I had heard such great things about this place and so decided to book it for my boyfriend's birthday lunch. I requested a nice table and when we arrived, we were seated in the corner next to the waiter's station (so would have the serving staff standing next to our table, taking out cutlery and puting things away throughout the meal) and overlooking the car park.
I asked if there were any tables at the window as I had asked for a nice table. The waitress screwed up her face, raised her eyebrows and pointed at the window overlooking the car park. She said 'there is a seat over there but it's just exactly the same'. I was extremely taken aback by this response. I have worked as a waitress for three and a half years and would NEVER speak to even the most difficult customer with that attitude! I understand if there were no other decent tables (despite my request for one!), but the way I was told about it was unacceptable.
Regardless, we ordered drinks while I thought about the exchange. By the time the drinks had arrived, my boyfriend and I had already decided we were leaving. I paid for the drinks (£5.20 for two bottles of coke, really?) and was asked by the same waitress if everything was ok. She knew I was unhappy about the exchange, I could tell by the awkward way she returned to the table with our drinks, but I told her again about my unhappiness with the table (please note: I have NEVER walked out of a restaurant before).
I was really disappointed. The place itself looked really nice and the menu looked ok, but that particular waitress lost the restaurant our custom. Instead, we went to the Tasting Rooms just along the road and had a brilliant experience (and spent over £70 on drinks alone)
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