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“Part of 'bus trip” 4 of 5 stars
Review of DoubleTree by Hilton Dundee

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DoubleTree by Hilton Dundee
4.0 of 5 Hotel   |   Kingsway West, Dundee DD2 5JT, Scotland (Formerly The Landmark Dundee)   |  
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Ranked #9 of 30 Hotels in Dundee
Midlands
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Part of 'bus trip”
4 of 5 stars Reviewed June 15, 2014

Good room, comfortable bed, nice towels. Staff were very pleasant and welcoming on arrival. Evening meal was good and breakfast OK. Nice dining room and lovely grounds. Bar area was a little dark but comfortable seating,

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 23, 2014
Dear Bella2009Midlands,

It is great to see that you had an enjoyable stay with us recently and that you enjoyed our hotel's grounds.

We take great pride in meeting and indeed exceeding our guests expectations and it appears that on this occasion we did just that.

We look forward to welcoming you back to the hotel very soon.

Yours sincerely,
Richard Ellison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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    43
    11
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
scotland
1 review
5 of 5 stars Reviewed June 9, 2014

Excellent base for visit. Comfortable rooms,good food, friendly, helpful staff. Out of town centre location provides quiet relaxed atmosphere but access to the town quick and easy.Edge of town location provides quick access to motorway network for touring.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 23, 2014
Dear jgalj47,

Thank you for taking the time to leave us your positive feedback on Trip Advisor.

I am delighted to learn that you enjoyed your recent stay with us and that our staff were friendly and helpful with you.

I look forward to welcoming you back to the hotel in the near future.

Yours sincerely,
Richard Ellison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeenshire
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 9, 2014

We booked a King Superior room and it was very nice – apart from some black marks on the bathroom ceiling as mentioned by an earlier reviewer. These were attended to by maintenance but I think they started to re-appear the next day- possibly due to intermittent fan in the bathroom and low ceilings adding up to damp spots…

The staff on arrival were lovely and most of the hotel bar and restaurant staff were really friendly. The grounds are beautiful- you could almost be in a remote country house hotel instead of just off the Parkway in Dundee!

The swimming pool and sauna/steam room are fine but the changing rooms need an overhaul. The smell from the drains in the changing room showers was a bit overpowering. We stayed here a few years ago when it was a Swallow Hotel and I remember being struck by an awful smell then. There may be an inherent problem with the drains or maybe they just need disinfecting more regularly. It’s a pity really because otherwise, the leisure area is vey appealing and a great asset to the hotel.

Some of the food was delicious - the braised ox cheek starter is highly recommended but the mushroom soup was a gloop of thick blitzed mushrooms with an overpowering flavour and not at all appetising. Service on our first night was a bit slow but much faster on the second night.

Overall, it’s not perfect but it could be great with a bit more attention to some details.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 10, 2014
Dear tarlair,

I am happy to see that you enjoyed your recent stay with us at DoubleTree Dundee. I am however sorry to hear of the few minor issues that you experienced during your stay. Please accept my apologies - I would be delighted to welcome you back to hotel in the near future.

Yours sincerely,
Richard Ellison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 8, 2014

We seek out "character" or historical hotels specifically wherever we travel, and booked Double Tree based on both the very good reviews and the photo of the lovely mansion house. Naturally we assumed that that was the accommodation, and as such were dismayed and felt cheated to discover that the accommodation part of the complex is in fact a grey, 1960's/70's austere looking building with small windows, half of which overlook the carpark (see photos). So if you are seeking an "old world" hotel, Double Tree may not be for you. However, having said that the facilities (bar, restaurant, pool and gym were excellent). The rooms were well appointed and nicely furnished. We wisely booked the larger room which was still not very big. The window is too small for the room, and as such provided minimal natural light requiring the lights to be on day or night. Additionally, the window is positioned too high to enable a view unless standing up. It was also blocked from opening more than 5 inches, so not much fresh air.

Service was very good, except - on the first night we were kept awake by revellers coming up and down the poorly soundproofed corridor at regular intervals, and residents in the next room drinking, arguing, shouting, swearing, falling and banging about from midnight until 4.30am. We made constant calls to reception seeking intervention. Finally at 4.30am (daylight had arrived) it stopped. On enquiry the next morning we were told that the residents had been spoken to, and eventually had been asked to leave, and nothing more than this comment was said to us. We were grateful for the final action, but thought it very poor that no apology was made for the appalling night we had endured. We thought a phone call, or brief note, or comment of regret from management might have been appropriate.

Room Tip: Rooms are small so go for the larger size. I think it may come with a larger bathroom too. Half ov...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 10, 2014
Dear Celia M,

Thank you for taking the time to review DoubleTree by Hilton Dundee. I am pleased that you enjoyed your recent stay with us and in particular our amenities offered and the service from our staff. However I am disappointed to learn that the hotel was not what you were expecting.

We strive to meet and indeed exceed our guest's expectations and I apologise that on this occasion we failed to do so.

Please accept my apologies and in the meantime, if you wish to contact me further then please do.

Yours sincerely,
Richard Ellison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 4, 2014

a nice and new refurbeshed hotel but what a surprise: after paying the bill with my creditcard there was two times a unauthorized use of my credit card with 190 pound and 120 Euro. There was no eMail or any kind of contact before using my credit card.

Room Tip: pay cash and do not give your creditcard details, what a nighmare
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Stayed May 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 10, 2014
Dear CStockGz11,

Thank you for taking the time to leave us a comment on Trip Advisor.

I am disappointed to hear that your stay was made less than satisfactory due to the mix up on payments.

We strive to meet and indeed exceed our guest's expectations and I'm sorry that on this occasion we failed to do so.

Please accept my apologies and if you wish to contact me further to discuss any issues then please do.

Yours sincerely,
Richard Ellison
General Manager
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Dundee, United Kingdom
1 review
4 of 5 stars Reviewed June 3, 2014

Room needed some cosmetic improvements to paint work esp ceiling. Restaurant menu had limited choice and was a wee bit expensive Staff were very friendly and accommodating. Warm cookies on arrival were scrummy

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 5, 2014
Dear Allan J,

It is great to see that your recent stay with us was an enjoyable one. I am glad that you enjoyed our scrummy warm chocolate chip cookie on arrival!

I hope to welcome you back to the hotel in the not too distant future.

Yours sincerely,
Richard Ellison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 1, 2014

Booked this hotel as a last minute deal and really could not ask for anything better. The staff were polite, the warm cookie welcome was unusual but very tasty! The room was very tasteful and clean. The pool and sauna was great. The gardens very relaxing and well kept.The evening meal was very tasty and filling and the breakfast was amazing. This last minute romantic break was what we needed and this hotel was perfect for that.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDundee, General Manager at DoubleTree by Hilton Dundee, responded to this review, June 5, 2014
Dear AlanandDebbie O,

I delighted to learn that we managed to make your last minute romantic break perfect.

I will pass on your positive comments to the rest of the team so that they know how much their efforts were appreciated.

I hope to see you return to the hotel in the near future!

Yours sincerely,
Richard Ellison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Dundee

Address: Kingsway West, Dundee DD2 5JT, Scotland (Formerly The Landmark Dundee)
Phone Number:
Location: United Kingdom > Scotland > Dundee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Dundee
#7 Family Hotel in Dundee
#7 Romantic Hotel in Dundee
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Dundee 4*
Number of rooms: 95
Official Description (provided by the hotel):
Set among six acres of landscaped gardens, a short drive from Dundee city centre, the hotel boasts spacious modern bedrooms, complimentary Wi-Fi in all public areas, complimentary car parking, AA Rosette dining in The Maze restaurant, Lounge Bar, 3 conference suites for up to 120 delegates and a fitness centre with swimming pool, sauna and steam room. ... more   less 
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Also Known As:
The Landmark Dundee Hotel Dundee
The Landmark Hotel Dundee
Landmark Hotel Dundee
DoubleTree By Hilton Dundee Scotland

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