I visited the Point Hotel from the 29th December to 2nd Jan for a New year trip to Edinburgh. The hotel itself is fairly recently renovated - pleasant reception area, restaurant and bar and somewhat dim and cavernous lobbies on each floor (the building used to be a department store so has a strange layout in places). The standard of the renovation was fair but a lot of the finishes were a bit slapdash and could have been done better. The hotel is ideally situated for the castle and city centre.

We were initially allocated room 434 at the back of the hotel - unfortunately this room was effectively built round a stairwell which meant it was "stretched" and a bit dull. However we were moved the next day to 424 which was pleasant, bright and had a great view of the castle. There was a problem with a bath tap but this was quickly fixed after it was reported.

Unfortunately at this point the problems started. From the 30th to the 2nd Jan there was no running water available (hot or cold) for around 4 hours each day - no toilets, no showers. This happened without warning on each of the days...and it was particularly annoying when the water went off at about 4pm on New Years Eve, leaving no possibility of showering to go out to New Year events.

Initially the management said this was due to a problem with water pumps in the hotel (although they have now informed us there was a problem with the mains water supply).

Obviously this problem was a big dampener on the whole New Year trip for us. Although the cause of the problem was itself outwith the hotel's control, there was no backup plan and there was a lack of information from management (apart from an apology note on New Years day)

So that was the big negative. On the positive side the staff were extremely helpful and friendly especially when under pressure. the management have been in touch regarding possible insurance claims.

The Point hotel is boutique on a budget - perhaps trying a bit too hard - but with great staff. It is just a pity that the hotel itself does not live up to the standards its staff set

A great hotel in a great location. Visitors here will not be disappointed! The room was a great size, with a HUGE comfortable bed, a nice leather sofa and a flat screen tv. Breakfast was included in the price, and there was lots to choose from, including cereal, fruit and a full fry up to get you geared up for the day! There is a lovely bar incorporated into the hotel, but prices were a bit expensive. The hotel is ideally located for the main visitor attractions. Overall, a great stay at a great hotel. If visiting Edinburgh again, we would definitley use this hotel again!

I spent 2 nights in this unusual but stylish hotel. The decor is 'funky', and my castle view suite was just that - the view was stunning, day and night. The room was large, and and comfortable without quite being deluxe. Breakfast was included, and was filling, though not adventurous.

Free wireless broadband is provided in the lobby and the adjacent bar, which was a plus. The location is ideal if you are going to the Edinburgh Conference Centre, which is only about 5 minutes easy walk away. I'd definitely stay here again

I stayed at the Point Hotel over New Year's, and have never been so disgusted as to the quality of rooms and the service in any of the many hotels I have stayed in throughout the world. Dirty cups were left in the room, towels were not replaced, and the water didn't work for most of the three night stay. When I complained to the hotel management at the time, we received extremely rude treatment and absolutely no solutions. The halls look like something from a dodgy 1970s porn film, and the rooms aren't much better, with extremely low lighting and prison grey walls. Promises to bring new lamps and for the water to be back on were made regularly, but never carried through. An attempt to contact the hotel management resulted in a similarly unsatisfying result, with the General Manager stating that the rude behaviour of the manager at the time was due to a 'lack of understanding from some of the guests'. All in all, I would pay not to stay here in the future. Be warned - go elsewhere.