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“Our fantastic wedding day” 5 of 5 stars
Review of Gretna Hall

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Gretna Hall
3.0 of 5 Hotel   |   Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland   |  
Hotel amenities
Ranked #3 of 4 Hotels in Gretna Green
West Yorkshire
1 review
1 helpful vote 1 helpful vote
“Our fantastic wedding day”
5 of 5 stars Reviewed July 11, 2010

We had our wedding reception at The Gretna Hall Hotel and from arriving the day before our wedding we were greeted with friendly staff, lovely rooms and amazing food and this continued throughout our stay for us and also for all our guests. We know it was our wedding but it was the best wedding we have been to and our guests said the same

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, September 23, 2010
Congratulations to you both on your special day with us at Gretna Hall. I do hope you had a great Honeymoon and wish you all the very best for your future together as Husband and Wife.

Thank you so much for the lovely words, I will ensure; like all feedback we receive I will show the team.

I am delighted that you and all your guests had a great time here and do hope you all come back to the hotel and you will then see the further improvements we are making.
Please contact the hotel next year to arrange your special anniversary package we offer all past bride and grooms.
Many thanks for taking the time and I do hope to see you all soon.

Kindest Regards
John Silker- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • Any
English first
Shrewsbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 11, 2010

From walking into the front door we got a warm welcome from the chap behind the desk, he could not find our booking but after a short time gave us our key to a room.
We found the room small but it was very clean as was the bathroom. The food we found to be good and the breakfast was first class with a good service. As we travel to the highlands many times a year always staying in hamilton area we think this is a better position to stop at, and the cost of the stay could not be better.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, September 23, 2010
Thank you for letting us know your thoughts following your stay with us at Gretna Hall.
I am happy you had a pleasant stay whilst travelling North and do sincerely hope you stay with us again.
We have an ongoing refurbishment programme in place to upgrade our service and facilities as we do aim for all our guests and visitors to Gretna Green to have a great experience at Gretna Hall.
The hotel has been tired for sometime now, but we are investing heavilly into the property and also the people. We appreciate our guest's patience during this process, but would be delighted when you return and you will see even more improvements.
Thank you again for your time in writing a review.

Kindest Regards
John Silker- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2010

We have just had a 3 day stay, bed and breakfast at this hotel and it has been smashing.The hotel may be in need of some renovation,and this was being done whilst we were there, but none the less it was a great place to stay in, immaculately clean room, bedding and towels,with new carpets and bathroom,also comfy seats in the lounge and a great breakfast with a choice of 8 hot items and a continental breakfast if required.The hotel is set in 10 acres of lovely landscaped garden and for those who wish to marry there it is an ideal location.A good shopping retail centre a mile from the hotel, which is an easy walk and Gretna is a delightful place.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, September 23, 2010
Many thanks for taking the time to provide your feedback on tripadvisor.
I am delighted to hear such positive comments.
As you have experienced and witnessed, we have refurbished many areas of the hotel and have an ongoing schedule in place to upgrade throughout all areas of the hotel, but it does take time. The staff training is ongoing to ensure that the service we provide is of a high standard, to overall provide a great stay for all our guests and visitors.
I do hope we see you again soon at the hotel and you will see more great changes we are making.
Thank you once again.
Kindest regards
John Silker- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed June 22, 2010

My Husband and I stayed here Saturday 11th of June 2010, My Husband booked it as a surprise as it was out 6th wedding anniversary and we had got married at Gretna so it should have been extra special...but im afraid we felt very let down once we got to our room..The lady on Reception was lovely and friendly and gave us a warm welcome..our room was small,dark,and dingy,the weather was very hot so when we tried to open the window we found it broken and it would not open..the T.V was tiny and so old fashioned the carpet throughout the hotel was threadbare and worn to the max...the net curtain on the window was thrown up and looked awful..I told the staff next day of my concerns and they were helpful and told me the whole hotel is undergoing a complete refurb so I shall look forward to seeing it when it is completed..it is such a shame for this place as it could be an Alladans cave with all the visitors they get there the place shoulf be full to the rafters all the time.... Breakfast was lovely and the staff were efficient,friendly and worked well as a team, I recieved a letter from the manager there saying he had heard of our concerns and was taking note..however what I expected was a free night return for the awful time we had there but sadly that was not to be. I have sent a lot of people to Gretna for their wedding and expected a little more from Gretna Hall ...

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, August 26, 2010
Thank you for your comments.

I fully appreciate your feedback regarding the hotel needing updating.

I am pleased to announce that the hotel has successfully had a refurbishment of the public areas and feedback from our guests is now being positively received.
The televisions in all bedrooms are due to be upgraded and many more facilities throughout the hotel are being improved.

The hotel has been under new management since February and as you can imagine it does take time to make immediate changes within a large hotel, but I can assure you that a schedule is in place, in order to improve many areas throughout the hotel.

I do hope we see you again soon and you can see these great changes we have made and we are indeed continuing to make.

Kind Regards

John Silker- GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 16, 2010

The Gretna Hall is good value for money. We stayed 2 nights and found everything satisfactory. The food was nice but I prefer my veg served separately rather than on a plate. Room clean and we were able to get in early on the day. Lots of parking and lovely gardens.
Internet connection was pricey.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, August 26, 2010
Thank you for your comments.

I appreciate your constructive feedback regarding the vegetables being served on the plate. We are continuing to reveiw our service and food standards and I will certainly consider comments such as yours.

We are looking to improve many facilities within the hotel such as our WiFi products, so your comments have been noted.

The hotel has now been under new management since February and we have successfully refurbished the public areas, which includes new carpets and furniture within our bar and lounge, new decor throughout and some great changes within our restaurant and banqueting suites.

We would be delighted to see you again.

Regards

John Silker- GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fife
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 16, 2010

After reading so many negative reviews about this hotel i was a bit worried as it was my daughters wedding day and wanted everything to be special.
Well it was special thanks to the staff and the service. Clean rooms and the food was lovely. Well worth the money and would definately come back. Well done Gretna Hall.

  • Stayed May 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, August 26, 2010
Thank you for your comments following your stay.
I am pleased that you had a good time especially for your daughters wedding. We do understand the importance of a wedding day for the Bride and Groom, but also for all the family and friends. We are delighted to received these comments for our team to see. All feedback received is used to positively move the hotel forward.
I do hope you return to the hotel soon and we can once again provide you with a lovely stay.

John Silker- GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cramlington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2010

Came away to celebrate the 70th birthdays of 2 of our party. What a super time we had .Our room was clean and comfortable with a clean bathroom with over the bath shower - lovely hot water. We were given the opportunity to join a murder and mystery event will having our evening meal - this we relly enjoyed. The meal was superb with a very good choice and the waiters and waitresses were extremely attentive and very pleasant. Breakfast next morning was excellent with an amazing choice of porridge, cereal, fruit juices, and cooked items. My husband and i could not fault our stay at all.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretnaHall, General Manager at Gretna Hall, responded to this review, August 26, 2010
Many thanks for taking the time to write your reveiw following your recent stay at Gretna Hall. Firstly I do hope the two guests in your party had a great 70th Birthday.
Unfortunately the negative veiws are listed prior to our new management being in place and now we are investing into the hotel and people, we are hoping to quickly turn around the poor reputation that is displayed on Tripadvisor.
We have succesfully transformed the bar and lounge area with new carpets, curtains, decor and furniture. The restaurant has been brightened up and training in all food areas has been completed in order to provide great service for all our guests.
We do offer entertainment breaks from time to time such as Murder Mystery Weekends and we would always offer guests to join in if they wish. I am glad to hear you had a great time at this event.
I would be delighted for you all to return back to the hotel soon and you can see some other great changes we are making.

Thank you once again for your lovely comments.

John Silker- GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gretna Hall

Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Gretna Green
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
Gretna Hall Gretna Green, Scotland

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