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“Don't knock it, they're trying hard!” 4 of 5 stars
Review of Murray Arms

Murray Arms
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Murray Arms
High Street, Gatehouse of Fleet DG7 2HY, Scotland   |  
Hotel amenities
Stone
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
74 helpful votes 74 helpful votes
“Don't knock it, they're trying hard!”
4 of 5 stars Reviewed December 10, 2013

We've been using this hotel, both as guests and diners for over ten years now, during which time it's seen a few changes of both ownership and fortunes.
Last time we stayed, we found the room rather cold, this was four years ago, but we only paid £10 a night for the room anyway! Since then, the owners are working hard to refurbish the rather dated accommodation, but funds are rather limited, so they're doing it properly, one room at a time. In the meantime they're accommodating guests at their sister hotel, the Ship Inn at the other end of the High Street.
We stayed a few years ago for the Hogmanay Ceilidh - quite simply the best party we've ever been to, bar none!
What is consistently good at the Murray Arms is the food, it is absolutely fantastic! We have never had a bad meal, whether it be breakfast (when staying), lunch or dinner. A very varied menu, including the staple haggis, neeps and tatties. Our last meal was dinner on 29th Sept, we had the restaurant to ourselves, but the food and service were excellent.
What this hotel lacks in glitz is more than made up for by its quirky character, which it has in spades, and wonderful, friendly staff for whom nothing is too much trouble.
As I said in the heading, don't knock it, getting the Murray Arms back to its former glory is a huge job, and they're working extremely hard at it.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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70 reviews from our community

Traveler rating
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    28
    15
    8
    7
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19
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2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Chorley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2013

The staff are helpful and the highlight of staying at this substandard accommodation. We stayed in a top floor family room, with no central heating and an over bath shower that was suitable only for small adults due to height restrictions. Bar area is dull and small and the Hotel needs a massive upgrade in terms of decor and facilities - many features look like they have had no attention for over 20 years at least.

Room Tip: Avoid the top floor family room.
See more room tips
  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Travelers are raving about these Gatehouse of Fleet hotels

Manchester, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 10, 2013

Stayed at this hotel for one night only. The hotel looks great from the outside but inside is old tired looking and the corridors had a damp smell. The rooms were great, spacious and clean. The tv didn't work although the manager did everything possible to try to get it working, and offered me another room. The staff are fantastic and I can't help feeling the owners are letting their staff and the hotel down. There are cheaper alternatives of accommodation in the village. Ste Borg

  • Stayed October 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 23, 2013

We had an excellent vegetarian meal in this hotel at a very reasonable price and served very quickly despite the fact there was a function going on. the staff could not have been more attentive or friendly. The downstairs decor was fine and comfortable though perhaps in need of some upgrading in certain areas. However we hope that the bar area will not be messed with too much. We liked the intimate little spaces and comfortable chairs.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2013 via mobile

We came across this gem when looking for somewhere to feed two overtired children! The staff from the offset were incredibly welcoming and helpful. Nothing seemed too much trouble.
The food was lovely, well priced, tasty and generous portions. The kids menu was excellent and our four year old adored the macaroni cheese and devoured the chocolate ice cream. Overall a wonderful relaxing dining experience which as patents of a nearly 2 year old and 4 year old is really saying something!

  • Stayed September 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
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Biggar, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 2, 2013

Went here for dinner without booking but we were still able to be seated. Staff were pleasant and efficient, service very good. However the place is looking a bit tired these days. The restaurant carpet needs a good clean / replace and function chairs stacked int the corner weren't ideal. Plus plastic flowers, in a glass of water? If you're going to do 'pretend' then don't mix it up! And plastic bay trees at the entrance? I appreciate the effect that was intended but none or 'real' is better. Food was quite good but needed a bit more thought. My deep fried goats cheese was delicious, but suggest the onions not put on til last minute as the top and base of it was soggy, which was a pity and easily remedied. But overall an enjoyable evening and again I can only praise the staff.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Service
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St. Albans, United Kingdom
1 review
4 of 5 stars Reviewed August 30, 2013

We stayed for 3 nights in the middle of August with our 3 young children, and had a wonderful stay. The food was excellent, the staff went out of their way to accommodate us.. The kids loved it!! A few examples of above and beyond.. Every morning waiting for us in the breakfast room was a high chair all set up for our baby! This same baby , who is a greedy guts, was eyeing up the strawberries on my eldest child's dessert.. And without saying a word, the waitress noticed and came back with a bowl of berries for the baby - chopped up so they were safe for her! It is little touches like this that can make all the difference when travelling with 3 children under 6! We had two large attic rooms which had plenty of space for all of us with warm comfy beds and plenty of hot water. The food was excellent. The childrens menu was perfect and plenty of veggies too!! Highlights were the haggis for breakfast and the sticky toffee pudding! My particular favourite was the Lemon tart - a delicious treat with lovely pastry and a real lemon hit beautifully complimented with a crisp sugar glaze! They also make a mean cup of tea.. With homemade tablet!!
Overall we would definately stay again, it is true that parts of the hotel do need modernising, but having stayed in too many hotels to mention, I have to say that it is the service and helpful touches that can make the real difference when travelling (especially with kids!). I have stayed in many impeccably decorated hotels that are soulless and virtually impossible to get any assistance.. At the Murray Arms I truly felt that nothing was too much trouble! Great place - really looking forward to visiting again.. Especially when the refurb is finished!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Murray Arms

Address: High Street, Gatehouse of Fleet DG7 2HY, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Gatehouse of Fleet
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #3 of 3 Hotels in Gatehouse of Fleet
Price Range (Based on Average Rates): $$
Number of rooms: 13
Reservation Options:
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Also Known As:
Murray Arms Gatehouse Of Fleet, Scotland

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