We holidayed here over the Easter period and what a disappointment. From the minute we arrived it was inattentive service we were met with. Two young girls on reception who were totally encaptured with socialising whilst on desk duties instead of meeting and greeting new arrivals.Most of the leisure facilities such as quad biking were unavailable ( one of the reasons we had booked the site having teenagers travelling with us). On asking why this was we were told not enough staff were available for this and none of them had the necessary training. The shower and toilet facilities were absolutely filthy and never did I see anybody attending them despite the fact the block was visible from our caravan! Thank god we have our own shower on board. The area itself and the situation of the park is beautiful however and the wild life stunning. The swimming pool was available but our 15 year olds needed an adult to swim with them if they were to be allowed to swim! ( club rules!!!). A very tired site which needs a thoroughly new pair of eyes to see it for what it is and make drastic changes. Never would I go back!
- Also Known As:
- Brighouse Bay Holiday Park Hotel Kirkcudbright
- Brighouse Bay Holiday Park Kirkcudbright, Scotland