We stayed at this hotel for one night. The room was very nice, clean and well presented. Unfortunately, We wanted to go to the bar in the hotel when we came in after midnight. The man on duty said he was just a night porter and could not open the bar for us. There were 25 of us who had all come back to the hotel to drink in the hotel bar as hotel residents. The night porter did not have authority to open the bar and although he did try to telephone management, they either ignored his call or hung up on him. They eventually totally refused to help. We all complained about this in the morning and rather than explain to us, the hotel manager made a complain against us as guests. Really, really poor service. It was a shame because this was a nice hotel in a fantastic location but we were very let down by the attitude of the staff and management. They decided we were the problem rather than thier lack of undrstanding of what we wanted. To leave a night porter sitting in that position was appaling. He had no Health and Safety training and would not have known what to do in a fire situation. Clearly none of the management would have helped him!

We did get service from the Easterbrook Hall who I could not recommend highly enough.

This hotel deals badly with issues and the management should be changed quickly!

My wife and I had a very good value for money stay at the Aston Hotel.

In my error I booked a double room for single occupancy but this was quickly and efficiently resolved by the hotel staff at no additional cost. We had paid £20 per night extra for the executive room and was happy to do so. The room was of a good size with a large comfy bed and good bathroom.

We ate dinner at the hotel one evening and it was of a high standard for a reasonable price.

My only concern with the hotel would be the relatively small size of the breakfast / dining room. Although not a problem for us as the hotel was relatively quiet I would expect some delays should the hotel be full.

Wanted a hotel close to Dumfries Royal Infirmary. This hotel fits the bill. It only took us 5-10 mins to walk to the hospital from the hotel. We booked through Late Rooms.com and got a good price. Hotel, staff, food, rooms and fixtures and fittings were all of a high standard. We wouldn't hesitate to recommend the hotel.

I am giving this hotel 5 stars for the overall experience, because it far exceeded expectations, and whilst I've stayed in many supposedly 5* hotels, I've paid considerably more than £99 DBB for 3 nights! Based on what we paid, and on what we were expecting, we couldn't have been happier and would have no hesitation in recommending the hotel.

I was expecting a basic, coach party type hotel, but for a last minute family get away, that would have been perfectly fine. But in reality, The Aston was way above that. The reception was welcoming and helpful, the rooms were excellent and the bathrooms beautifully fitted. There was an extensive menu choice for evening meals and without exception all our food was high quality, well presented and delicious.

The building itself is split into the main hall, which is lovely, and the new hotel wing which in fairness is an absolute eyesore from the outside! But the grounds are wonderful and for Autumn walks the colours were breathtaking. There is a lovely small chapel in the grounds which the organist kindly showed us round, before giving us an impromptu organ recital!

The hotel is ideally located for access to Dumfries and nearby towns, and we enjoyed some lovely drives and walks.

A lovely relaxing break, in a great hotel at fantastic rates: definitely worth 5 stars!