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“Worse than Faulty Towers!!!” 1 of 5 stars
Review of Dundee Carlton Hotel

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Dundee Carlton Hotel
3.0 of 5 Hotel   |   2 Dalgliesh Rd, Dundee DD4 7JR, Scotland   |  
Hotel amenities
Ranked #25 of 30 Hotels in Dundee
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worse than Faulty Towers!!!”
1 of 5 stars Reviewed May 27, 2013

Uncomfortable bed, noisy toilet when you flushed it, no curtains up, just a roller blind which meant the room was flooded with sunlight early in the morning, dirty valance on bed, uncomfortable mattress, which meant you both rolled into the middle of the bed, unfinished decor in the toilet. This was supposed to be a Superior King room, £85 for the night, if we'd been charged £50 it would have been too expensive, never again!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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53 reviews from our community

Traveler rating
    12
    10
    8
    7
    16
See reviews for
14
23
2
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
DUMFRIES
1 review
2 of 5 stars Reviewed October 16, 2012

We arrived at the Carlton and were welcomed by the owner. She was vey nice but the hotel itslef was quite old fashioned. However she took us to our room and were told that we would have to play about with the shower to make it work!! But if we coudnt we could just have a bath. Personally i do not like baths and found this incredible that they woudl put us in a room without a working shower.

As promised the shower did not work but worst still the toilet was blocked and came over the floor!! The bathroom floor itself was covered in hair from somebody else and there was a large board over where a mirror should be.

We left after 1 night ( we were meant to be there for 2). As I say the lady was very welcoming but the hotel was not as you would expect. I have emailed for a refund for the 2nd night but I am still waiting on a reply 4 days later.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 20, 2012

we booked in advance as their website was good and arrived at this hotel during graduation time in dundee when we arrived our first impressions of the hotel were very dissapointing the front door glass was filthy with hand prints all over it and when we entered into the small reception area the first thing we seen was all the dirty laundry bags lying at the bottom of the stairs (7.30pm they must have been left there all day )and a scabby curtain covering a door frame !! we immediately decided we didnt want to stay so my husband went to check the room and the door lock didnt work properly so we turned and left, but now it gets interesting after spending the next hour and a half looking for accomodation and not being able to find anything we returned to the hotel where the gentleman who runs the indian restaurant ajoined to the hotel was more than polite to us, ( the owner was not there but arrived later) on returning to the room we found the room to be clean with fresh nice bedding and a very niice bathroom with new flooring and carpets through out , we had free wifi and everything in the room we required for a comfortable stay. the owner sandra arrived and was really nice and welcoming , all in all it is a quite nice hotel but just needs a we bit of tlc and maybe a bit of reorganising to make sure people are not greeted with dirty laundry !!! I think the cost too is a wee bit high and this was part of the problem for £90 per night you do expect a bit of luxury our main problem was that we run our own B & B and our standards are very high so we expect the same when we go away .

Room Tip: we had the suite and it was refurbished so quite nice
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2012 via mobile

Booked to stay at hotel May. On arrival hotel appeared dated and in need of renovation. Worry cast over us when talk of fires and then allocated us to top floor!!!!!
Into room and on initial impression it had been recently painted and bathroom updated however the toilet was gurgling and the blinds were hanging off.
The only sight of the tandoori restaurant was when we legged it out the door. We did however pay for our room in advance. We just did not feel comfortable to stay a night.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 29, 2012

This was a last minute decision and we got service with a smile, clean sheets and comfy rooms. Would actively seek it out to revisit, but cant complain either

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rockhampton, Australia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed December 23, 2011

On first impressions, the room was larger than normal and it looked neat enough. In the middle of the night we woke to dripping coming from the roof (we weren't on the top floor). Turning on the light revealed water dripping out of the smoke detector and then we were left in the dark as the light shorted out. We quickly went downstairs to the reception area. No-one was to be seen and we called the emergency number, only to get message bank. After trying the number of the hotel, which rang downstairs but didn't get forwarded, we tried twice more before eventually the owner rang us back. Her first response was 'is the bed wet?', 'no?', after which we insisted that she come and investigate. She obviously lives offsite, as it took 15 minutes for her to arrive. After arriving, she launched into a long explanation of how this had happened to a room at the other end of the hotel and had collapsed the roof of the restaurant - comforting!

Instead of moving us to another room, and then getting to fixing up the problem, she launched into another explanation of what had happened. After 45 minutes of being awake in the middle of the night we were a bit over it and asked for another room. We were moved to a twin room instead of a double (the only one available apparently, although there wasn't another sole at dinner, or car in the car park). This room was fine, but was only recently painted and smelt very strongly of paint. In both rooms the wind was easily coming in through the closed windows. It was quite draughty and cold.

Breakfast was adequate, but I wouldn't go as far to say it was good. When checking out, the manager was very apologetic and we appreciated her attempts to negotiate with the owner to obtain a refund (this took some negotiating with the owner as she wasn't willing to give us anything initially). Eventually we received a 50% refund for the room. I still think it should have been more. If these events hadn't happened, perhaps I would have given a better review, but the owners tardy response to a problem and her unwillingness to give a refund justify our rating. Very disappointing.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2010

We stayed here because of the Open Golf. We paid £95 for B&B, which was good value as all other hotels bumped up their prices because of the golf - and we booked in November 2009! I was worried after reading the other reviews, but whilst there were some issues, the most important thing to me was that the bed was comfortable, the room was clean, and the shower was good! Reception area could be better and there were a few jobs that needed finishing off (skirting in bathroom, new locks on door). We found the hotel staff to be friendly and we had a meal in the Indian restaraunt, which was fine, but a bit pricey. We didn't eat breakfast as we left for the golf very early. Main complaints are that the website needs to be updated to refelect the hotel and small jobs need to be finished.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dundee Carlton Hotel

Address: 2 Dalgliesh Rd, Dundee DD4 7JR, Scotland
Location: United Kingdom > Scotland > Dundee
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #25 of 30 Hotels in Dundee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dundee Carlton Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
This refurbished hotel offers en suite rooms, some of which have picturesque views of the River Tay and Broughty Ferry Castle. The New Dundee Carlton Hotel is home to Mercury Maia fine-dining restaurant and cocktail bar. All rooms are en suite and offer luxurious soft furnishings. ... more   less 
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Also Known As:
Dundee Carlton Hotel Scotland

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