I read reviews about the place (after we had booked unfortunately) so I was prepared for the hotel being a little rough around the edges but it was a lot worse than expected. We hated it so much we left a day early, even though we had to pay for it.
Accepted that the building is old and has a lot of original features but that does not excuse it being as tatty as it was. Peeling and torn wallpaper in the public rooms, dusty window ledges with dead insects, un-hoovered carpets. The hotel totally lacks any atmosphere, bar and reception often left unattended making for a "Marie Celeste" feel to the place.
Food is poor. Breakfast on two days was served buffet style on hot plates and therefore was dry and congealed. When cooked to order it is OK. Evening meal is awful - strange combinations (roast lamb served with minted pear??), tiny portions of veg, uncooked chips and I am sure that the fruit crumble was made with tinned fruit - the glace cherries gave it away.
We must have had one of the worst rooms in the place, at the back overlooking a part filled skip. The bed had seen better days with a mattress as hard as concrete. Bedlinen consisted of a bottom sheet and the thinest duvet with a faded cover not matching anything in the room. I asked for a top sheet which was provided. Rotting sash windows which one person was unable to lift on their own. Bath panel split, no proper shower just one off the taps, black mould behind the taps and discoloured grouting, skirting coming away. Towels were not replaced on the second day, when queried they were changed and a sign appeared advising me to put them in the bath if I wanted them changed, if they were left screwed up on the towel rail they would assume I wanted to use them again - something about overuse of detergent and doing their bit to save the planet!
Fishing the river was one of the main reasons for the visit but that is so badly organised that it was impossible to do so with any enjoyment. The hotel owns just over a mile of the river but there are only really three decent pools and therefore 10 rods is far too many. Despite each person being issued with a pemit containing a code of conduct, nothing is done to ensure that the code is observed with the result that several selfish anglers hog the main pools all day and others can't get a look in. At £55 per day the fishing is not cheap.
After all that there are a couple of positives. The staff are friendly and polite and do their best for you. The grounds are very pleasant although it is difficult to find the 45 acres that the web site boasts. However our dog enjoyed his walks and the bits of sausage and meat from our uneaten meals - in fact he loved the place even though we didn't.
All in all the place needs a massive amount of money spending on it to bring it up to scratch, until then enter at your peril.
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