Myself, my wife and my children (5 and 1) stayed for two nights on a public holiday weekend.
We had a ground floor room just along from reception. The room itself was great, just as we always find with the premier inn. Unfortunately we were badly disturbed by noise from the room above us, so bad that the light fittings in the room were shaking, this woke both myself and my wife on both nights that we stayed.
Breakfast in the adjoining restaurant was good and it's a great location for Dundee, especially for Camperdown.
We received great customer service from the reception staff when they were told of our noise problems, but since making a complaint online, both emails I have sent have been ignored. The online customer service from Premier Inn is terrible!
Overall, I'd recommend the hotel, but would suggest requesting a non-ground floor room.
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- Also Known As:
- Premier Inn Dundee West Scotland