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“Great Hotel, ideal location for shopping and tourist attractions - just mind the queue for breakfast.” 4 of 5 stars
Review of Waldorf Astoria Edinburgh - The Caledonian

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Waldorf Astoria Edinburgh - The Caledonian
5.0 of 5 Hotel   |   Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)   |  
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Hotel amenities
Special Offer
30% off 3 night stays
Ranked #28 of 144 Hotels in Edinburgh
Staffs
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
“Great Hotel, ideal location for shopping and tourist attractions - just mind the queue for breakfast.”
4 of 5 stars Reviewed December 10, 2012

We've just returned from a business/social trip to Edinburgh and moved to the Caledonian for our 2nd night of the stay. The facilities inside the hotel and service are excellent. We thoroughly enjoyed late night drinks in Peacock Alley, which is ideal for relaxing with family, friends or the papers. Our room was very well appointed, although quite a long walk along various corridors. Unfortunately we only had a view of the car park. Shower was superb, as was large screen tv and coffee machine. Some great touches. Most annoying and dissappointing was the 25 minute wait for breakfast! We've never queued for breakfast in any other hotel before and to do it in a hotel of this calibre was extremely dissappointing. We weren't even offered orange juice or coffee whilst we waited. We were then annoyed to see that waiting guests were seated in preferential order and not per length of wait. Clearly if you pay more you get better service! When we pointed this out they were clearly embarrassed to have been found out. Once seated the food was very good but the staff could not cope with the volume. Not great for a hotel of this standard, glad we did not book for dinner.

Room Tip: Check how far it is to your room, or ask for help with luggage. Corridors are fairly long and narro...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, December 16, 2012
Dear guest,

thank you for taking the time to post a review following your recent stay with us. Overall, it would appear that you have had an enjoyable trip to Edinburgh, and I appreciate your positive feedback with regards to your Peacock Alley experience, this is certainly a popular area with all of our guests.

On the other hand, I would like to apologise for the delay in service whilst you joined us for breakfast, and your comments have been shared with our food & beverage manager who shall act accordingly.

We look forward to welcoming you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,344 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
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Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 8, 2012

I travel extensively and extremely often staying in hotels all over the world from Antigua to London and the Maldives but from now on my benchmark is the service and the standards of the Waldorf Astoria Caledonia Hotel Edinburgh. All I want to say is thank you to all the staff for making our stay 5 star and we can't wait for our next visit. Stuart & Margaret

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, December 10, 2012
Dear guest,

thank you for taking the time to post a review following your recent stay with us. I appreciate your kind remarks to the service that you received during your time, and I shall certainly pass on your thanks to our team members.

Moreover, I do hope that you will have the opportunity to return to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Napa, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

This hotel is beautiful and has an amazing view of the Edinburgh castle. We stayed here in January, when it was freezing outside and it was so wonderful to come back to the room or go to their cozy bar and warm up. It's location is pretty good, there is plenty to see within walking distance. If you don't mind hills, you can even walk up to the castle. This hotel's classic charm made Scotland even more magical, I loved it and would return again.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, December 10, 2012
Dear guest,

thank you for taking the time to post a review following your recent stay with us. By all accounts it would appear that you had a wonderful experience in Edinburgh, and I do hope that you choose to stay with us again at the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 5, 2012

We stayed at the hotel for 3 nights in early November as a special birthday treat. We had booked a Queen room, so werent expecting a castle view, but what we didnt expect was no view at all, apart from the room opposite us and some pipe works!
The room was lovely but very very dark, and genuinely if we'ed known what the view was going to be like no way would we have booked this hotel.
We immediately phoned reception to report we were not happy with the room and were assured someone would call us back. After half an hour and no responce we again called reception, who assured us someone would call us??!! Eventually we received a call from the duty manager who basically said all Queen rooms had internal views, they were full, but if we were prepared to pay an extra £40 a night we could be moved! some contradiction here i think. By this stage we had had enough and decided to bite the bullet, unpack and stay in the dark room.
Ok it didnt completely spoil our weekend, but i do think the hotel should make guests aware that they may possibly not get a view of any greenery, trees or even streets, and they make have to keep their curtains shut at all times as the guests opposite can see into your room!
That said the hotel is lovely but we certainly won't be returning.

Room Tip: Dont book a queen room and expect a view of anything!
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, December 10, 2012
Dear guest,

thank you for taking the time to post a review following your recent stay with us. Unfortunately however, it does appear that you were not entirely satisfied with your overall experience with us, including the bedroom that you were allocated. As stated, due to the high business levels we were experiencing, a complimentary up-grade could not be offered as our castle view rooms are obviously high on demand. Never-the-less, I shall pass on your feedback with regards to the manner in which we communicate this to the relevant departments, and I do hope that this does not deter you from returning to the 'Caley' again in the future.

Kind regards,

Chris Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

We spent a week at the Caledonian in November. The hotel was extremely comfortable, and had a nice bustle of travelers and locals in its bar and restaurants. Afternoon tea in Peacock Alley was excellent, with delicious cakes, scones and sandwiches - too many to finish in one sitting. The full Scottish breakfast (amply full and fresh buffet) each morning was part of our room rate and a great deal. The best part of our stay was the kind attention from the friendly and delightful staff. Everyone from the bell men and concierges to the waitstaff and housekeepers were terrific. Always asked us what we had visited that day, greeted us at every turn, and had many helpful tips for our first visit to this stunning city. Finally, the Galvin Brasserie is a gem - a cool cafe with pure French bistro style food, be sure to try the dessert soufflé!

Room Tip: Castle view rooms are truly awesome. In addition to stunning Edinburgh Castle, these rooms overlook...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 4, 2012

Stayed for one night in king room. Important parts such as shower and bed very good. Extras such as iPod docking alarm clock and espresso machine, to comfy dressing gown and decent shaving mirror, render the experience more or less complete. A minor irritant was the lighting, in that it wasn't as simple as turning the main switch off then turning bedside light on, for some reason the main switch prevented any other lighting on.

My room overlooked castle and princes st, so excellent view. Breakfast good and to expected standard for hotel.

Room Tip: Overlooking castle and at least floor 4 or above
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, December 5, 2012
Dear guest,

thank you for taking the time to post a review following your recent stay with us. I am delighted to read that you were satisfied with your overall experience, however I shall certainly share your observations with regards to the 'master' light switch with the relevant departments within the hotel.

Moreover, we look forward to welcoming you back to the 'Caley' again in the future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2012

The hotel is perfectly situated and the room (Junior King Suite) was substantial and beautiful. The decore is fantastic and the front desk and door men friendly and helpful. My only complaints really is thus -

1. The fire alarm went off at 2:30 in the morning? I had heard it had went off the day before so there was obviously a fault. There was no information or even a sincere apology. I know these things are important but in the morning I wasn't even offered maybe a free breakfast or even a small amount off the bill (maybe even a wee bowl of fruit or some coffee supplied would have been great)

2. I had contacted the "back office" to ask for maybe some flowers to be provided etc (which I was prepared to pay for) the point is they knew is was a VERY SPECIAL occassion. Although we got a lovely room... our veiw was off nothing but brick (facing inwards). I would have thought at least they would have given us the same room type but with a good view... I never complained however... The Caledonian should have showed some initiative.

Apart from that I WILL come back, perhaps next time they'll really show us what a real 5 star hotel can do..... I only wrote this as I had a special occasion in a similar London Hotel last year and got treated like a King (in junior King Suite :)

Room Tip: ask for a room with a view...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonCaledonian, Guest Relations Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review, December 5, 2012
Dear guest,

thank you for taking the time to post a review following your recent stay with us. I appreciate your constructive feedback, and I would like to take the opportunity to apologise for the inconvenience caused due to the unfortunate sounding of the fire alarm as mentioned. With regards to the view from your room, we do endeavour to offer our fantastic castle view rooms to our guests, however, with excess business levels, this is not always possible.

I am happy to hear that you were generally satisfied with your overall experience never-the-less, and we look forward to welcoming you back to the 'Caley' in the future.

Kind regards,

Chris Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#19 Luxury Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Official Description (provided by the hotel):
Walforf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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