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“Pleasant Hotel” 4 of 5 stars
Review of Hazeldene Hotel

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Hazeldene Hotel
3.0 of 5 Small Hotel   |   Main Street, Gretna Green DG16 5EA, Scotland   |  
Hotel website
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Hotel amenities
Ranked #7 of 10 Gretna Green B&B and Inns
Gretna
1 review
1 helpful vote 1 helpful vote
“Pleasant Hotel”
4 of 5 stars Reviewed June 12, 2013

We thoroughly enjoyed our stay at the hotel. The staff were all fantastic and made the stay even more memorable. The chef at the hotel should be awarded a michelian star as the food was excellent, thank you.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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134 reviews from our community

Traveler rating
    66
    27
    14
    12
    15
See reviews for
36
45
9
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Stoke-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2013

Whatever has happened to this place needs to be sorted ASAP... Otherwise it's going to find itself going under (not that it should be a bad thing).

The sign outside says "Award Winning Food"... Never has a sign been so misleading! Unless the award is some sort of booby prize.

We went in for some evening food, something good but not too expensive. We waiting at the bar for what felt like an age to ask for a menu and buy some drinks. The two bar staff were messing around with a CD but were very aware of our presence. We ordered food... Eventually. Some time in the future it arrived.

My "Golden Scampie" was not 'golden' it was brown and burnt and hard and horrible. It was advertised as coming with "Fries and our homemade Tartar Sauce" and I saw no evidence of either... It had oven chips and no sign of the sauce I was promised.

I really don't want to waste more of my time moaning about this place, just awful service throughout. The staff didn't know how to operate the AC and it got to about 30degrees in there. They didnt care about customer sevice or being pleasant. The food was awful and misleading... Just awful.

As a side note, the grammar on the menu was terrible and the table was too small. I'd rather eat wild flowers, naked in a garden of nettles than go back.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2013

We held our wedding reception here in December 2012. We married at the old blacksmiths workshop, gretna green, we had 18 guests who stayed at the hotel with us for 2 nights. The staff were extremely friendly and couldn't do enough to help. We arrived the night before our wedding and had a beautiful meal served at a time we wished. I took all my wedding reception decorations which i had bought and the staff listened to the way i wanted my tables set out for my reception and set out our tables beautifully, i was so thrilled when we got back from our ceremony, they announced us as man and wife into the room and when we walked into the room and saw how they had set out our tables and decorations We knew we had made the right choice of hotel. Our wedding meal was delicious, first class and every one of our guests was very impressed and completely enjoyed their 3 course meal. The staff went out of their way to make our day special and enjoyable, even making sure we had our choice of music for our first dance. The hotel was clean and comfortable, we had the honeymoon suite and our gusts took the rest of the hotel rooms. All of our guests commented on how helpful and friendly the staff were, and how clean and comfy the rooms were and said the food was gorgeous and the servings huge. My husband and i stayed at this hotel for 5 nights in all and have booked to stay here for our 1st anniversary. We made new friends when we stayed here and we both look forward to our next visit.

Room Tip: Honeymoon suite is so romantic for couples, our family and friends said any of the rooms were clean...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2013

We hosted our reception at the Hazeldene after getting married at the Blacksmiths Arms. Not only was it a perfect location but the staff could not have done more for us.
We were offered our own private function room, which was decorated to perfection. Staff were friendly and accommodating. On the day they were extremely professional too and nothing was too much hassle for them. The food was exceptional, even my father who had very specific tastes enjoyed it!
A number of the wedding guests stayed here too and all complimented the rooms given, the service received and the breakfast too. All in all, brilliant!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2012

Stayed here for two nights as it was close to where my Friends where getting married (The Smiths) Very friendly staff and for £55 per night per room cannot complain at all. Breakfast was good and I would recommend this place if you are looking to stay somewhere in Gretna on a budget.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ko Samui, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 1, 2012

Arrived at the Hazeldene late on the Monday evening and was greeted by Rachael, who was extremely friendly and helpful. OK the room wasn't 5 star but it was clean with TV, tea coffee etc, hairdryer, iron and ironing board, the bath/shower room was also well stocked with shampoo shower gel etc. To summarize it way exceded my expectations considering the cost.

The food was always hot fresh tasty and served with a smile.

We stayed for 7 nights and enjoyed every minute and hope to return early next year.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carlisle, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 24, 2012

revisited this place which USED TO BE excellent, what a disappointment, i think it is about time they changed their sign outside,as it pertains to be an award winning restaurant, I think not!
well at least not with the quality of food we were served.On complaining we were offered another meal,but why would we want another meal when it was obviously going to be the same quality.
After speaking to management today on the telephone, as bar staff said they were not in yesterday, imagine our surprise to find out management were in the kitchen when our food was sent back and did not bother to make themselves known to us. she knew where we were sitting and the comments and plates of food we sent back .They then had the cheek to charge us full price for the slice of beef which was the only edible part of the meal. If you want good food then look elsewhere,
i can now understand why it was so quiet in what was once the busiest place around for a sunday lunch. Empty seats speak volumes!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hazeldene Hotel

Address: Main Street, Gretna Green DG16 5EA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Bar / Lounge Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #7 of 10 B&Bs / Inns in Gretna Green
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hazeldene Hotel 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Hazeldene Hotel Gretna Green, Scotland

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