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“Stylish hotel, service lacking” 3 of 5 stars
Review of Malmaison Dundee

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Malmaison Dundee
4.0 of 5 Boutique Hotel   |   44 Whitehall Crescent, Dundee DD1 4AY, Scotland   |  
Hotel amenities
Ranked #14 of 30 hotels in Dundee
Moray, Scotland
Top Contributor
135 reviews 135 reviews
48 hotel reviews
Reviews in 59 cities Reviews in 59 cities
150 helpful votes 150 helpful votes
“Stylish hotel, service lacking”
3 of 5 stars Reviewed May 24, 2014 via mobile

The malmaison is a stylish hotel in a beautiful old building in the centre of Dundee. I liked my room and the bed was as comfortable as any I've slept in. Why only 3 stars? I had to wait a long time to check in despite there being only 2 people in front of me. On arrival at breakfast, 3 people told me someone would help me before someone did! I thought the breakfast offering was average and took a while to arrive. I would have liked a car park and a gym for this standard of hotel. I liked the bar but found it strange that beer could not be served in pints. Overall, I thought it was expensive and lacked the levels of service the beautiful building deserves.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 21, 2014

I booked a package including dinner, bed and breakfast for my son and I (he is a student in Dundee). There are a few issues that I think are worth raising:

The hotel is in a very nice building and in a good, central location. The room was quite comfortable but much too dark with inadequate lighting – I had to use the torch on my phone to pack my case in the morning. I understand the ambience issue but there should be an option to make the room brighter.
I had to wait quite a long time to check in as there was only one receptionist and she was busy on the phone.
The service at dinner was absolutely atrocious. I booked a table for 8pm and it wasn't ready until nearly 9 o'clock. We were told to wait in the bar when we didn't really want to as I had work to do. By 1010 pm we had been served only one course and were still waiting for the main. I had the wrong drink delivered (500 ml of wine instead of 250) and we didn't get our meal finished until after 11pm. I was told that the restaurant was unusually busy but that is not my concern and they shouldn't take bookings if they can't cope and I would have thought that hotel guests should get priority.
I requested a 0645h alarm call but didn't receive it (fortunately I'd set my own alarm). I also asked for the continental breakfast in my room as I had to leave for Edinburgh airport and this didn't arrive either! I left my son to sleep and requested that all charges should be taken from my credit card which I used on check in. However, when he tried to check out they wouldn't let him and he had to phone my father to sort it out as he couldn't contact me. Furthermore they wouldn't give him breakfast and told him it wasn't included in the rate. It seems that I was still then charged 175 pounds.

I travel extensively all over the world and had assumed Malmaison was a good brand (I’ve stayed in the Glasgow and London hotels which were fine) so I was very surprised, even though I might expect some teething problems with a new hotel. It was supposed to be a treat for him before taking his final student exams and I am really disappointed. In fact I have never written a review on Tripadvisor before but had e-mailed the manager (Ms Lisa Croll) who didn't respond despite several attempts. I think this is absolutely deplorable service - I honestly have never experienced anything like it and would encourage others to be careful about staying here as they don't deserve your custom.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2014

I am walking 500 miles from Scotland to the south coast (Brighton) and after my 1st day of walking up over Glen Ogilvy, part of the Glams estate, the beds were heaven sent. Soo comfy! Staff were excellent and the experience exceeded all expectations and would have rated higher if I could have!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 20, 2014

Just had an evening with family at the Malmaison in Dundee - what a beautiful hotel, we had dinner, bed and breakfast and everything was spot on.The staff were excellent and could,not do enough. I've stayed at a few Malmaisons and Dundee is definitely one of the best. Great location too and the building has been respectfully and beautifully restored.

One tiny thing is - they could be more generous with their bathroom goodies!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Top Contributor
125 reviews 125 reviews
72 hotel reviews
Reviews in 74 cities Reviews in 74 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed May 20, 2014

I stayed here with a group of friends for 1 night last week. It is annoying not being able to park at the hotel even if the nearest car park is only a 5 minute walk away. Our rooms were all comfortable, although my bathroom was not as clean as it could have been. The bar staff were very friendly and helpful, even if the bar does feel a little soulless. The restaurant was nice, and my friends all had burgers which they loved. I had the prawn curry which lacked flavor. The staff again were very friendly and helpful. Breakfast was continental was adequate, nothing too exciting. Would I stay again? Possibly as there are many other choices in Dundee.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2014

Myself and husband (mr and mrs Newton) booked a large table for sat 10 may 2014 for a birthday meal for my husband. Firstly we were given a very warm welcome then taken to a private dining area (which we never booked). James was our main waiter and looked after our every needs. He was pleasant, professional and looked after all our needs. The food was excellent.

Also noted that Jack (our previous excellent waiter) remembered us and also looked after us. We were pleasantly surprised by our note at end of meal from jack wishing my husband a very happy birthday and some vouchers.

Yet again above and beyond in service, well done Jack.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mintlaw, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2014

Having stayed in Malmaison in Aberdeen we had an idea what to expect but Malmaison Dundee seems much more superior. (Perhaps because it is newly opened)
The staff were really friendly upon check in and we were pleased to hear we got upgraded to a club room. Much to our surprise we got a lovely card wishing us happy anniversary along with chocolate strawberries and champagne (part of our package)
Room 607 is lovely, only has a small window which we werent bothered about, huge bed, bathroom and fluffy bathrobes/towels.
Ordered room service at 10:30pm after a couple of cheeky cocktails in the bar which arrived in half an hour and it was Delish!
All in all we will definitely be making another booking! Well done Malmaison!! X

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malmaison Dundee

Address: 44 Whitehall Crescent, Dundee DD1 4AY, Scotland
Location: United Kingdom > Scotland > Dundee
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #14 of 30 hotels in Dundee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Malmaison Dundee 4*
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Also Known As:
Malmaison Dundee Scotland

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