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“A Very Good Hotel” 5 of 5 stars
Review of Waldorf Astoria Edinburgh - The Caledonian

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Waldorf Astoria Edinburgh - The Caledonian
5.0 of 5 Hotel   |   Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)   |  
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Hotel amenities
Special Offer
30% off 3 night stays
Ranked #28 of 144 Hotels in Edinburgh
Harrogate, United Kingdom
Top Contributor
59 reviews 59 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
102 helpful votes 102 helpful votes
“A Very Good Hotel”
5 of 5 stars Reviewed February 8, 2013

Normally when in Edinburgh I stay at the other end of Princess Street at the B,..oral, however I had a private meeting in one of the conference rooms next day so decided to stay in the hotel.

This hotel surpassed my expectations, from the minute I entered the lobby area to be greeted by a very pleasant traditionally dressed doorman and through the check in process, which was businesslike, efficient and seamless.

Ok so the whole hotel has undergone a refurbishment programme but that is to Waldorf's credit and they have done it just right.

I asked for a quiet room away from traffic and got exactly what I requested, inner facing on the second floor, even though it was a standard room it was very well appointed, sufficient facilities for my stay, the bed was very commfortable, the room was spotless and when I got in the turn down service had been which was a ice touch, the bath robes are very, very comfortable and the A/C worked fine, even though I am a light sleeper I had a good nights sleep.

I had a drink in the bar before going out to dinner and that was also a nice experience, the breakfast was fabulous, everything freshly cooked with great friendly service.

Overall the service was first class, the staff were excellent and with very good service at this hotel. I would highly recommend this hotel and when I am next in Edinburgh I will definately be back.

Room Tip: If you require a quiet room request an inner facing room, floor 2 and above no view but a good night...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 13, 2013
Thank you for taking the time to review the Caledonian following your recent stay. We are pleased to hear that you enjoyed your stay with us. I appreciate your positive feedback with regard to our customer service and will ensure these comments are passed on to our staff.

We look forward to seeing you at 'The Caley' again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,341 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
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Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 7, 2013

Stayed weekend of 2nd Feb for my husband's 50th. Staff extremely welcoming, chocs and birthday card in room. The room was not large but was wonderfully furnished. Public rooms had relaxed atmosphere. Great stay.

Room Tip: Use the robes. They are the softest I have ever felt wonderful to wear.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 13, 2013
Thank you for taking the time to post a review following your recent stay at The Caledonian, A Waldorf Astoria Hotel. We are delighted to hear that you enjoyed your stay with us to celebrate your husband's birthday.

We look forward to welcoming you again to 'The Caley' in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teesside
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 6, 2013 via mobile

Just a one night stay with my wife and 3 year old (over excited) son, nothing was too much trouble for the staff and our son was made a fuss of at every occasion, we really enjoyed our stay and will be back in the near future. Room was a superior king with a view of the castle and was very nice, really enjoyable short stay.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 7, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us at the Caledonian, A Waldorf Astoria hotel. I was delighted to meet you and your family on your recent trip to Edinburgh, and your son certainly appeared to enjoy himself!!

Hopefully you will get the opportunity to return to the 'Caley' again in the near future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 6, 2013

We were attending a business event at The Caledonian so thought we would stay over and spend a couple of days in Edinburgh. We had stayed a number of years ago but not since it has been rebranded as a Waldorf Astoria. Our check-in went well and we had been upgraded to a larger room with a view of the castle. This was very much appreciated and our room was beautiful but perhaps lacked a few finishing touches such as artwork - it was perhaps stark but was indeed a big room to furnish. We used both the Nespresso and the kettle for tea which was useful as it took a while to get our room 'warmed up' - but it was a very very cold day!
We had been recommended a restaurant and the receptionist phoned and booked a table for us - she was under a bit of pressure though as concierge had disappeared!
Breakfast was beautiful. Hot and cold buffet. We usually do not enjoy a hot buffet but this was to a high standard. The waiter 'Stuart' was very helpful as was 'Ursula' who showed us to our table.
A very enjoyable stay with absolutely nothing to complain about - five out of five - LOVED IT!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 7, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us at the Caledonian, A Waldorf Astoria hotel. I appreciate your constructive comments, and shall certainly take into consideration your observations with regards to the art work within our bedrooms. I am also extremely pleased to see that you made full use of the facilities, including our new Nespresso machines which are available in every bedroom.

Moreover, we look forward to welcoming you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 6, 2013

This is a really lovely hotel( although did not like colour of bedroom walls but that is simply personal choice) Wonderful pillows!!!!!
Excellent situation, great bedrooms and facilities and lovely breakfast, Worthpaying a little more for luxury. Booked from USA and got a great deal including breakfast.
Be aware it is at the other end of Princess Street from the Railway Station. Very close to the Castle.

Room Tip: We had a superior room but judging from the corridors and public areas even a Standard would probab...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 7, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us at the Caledonian, A Waldorf Astoria hotel. It is pleasing for me to read such positive remarks, with exception of your preference in colour of our bedrooms.

Needless to say, I am sure that this will not deter you from returning to the 'Caley' again in the future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 4, 2013

Lovely hotel, nice rooms, friendly staff. The door man was really helpful and parked our car for us. Breakfast was very good and again the service was first class- little things like bringing your toast rather than making it yourself all adds to the excellent service at this hotel. Would highly recommend this hotel we will definitely be back.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 5, 2013
Dear guest,

thank you for taking the time to post a review following your recent stay with us at the Caledonian, A Waldorf Astoria hotel. As always, I appreciate your feedback, and your kind remarks are a representation of the training of service that we endeavour to provide for our guests.

I am sure that we will have the opportunity of welcoming you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 4, 2013

My partner and I stayed for one night, and the service was excellent. Check-in was smooth, though not overly friendly, and our bags were brought up to the room for us. (Immensely LONG corridors, we recommend this!) Breakfast was lovely, with almost every hot and cold option you could think of- also prompt service. The swimming facilities were good, for a hotel, though only a small pool. The room was lovely, very plush and with all the things you sometimes miss- an iron and board (not a trouser press!) and iPod dock/radio were much appreciated. Check out was also smooth, and again, help with our many bags was there.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRMCaleyWA, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, February 5, 2013
Dear guest,

Thank you for taking the time to post a review following your recent stay with us at the Caledonian, A Waldorf Astoria hotel. I am pleased to hear that you and your partner were able to make use of the various facilities provided, including our newly introduced iPod dock/radio systems which are available in each of our bedrooms. Moreover, you have also mentioned the prompt service received, and I shall certainly share this with the relevant departments.

We look forward to welcoming you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#19 Luxury Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Walforf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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