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“almost perfect...” 4 of 5 stars
Review of Holiday Inn Dumfries

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Holiday Inn Dumfries
3.0 of 5 Hotel   |   Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)   |  
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Ranked #3 of 8 Hotels in Dumfries
Lanark, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“almost perfect...”
4 of 5 stars Reviewed July 13, 2013

First off, we thoroughly enjoyed our 2-day 'itison' deal at the Aston Hotel. The reception staff are very professional and accommodating - their attitude (both face-to-face and by telephone) was exceptional and set the tone for our stay. We upgraded to one of the executive rooms and found it to be spacious,comfortable and immaculately maintained by friendly house-keeping staff. The grounds in which the hotel is situated were a real surprise; they are delightful and we spent hours walking in the grounds and enjoying the scenery. Our deal included high tea on arrival and chocolate, fruit and wine in our room - a real treat. We travel often (mainly in the US) and, sadly, have come to expect lower service standards in our own country; however, this hotel is an exception. We were very impressed by the efforts the staff put in, and could tell that customer satisfaction was a priority. We ate in the hotel's own restaurant (one night) and found the food to be slightly disappointing given the extremely high standard of all other aspects of our stay. That said, the dining room was very pleasant and the staff were excellent and trying very hard to provide the best standard of service possible. We would be delighted to stay in the Aston again and would heartily recommend it to other travellers.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 14, 2013
Pleased you have enjoyed your stay with us. Your comments on staff are especially welcome and will be relayed to them as customer satisfaction is our number one priority. The itison deal has proved extremely popular so much so that we are currently repeating. Happy to discuss the point on the food if you would give me a call but disappointed that we did not met your expectations in this department.
We have been blessed with some fantastic weather and as you found out the grounds are excellent and we are fortunate to be situated where we are. Thank you for taking the time to write. Next time perfect,Regards Mike Phillips
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659 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Phoenix, Arizona
Top Contributor
74 reviews 74 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 12, 2013

We arrived in Dumfries without a reservation and spotted the tourist information. They booked the Aston for us at a good rate and frommers had given it a good review. We had a car, but do like to walk to dinner and the center of town. The weather was nice enough to do so, but it is a bit of a hike from the center. The room was spacious with a king bed and overlooked lovely grounds. Nice lobby bar. We ate dinner at the restaurant the first night and was disappointed in the food. Breakfast, which was included, was average. So stay there, but don't eat there.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 14, 2013
Thank you for this feedback although disappointed to read your points about the food. Will speak to those concerned but difficult to comment further without more details. We record feedback from customers and will look back to see if any were made at the time which will give me a better understanding of where perhaps we have got it wrong on this occasion.Kind regards Mike Phillips
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telford
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 12, 2013

The hotel is situated on the Crichton Estate just south of Dumfries. A magnificent setting in parkland sharing with a church and university buildings. plenty of room to walk around a admire the scenery. We had a modern room with air-con which was great as it was Scotlands hottest day for years! all was fine apart from dinner which was dissapointing. Cold food and steaks not cooked as ordered with frozen chips. Shame really as staff seemed nice, maybe a one off.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 14, 2013
Thanks for this feedback which we value greatly. The positive comments are as you would expect good to read. Your negative one is duly noted and we apologise for not meeting your expectations on this occasion. Hopefully this would not deter you from visiting us again. Mike Phillips
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enniskillen
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 11, 2013

A group of us stayed here as we were on a fishing trip................too sunny to fish,,We have stayed at the Aston several times before..The rooms are very comfortable and clean..good air con..What lets this hotel down??? The little things..warm white wine,no ice when you order a gin and tonic,no coffee or toast when you have waited 20 minutes and have finished your breakfast..On wed 10th july. in the evening. my partner and his friend ordered two gins,one with tonic and one with soda water. The staff had to serve them without ice..... the ice machine had broken down apparently.. We requested to speak to the duty manager but we had to wait 20minutes before he arrived at our table..He had been serving food at a conference..When he arrived he said YES....we were aware that he knew of our complaint We were then told ice would arrive in 3 or four minutes..It took 20 and the gins were like hot water at this stage. We were told by the staff that the ice machine had broken down..Thats ok but not my problem..Good management find a solution before the situation reaches crisis point..We were the people who suggested that ice be brought in from a local supermarket and guess what that is exactly what happened....Not sure if we will return as the staff in this hotel work extremely hard with little or no recognition and as a customer i know how that feels as we saw a grey haired manager who sat in his office every day and acknowledged NO ONE...

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 18, 2013
As always thank you for taking the time to write this review.
Addressing your main point on ice first .Clearly we have got it wrong. Unfortunately we have been having problems but I am pleased and relieved they have been finally resolved by way of a brand new ice maker with our old one sent to be re cycled. Without going into details which were out with my control it should not have taken so long. Please accept my apologies.
On your personal comment about myself which I am surprised to read. Yes I do sit in an office some days but was out all day on 11th July on business. This appears to be the day after you spoke to the duty manager on the subject of the ice. My office is clearly visible to all guests as they have to pass by on the way to the bedrooms. In my 7 years at the Aston since the hotel opened I have made a point of speaking to most guests when I can, hence the reason why I leave the door wide open when appropriate. On customer questionnaires I invite guests to hand to me personally. If I have missed you then I again apologise but as I hope your appreciate from my comments this was not intended.
Note you have stayed a few times which I trust you have enjoyed and the reason for your return. With a new Ice machine I hope that we can welcome you back in the future. Kind regards. Mike Phillips
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london
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 10, 2013

Attending an event which was to take place next door the Aston was the hotel of choice for most delegates.

An easy taxi ride to the hotel and we were soon checking in, which was a painless process, the rooms are nice and spacious and have everything you could need, though it took me a moment to find the kettle hidden in a desk drawer. Though the attachment does look very out of character with the other building in the area

As this was a networking event a lot of time was spent in the bar area, the staff did a great job as I'm sure they were a bit overwhelmed by us all!

We did not eat in the restaurant as we had booked a private room for dinner but the food was amazing and a great price.

Breakfast was the usual buffet affair, everything was hot and the toast freshly made so that was nice. the only comment I would make was for a busy hotel the breakfast room is tiny and there was a lot of fellow delegates waiting for a table at a times

The free wifi is a bonus if you are on a business trip as its important to be able to keep in touch with the office.

If I was ever to visit Dumfries again I would stay here.

Stayed July 2013, traveled on business
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Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 14, 2013
Jacquil, thanks for taking the time to write this review which is much appreciated. Pleased to read all aspects appear to have been satisfactory and that you would use the Aston again. Best Regards Mike Phillips
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alexandria, Virginia
Top Contributor
190 reviews 190 reviews
136 hotel reviews
Reviews in 137 cities Reviews in 137 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed July 5, 2013

Our "standard double" (room #20) was a nice size and included an iron, ironing board, tissues, one bar of soap, two shampoos, good towels, and the standard (in England and Scotland) tea kettle. There was a small table and easy chair as well. The room was quiet and faced the parking lot. The employees were very nice, letting us use the computer at the front desk since our Kindle Fire stopped seeing the wifi network. Parking and wifi were included. The dining room was convenient and served what we would describe as pub fare. The buffet breakfast included eggs, toast, tomatoes, ham, sausage, cheese, mushrooms, and fruit.
To find the hotel, follow signs to Crichton Estate and/or the hospital as the hotel is outside Dumfries proper.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 9, 2013
Thank you for this comprehensive review and for choosing the Aston Dumfries. Pleased that you enjoyed your stay. Could I clarify we are only one mile from Dumfries Town Centre as the words outside Dumfries proper could many more miles. Hope you enjoyed the remainder of you stay in the UK. Kind regards Mike Phillips
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Kilmarnock, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 29, 2013 via mobile

We stayed here on an itison deal (2nights, 2 people, breakfast, afternoon tea, prosecco, fruit bowl and chocolate).
One of the best deals we have ever purchased!
The Aston Hotel is lovely (strange choice of materials for the extension tho).
Beautiful, peaceful grounds. Staff were friendly and helpful.
Afternoon tea was good (not the best we've had but excellent as part of the deal).
Buffet breakfast in the morning.
Would definitely return :)

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Holiday Inn Dumfries, responded to this review, July 4, 2013
Appreciate you taking the time to write this review. As said previously these offers have been very popular and we intend promote another one shortly. Pleased that you would return.Just what we aim for. Kind regards Mike Phillips
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Additional Information about Holiday Inn Dumfries

Address: Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Phone Number:
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dumfries 3*
Number of rooms: 71
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Also Known As:
Dumfries Aston
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland

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