We were struggling to find a reasonably priced hotel for a one night stay for the Edinburgh Fringe in August. Happened upon the Mercure on internet & price was really competitive compared to others. Hotel is short walk from Waverley Station and ideally located for Grassmarket & Royal Mile. Room was really spacious,comfortable and clean. Breakfast good and all staff really friendly & helpful.

I was disappointed to find that on a quiet Thursday our room was not immediately ready at the designated check in time of 2pm. However after a brief wait we were given a key to our room, 1..something on the 1st floor. After over hearing the receptionists chatter behind the desk we had originally been allocated 6...something making me think that if our original room had been ready we would heve been situaled on the 6th floor with great views of the castle, as opposed to the view of the sex shop across the street and excessively loud street noise below!

However the room itself was nice and neat, kept simple in neutral colours with attractive furnishings. The bathroom, however was awful. Tatty, random hairs and to top it off there was an already used bar of soap left on the shower. Nice! Why do some hotels pull out all the stops with nice bedrooms and forget about the bathrooms!

Dinner in their restaurant was wonderful. Exeptionally reasonable and totally delicious. A great selection of wines made the evening. The adjoining bar was very pleasant too.

However after a lovely, and vino fuelled evening we did not appreciate being woken up by the housekeeper just after 8am especially as we were departing and therefore not needing our room serviced!

I cannot stress how lovely all the staff were. I am a hotelier myself and understand how difficult the job can be. This review is not meant to be totally negative because I would go back. I just felt some things were worth a mention. As I think they are things that could be easily corrected.

Public areas are fantastic and well maintained and again the staff were fantastic. Your almost there Mercure Point!

It was the edinburgh tattoo and festival and been looking forward to visiting edinburgh for years.
Hotel staff very helpful
1st Room on first night - wrong I had booked a view of edinburgh castle to watch the tattoo fireworks - so moved room to get view
2nd room disgusting filthy bathroom, mould growing all round shower and bath edge plus chip in bath.
3rd room - was upgraded to a Junior Suite, but hotel services manager had not checked it out after my complaints and once again mould around the shower, no hairdryer and no spoons to make drinks with.
When checking out I confirmed staff were good but rooms were disgusting and after my complaints I would have thought someone would have personally checked the 3rd room to ensure it was right.
Was given £20 off bill which I thought was an insult and would not recommend the hotel and would never go back again or use that group again.

It was the edinburgh tattoo and festival and been looking forward to visiting edinburgh for years.
Hotel staff very helpful
1st Room on first night - wrong I had booked a view of edinburgh castle to watch the tattoo fireworks - so moved room to get view
2nd room disgusting filthy bathroom, mould growing all round shower and bath edge plus chip in bath.
3rd room - was upgraded to a Junior Suite, but hotel services manager had not checked it out after my complaints and once again mould around the shower, no hairdryer and no spoons to make drinks with.
When checking out I confirmed staff were good but rooms were disgusting and after my complaints I would have thought someone would have personally checked the 3rd room to ensure it was right.
Was given £20 off bill which I thought was an insult and would not recommend the hotel and would never go back again or use that group again. If I had known on trip adviser you could print photos I would have taken lots of the black mould which made me physically sick.