The hotel is located very close to the castle and other sites in Edinburgh so a plus for location but it is not a 3 star hotel. The bar, restaurant and front desk areas are very nice but not indicative of the guest room areas. On the first guest floor there are numerous areas where duct tape is used to hold down the carpet, not small pieces of tape crossing the full width of the wide hallway. Be cautious when using the shower due to the excessive pressure, pressure that you can't decrease. The rooms are cleaned daily and all the staff was helpful when we did seek information or assistance.

Just spent one night at the Point Hotel. I had a gift voucher which I exchanged for a stay at the Hotel based on their website. After I booked i did read some reviews and have to agree with a lot of comments. Our room was "superior" and did have a great view of the castle. However the room and bathroom had not been properly cleaned.Carpet needed vacuuming and surfaces needed dusting. The bed had been so badly made up ;the duvet was full of lumps-I wish I had had a camera it was hilarious. The bathroom was really small and shabby. We were on the 4th floor and in the lift and all along our corridor were directions to the Penthouse-pieces of A4 white paper blue tacked to the wall-classy!!! Breakfast was totally self service-not even coffee was brought .I thought the restaurant was very grubby looking too with bins all around to put cereal packets,tea bags etc-disgusting. The hotel was very busy and my overall assessment was that they do not deserve the custom they are getting.I have stayed at the Apex hotels and they are much better.

The hotel is very luxurious but the restaurant is cheaper and affordable for an ordinary tourist.
It's located in a great, a little impersonale, room.
All dishses tasted superbly and were served in a very good way.
The staff was extremely kind and quick.
Starter, second plate and coffee for nearly 23 pound.
Recommended.

Our room was booked by our travel partners who were assured by what they saw on the hotel website, of a quality hotel. This was not the case. There were deep cleaning issues with the room: spots on the drapes, a kleenex (not ours) left between the beds. The bathroom was awful. Cracked plaster, mold (or was looked like mold) around the caulk and fixtures, loose toilet flush. Our friends had their own issues with their room and hotel equipment. No other rooms were available because of all the activity in town. One of the front desk staff was far to full of herself to be placed in a position of dealing with customers. While certain concerns were dealt with, I thought it sad when a young man bringing face cloths to the room told me that they were provided only to patrons who occupied suites (I guess that was supposed to make me feel special.) No monetary compensation was given back as it was booked on line? While the hotel did buy dinner for us one night, it was not completely paid for. Lacking in class? Very much so.