My boyfriend and I stayed at the Swallow in Dundee as we live in Glasgow and wanted to have a nice weekend away nearby.
We booked the Swallow through the Internet and were given what we thought was a good rate.
We arrived at the hotel half an hour after check in time. Upon arrival we were told our room was not ready yet, so we had a few drinks in the bar (which were very expensive!) and then returned to reception only to be told our room was still not ready. By this time it was 3pm so we decided we would go and have a look around and do some shopping in dundee. After having some lunch and returning to the Swallow at 6pm we were told our room was STILL not ready. After half an hour of waiting we were finally given the keys to our room only to find that it was an extremely small and dated Smoking room even though we had asked for a non smoking room.
Having had a long day we did not see the point in complaining about our room but set about having a nice night in Dundee.
(We had a gorgeous meal in a chinese restaurant in Dundee and had a great night out.)
The central heating made extremely loud noises during the night and woke myself and my boyfriend up several times.
Staff were rude and unhelpful.
Upon leaving our room we filled in a review and I made my thoughts clear on the hotel.
To me, the room seemed more like a motel than a hotel and I would not go there again, even with the discounted rate they offered us after my complaint!
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