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“Beautifully renovated....dont bother with the spa.” 4 of 5 stars
Review of Waldorf Astoria Edinburgh - The Caledonian

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Waldorf Astoria Edinburgh - The Caledonian
5.0 of 5 Hotel   |   Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)   |  
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Hotel amenities
Special Offer
30% off 3 night stays
Ranked #27 of 144 Hotels in Edinburgh
speyside
Top Contributor
67 reviews 67 reviews
60 hotel reviews
Reviews in 49 cities Reviews in 49 cities
31 helpful votes 31 helpful votes
“Beautifully renovated....dont bother with the spa.”
4 of 5 stars Reviewed April 8, 2013

The staff were excellent, friendly and helpful. I was surprised by my room. Very nicely furnished, comfortable and lovely extra amenities...even umbrella.Tasteful. Bathroom was lovely with double shower and Feragamo toiletries.Very nicely done. Simple things wrong like the TV cant be watched from the bed...one armchair...so how does the other person watch?
Incredible bath robes...! The best I have come across and comfortable bed.
The PEACOCK lounge well worth a visit. We had drinks there rather than the bar...very very stylish. Afternoon tea with cakes looked good if you like that sort of thing.
Breakfast was good and the staff ultra efficient and helpful. All friendly.
We didnt eat there for dinner as my husband prefers the more informal larger portions of the Sheraton Grand round the corner where we usually stay.
The spa was the only disappointment. The reception area is stunning and you have high hopes....but in reality its tiny...small pool upstairs with small hot tub. The pool was very cold and the hot tub wasnt warm at all. So noone was using it.nowhere to put your towel or robe....no hooks and only a couple of plastic chairs which were being used. You go down a flight of steps to a small steam room and sauna. Large hotel with small facilities...We didnt bother to return. All in all an enjoyable weekend but we will return to the Sheraton as the sports facilities there are amazing.

Room Tip: Ask not to be near lifts. They are very noisy!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 9, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us. I am extremely thankful to read your constructive feedback, and overall all I am delighted that you enjoyed your experience, including the furnishings and bed within the bedroom allocated. I also agree that the Salvatore Feragamo bathroom amenities, along with the comfort of our bathrobes are a luxurious touch and I am happy that you appreciate this. On the other hand, unfortunately you were not impressed by the standard of our newly refurbished Guerlain Spa. Obviously I am disappointed by this aspect, especially after the level of improvement which has been made throughout the Spa facility since the refurbishment. Although there is nothing we could do with regards to the size of the health club as mentioned, due to the age and shape of the building; I do feel that the level of service received from the Guerlain team has significantly increased since the in-depth training received prior to the club re-opening. Never-the-less, I understand your frustration with the temperature issue mentioned in the swimming pool and Jacuzzi areas, and we have since contacted the relevant company to handle this matter immediately.

Once again, I would like to thank you for all of the points raised in your review, and I do hope that certain issues do not deter you from returning to the 'Caley' again in the future. Should you wish to return, please do not hesitate to contact me directly at chris.logan@waldorfastoria.com.

Kind regards,

Chris Logan
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1,326 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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Derby, United Kingdom
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 7, 2013

Stayed the weekend to watch Micky Flanagan the hotel is very central great views of castle
We had issue with our room due to no warm water but in the end very well handled by management

Bar and restaurant very nice and breakfast good standard

Overall very nice

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 8, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us. I am very happy indeed that we were able to assist in making your weekend away successful, including your dining experience.

I also hope that you enjoyed the show and that you are able to return to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 7, 2013

Stayed overnight at the above hotel. The entrance hall has the most spectacular modern chandelier. It is a work of art. The place is newly refurbished and is done as you would expect to the highest of standards.We had afternoon tea in the Peacock Room and it was lovely. Both the room and the tea. We had to be reassigned a room as the one we originally had was miles from the lift and my husband found it too far. This is a seriously large hotel and if you have mobility problems I suggest you inform the reception on booking. Our new room was an upgrade and was a nice size. The bathroom was beautiful and it is the only hotel I have stayed in this year that had a decent make-up mirror. The decor was modern and to my taste with Timorous Beastie wall friezes and contemporary colour combinations. The staff are well trained and accommodating. My one gripe is the smell and when I mentioned this to one of the managers he suggested it was because we were near the food preparation rooms. If that was the case , you would not want to eat there. I think they have a sewage problem and the staff have been told to flannel a story to cover it. The smell was really bad on floor E and also in part of the ground floor sitting area. This apart it is a very special place.

Room Tip: We were relocated to Room 157 which was quiet . Obviously in a Hotel this size it has to be a buffet...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 8, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us. Although you have departed feeling somewhat satisfied with your overall experience I am concerned with regards to your feedback on a bad odour smell from within the hotel. I can assure you that I have shared your comments with the relevant departments, and this shall be investigated as a matter of urgency.

On the other hand, I appreciate your positive opinions on the new refusbishments, and it appears that our wonderful chandelier and Peacock Alley area were particularly eye catching for you.

We look forward to welcoming you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 7, 2013

Stayed in this hotel 16 and 17 of March for my 60th birthday.
It was a present from my daughter and son in law for my birthday to stay in the Caledonian.
One of the best in Edinburgh with 5 stars We used the Valet parking, and our bags were taken into the hotel.We were in room 516 and the views out of our window were wonderful with clear views of the Castle and other parts of Edinburgh.After one hour in the room we heard knocking on the door,when I open the door to my surprise my daughter and son in law where standing there with a bottle of champagne, making my birthday even more special, having them both with us and it was a big surprise as they came from New York for 3 days to be with me.We had dinner in the restaurant in first floor,food and wine was great, excellent service,nice view from the window at night.Then to the bar till 3am drinking champagne.The brasserie serves a huge and brilliant breakfast till 10.30am. The bathroom was great but cold as it only has a small heater.The feel of the hotel was up-market, and welcoming. The whole stay felt very special and was perfect for the treat weekend.Many thanks Donna and Michael for the surprise and the lovely gifts and dining out and the pub till till 2am and the special birthday lunch.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 5, 2013

Despite living in Edinburgh, I had the occasion to stay here recently. Familiar with the historic reputation, I was completely blown away by the recent renovations and the first class service.

In short, this hotel is emblematic of the style, comfort and hospitality and will provide a first class welcome to all who stay - both local and visitor alike.

Thank you for making my stay so memorable.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 8, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us. I am ecstatic to read that you were blown away by the renovation works following your stay in Edinburgh in February. Although you are from Edinburgh, this is certainly the impression that we are aiming to give to attract locals to the hotel.

Furthermore, I appreciate your kind feedback, and hopefully you are able to return to the 'Caley' in the future.

Kind regards,

Chris Logan
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London, United Kingdom
Top Contributor
97 reviews 97 reviews
95 hotel reviews
Reviews in 69 cities Reviews in 69 cities
297 helpful votes 297 helpful votes
5 of 5 stars Reviewed April 5, 2013

I was looking for a smart and luxurious hotel for a weekend break treat that my partner and I were doing for our mothers in Edinburgh. We chose The Caledonian as it was a Waldorf Astoria and so we knew it would be smart- and it looked lush and traditional. It was a great choice.

We found out from the very welcoming Front Office Manager (Christina Keuter) all about the history of the hotel over the days we stayed here. In fact all the staff were very welcoming and happy to talk about the hotel and the city, right from the Doormen, through to check-in, in the Spa, restaurant and especially Christina and her assistant. They would always greet us, chat and make suggestions every time we saw them over the 3 days we stayed here.

The hotel is well over 100 years old and used to be the station and hotel for The Caledonian Railway. The area that used to be the platform is now a massive covered space that acts as the lounge. It is a dramatic room that is stylish and great to sit in for afternoon tea or drinks in the evening after dinner. The brasserie serves a huge and brilliant breakfast. The spa and gym is a bit of a trek to get to, but quirky and well equipped once you find it in the basement. The pool was small and a bit too full of kids during our stay for my liking.

The hotel is huge with very long passages and a huge grand staircase to all floors. The rooms are all different and unusual. So it is unlike most hotels these days with generic and standard rooms.

We had booked 2 rooms with views of the Castle. They both had amazing views and the rooms were quiet, even though on a busy part of Princes Street. The rooms are not huge, but have a distinctive up-market feel to them with grey walls and gold thistle wallpaper. The ceilings were really high. The bathrooms was great with a massive bath.

The hotel is towards the bottom of one side of Princes Street and was easy to walk into the main part of the street and surrounding areas with shops and restaurants. There is a goof bus service right outside and easy to catch buses out to Leith to see the Royal Yacht Britannia, and nearby is also the stop for the hop-on hop-off bus tours.

The feel of the hotel was up-market, and welcoming. The whole stay felt very special and was perfect for the treat weekend.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 8, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us. It was a pleasure for Christina and I to look after you, and we appreciate your positive feedback. Moreover, I am also delighted that you were able use the majority of our facilities, including our wonderful Guerlain Spa, and hopefully we shall have the opportunity to welcome you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Top Contributor
119 reviews 119 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed April 4, 2013

I Stayed over the Easter weekend with my husband and son. We used the Valet parking, and our bags were taken into the hotel. Our room was immaculately clean and we were shown how the heating controls, tv and safe worked by the Bellboy. We liked the extra touch of a creme egg for each of us in the room.

We were in room 304 and the views out of our window were wonderful with clear views of the Castle and other parts of Edinburgh.

The Hotel is a Historic building,but, I would of liked more information regarding the history of the building other than just the clock which was situated in Peacock Alley.

All the staff we encountered from Reception, Concierge were very professional, expect for two trainee girls at breakfast, and this is where the hotel service has been let down. Our first day at breakfast was lovely. The choice of food was very good and even the fussy eaters would find something, the waiter very polite, poured our choice of juice, offered us toast, asked if we required any help or required anything further.

On the second and third day however, the service went downhill. We were served both days by two different trainee girls and although I understand that everyone has to start somewhere and learn, I do not think that any attention was paid by them during training. Both days our juice decanter was just plonked down on the table, not even poured into our glasses, I had to ask for toast, giving them plenty of opportunity to ask us, and even had to request side plates for the toast. My plate was then attempted to be taken before I had finished eating, and our tea for two was a small pot for one, their attitude was they didn't care.

If we had not of been given such good service on the first day, I wonder if I would of noticed those things.

We also had an issue with two items that became out of date in our mini bar during our stay. when we arrived we had Hummus and another items in the fridge, unsure if someone had left this previously we checked on the mini bar price list and found that is was part of the mini bar. The items were dated 29th and 31st March, we arrived 29th March. We did not dispose of the items as we didn't want to be charged and presumed Housekeeping would check the Mini bar each day. However, on checking out on 1st April, the items were still in the mini bar. The clocks also changed during our stay and we received a letter in our room stating that all clocks would be taken care off, unfortunately, our Alarm clock at the side of our bed had not been changed. Apart from those issues Housekeeping was fine, but, please remember attention to detail.

I did inform the Reception staff on check out of both the problems we encountered, and to be fair they were very apologetic, and they wrote the issues down, which I presume will be looked into.

This would not put us off staying in this hotel again, and perhaps reading this you may feel I am being a little harsh, but, when you are a paying guests for five star hotel, you should receive the correct etiquette from all staff members that represent that hotel.

A word of warning if you are a light sleeper, Edinburgh is a city that never sleeps, which my husband and I experienced 3am every morning, with loud voices out on the street, even though we were on the third floor. Although, this is NO FAULT of the hotel if you are a light sleeper, make sure you request a quiet room but, if you request this you may have to sacrifice the lovely views over the castle.

We saw lots of attractions, to many to mention but a few to mind,The Georgian house, Gladstone's land, Royal Yacht Britannia, mercat tour of the Edinburgh valuts. The buses to the attractions are very frequent. The bus stops are at the side of the hotel and remember to bring some change with you as they will only take correct money. The fares on the buses are fixed fee of £1.50 single for an adult and 70p single for a child or £3.50 each for all day ticket.

I would highly recommend The Mussel & Steak Bar for meals on West Bow Street, but, make sure you book as they get very busy and it is quite small inside.

We will return to the The Caledonian hopefully next year with our other family members.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, April 5, 2013
Dear guest.

Thank you for taking the time to post a review following your recent stay with us. Although in general, you have been positive in your feedback, I am extremely disappointed to hear of the breakfast service on the last two days of your stay, and I would like to convey our most sincere apologies for the shortfall in our service. Your feedback has been shared with our Food & Beverage Manager, who will revise it with the team, to avoid any similar occurrences in future. Likewise, he will discuss your comments regarding the minibar products, and address this with the team responsible for this. We are very sorry for the inconvenience caused.

On the other hand, with the assistance of your observations, I do hope that you are able to return to the 'Caley' and we can make your 'almost perfect' stay into a PERFECT one!

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Edinburgh
#18 Luxury Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Walforf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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