Problem initially checking in, checked in just after 2.30pm on Fri. This is the stated check in time on reservation details, was told there was a technical problem and they would have to get someone to physically check if room was ready! Was told this would take 5 to 10mins and in meantime was given free drinks at bar where receptionist would give us a shout, 20 mins later and still no call. I then went back to reception where I was met by a new member of staff who informed me there had been a shift change and she didn't even know I was waiting!! I had to explain situation again and was told room wasn't ready, this was now after 3pm! Receptionist was quite rude and said that check in time was from 2.30, not at 2.30! And that room would be 10 to 20 mins max, was given more free drinks but requested money off room as well...30 mins more went by before I had to go back to reception. I must say this was a far more pleasant experience and the lady could not have ben more apologetic, I received a gd discount off my room also.
Anyway the rooms are superb, food in restraunt is superb...pool a bit on the small side but overall a good quality hotel at an extremely competitive rate!! Would def return...
- Also Known As:
- Apex City Quay Hotel Dundee
- Apex City Quay Hotel And Spa
- Apex City Quay Hotel
- Apex City Quay Dundee
- Apex City Quay Hotel & Spa Dundee, Scotland
- Reservation Options:
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