While in Edinburgh, Scotland recently, I stayed at a newly renovated hotel by the name of Apex Waterloo.
Despite the fact that management had invested heavily in making the place look posh, the people behind the counter were in serious learning curve mode and not all seemed to be going “as planned.”
Case in point, they had been hit by extremely warm weather the dates of my stay, and, apparently, many newly-hired employees of the hotel were “calling in sick,” to take off to play instead of go to work (at least that’s what I was told by a member of the staff).
Because of this, routine amenities weren’t being restocked in guests’ rooms and the clean up of the rooms was haphazard at best.
When I remarked to the manager that this really was unacceptable for the type of hotel they were and the prices we were being charged, she apologized and reiterated the aforementioned reason of “disappearing staff due to the warm weather.”
Later that evening, I found a grand plate of warm chocolate chip cookies and a bottle of wine with a card that said “compliments of the hotel.”
That was completely unexpected. That type of overwhelming service is very appreciated, especially after a long day of sightseeing when all you want to do is relax, unwind, have a warm bath and enjoy a nice glass of wine!
Wishing more hotels would be this customer-attentive and guest-appreciative in Europe.
Great job Apex Hotel Waterloo!
Apex Waterloo Place Hotel, Edinburgh
23 Waterloo Place
Edinburgh, City of Edinburgh EH1 3, United Kingdom
0131 666 5124
- Also Known As:
- Apex Waterloo Place Edinburgh
- Hotel Apex Waterloo Place
- Apex Waterloo Place Hotel Edinburgh, Scotland
- Official Description (provided by the hotel):
- Located in the city centre to the East of Princes Street, this historic building combines traditional features with contemporary style. This four star deluxe hotel has 186 stylish en-suite rooms with widescreen LCD TV, large desk, free Wi-Fi and local calls, ground coffee and selected teas, luxury toiletries, iron and ironing board. Other facilities include Elliot’s Bar and Restaurant, Events space for up to 180, and a Spa. The spa's pool, sauna and gym are free to guests and a range of Elemis spa treatments can be booked in the single and couples treatment rooms. ... more less
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