After all previous hassle with the city suites booking with booking.com we finaly got here in the end terribly overpriced £660 2nights over new year plus £40qid extra for a blanket for 5th person an £30 more for 12.15pm later checkout on the 2nd. On arrival staff were worse than awfull as we explained situation they were just not interested in any shape or form an we only just got checked in due to getting in touch with booking.com. The place itself wizny to bad nice views ect good enough rooms but security system to get in an out is just not useable an belongs at a jail also sink was almost dangerously bad. The main thing above all is the fact 5days before we arrived they took a £100 pre-authorisation payment from my bank card which booking.com neglect to tell you about and now 6days later iam still waiting for my refund even after countless emails to the hot-el apartments there excuse is that it may take longer due to xmas period funny then they got it 5days earlier no problem so this looks like this is going to be another stressful farce to get my money back which given the money we forked out this just shouldnt happen.
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- Also Known As:
- Hot-El-Apartments Edinburgh Waterfront Hotel Edinburgh
- Hot-El-Apartments Edinburgh Waterfront Scotland