Having stayed at other du vins the standards you expect were there, fine food, well presented rooms good service, however. There are a few strategic issues with this du vin that need some attention by senior management. Firstly, car parking, the only option is a £16 per night ncp, yes you get 20% discount but its still steep, I cant remember the last high class hotel I stayed at without a car park, even yorks du vin had one albeit at £10 per night. Just bear this in mind because unloading you car with a beady eye out for a traffic warden is not the best start to a luxury break.
my wife and I stayed in the Balfour room, nice but it lacked the kind of character you normally get in Boutique hotels, This room was clearly produced in amongst the alterations of the original building, needs looking at, perhaps some themed books or a "feature" that personalised the room from others, one that reminded you of the opulence of the brand, I felt as though this room was a marriot room with different colours, nothing special.
We did have a couple of minor issues with the maid service, on our middle day it had not been cleaned by 3.30pm, that said we got some free drinks in the bar which was more than fair.Staff were friendly if not a little unimaginative without referral to the manager, but hey ho.
i would stay again but the prices even in a promotion would make me think twice, if the bathroom was a little less premier inn I would not object.
So come on Du Vin, I know you can do a lot better so us the magic you show elsewhere, I know you want to.
Avoid street facing romms, push the boat out for the upgraded rooms they might show more class than...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback on Hotel du Vin & Bistro, Edinburgh. As you know, each hotel is different and lends itself to the various style of building, so the rooms are designed to be as comfortable as possible due to the layout. Being a City Centre Hotel, car-parking is something we cannot control and can only do our best to negotiate the best possible deal for our guests.
I am sorry to hear you had a few concerns with housekeeping, we do have a small team and try to get to all the rooms before 4pm to be made up and refreshed. I am delighted to hear the team did offer you some drinks to enjoy while the maid attended your room.
Thank you again for your feedback and we do hope you have the pleasure of returning in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.