Just home from an overnight stay and very dissapointed with our stay. On arrival we found checking in not very friendly. The room had several cobwebs around the ceiling but overall the room was clean and had a comfortable nights sleep. Once we checked in we went down to the bar which is very small and nowhere near enough seating. The same member of staff serviced us , wasn't really friendly or chatty and was quite dour. When the male member of staff took over the shift he was much the same. Really there was no atmosphere in the bar at all and staff looked miserable. The final straw came when we went to eat. We ordered food from the bar and asked if we could have our meal in the dinning room which we did. This room is FAR too small for hotel guests and it was filling up with locals. We were shown to a table set for four and as there were only two of us thought table for two would be more apt. After ordering starters and mains we were having a break before ordering desserts and coffees. Then the waitress approached us and said we would need to leave our table as there was a mistake and they needed our table !! This infuriated me but I kept quiet and did move to stop there being any embarrassment . I am totally shocked about the lack of customer service and if this is how they treat hotel guests then I'm baffled. The food was nothing to right home about and we will not be returning to this hotel.
- Also Known As:
- The Stag Hotel Moffat, Scotland
- Official Description (provided by the hotel):
- Hidden away within the natural wonders of the moffat hills the stag hotel is the ideal getaway...whether a walker, cyclist, golfer, holiday maker, fisherman or simply passing through the stag is most definitely the place for you!Visit the Stag Hotel.. A Warm Welcome Awaits You!Eight comfortable en-suite bedrooms, excellent home cooking, games room and friendly local staff who will ensure your stay is a memorable one! ... more less
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