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“Let's do the timewarp again... No it's ok, sort of” 3 of 5 stars
Review of Cairndale Hotel & Leisure Club

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Cairndale Hotel & Leisure Club
3.0 of 5 Hotel   |   English St., Dumfries DG1 2DF, Scotland   |  
Hotel amenities
Ranked #6 of 8 Hotels in Dumfries
Tarves
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“Let's do the timewarp again... No it's ok, sort of”
3 of 5 stars Reviewed January 11, 2013

Bedrooms were fine and bed was comfortable but the public areas are timewarp central. Restaurant was closed so had to eat in the bistro which is basically pub grub - ok nothing special. Any restaurant serving Stowells as its house wine should be ringing alarm bells....
Playing loud 80s music on arrival for breakfast, which was quickly told to turn it off. Basic buffet type offering, again it was fine for what it was.

All in all, fine if you want a bed for the night but would not advise for dinner or breakfast.

It does have free wifi so again that was positive.

Room Tip: Some rooms face the road and some the back of the hotel. My room was backward facing and no road no...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Cumbrai
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2013

I was not going to write a reviw because it is such a lovely hotel and wanted to keep it a little gem, but after reading the comments from a couple who siad the Xmas lunch was shambolic i have to comment,! were they actually staying in the Cairndale"!! We did a reckie on this hotel back in September time, it was very busy with a Dutch classic car rallie, but Dougie in partuicular took time out to show us rooms etc and we have a meal in the bistro and were most impressed, we have elderly parents and wanted to make sure they coudl get around. The hotel and staff from start to finish were fantastic, the food well..... it was fantastic, every meal piping hot, and gorgeous, the breakfast were fab also, entertainment great, especially Boxing Night - Abba wow, my dad is 83 and thoroughly enjoyed it. Only one small gripe which does not affect us young ones!, but all the evening meals were in the function room, our parents are elderly and found it not pleasant to go through a kitchen and outside in the cold before getting to the function room! Would we return most certainly, but without the parents! Cannot wait Thank you all for a lovely Christmas, we met some fab people and hope to see them again.

Room Tip: Starve yourselve before you go as the foof is fab!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, February 19, 2013
I was delighted to hear how much you enjoyed your visit to our hotel over the Christmas period.
Your review is very much appreciated and i think it fairly reflects how well things ran in the hotel over the festive period.
It was fantastic to hear how much your parents enjoyed their stay and each year at Christmas we try to book entertainment that appeals to a wide audience.
Our Christmas programme for this coming year is currently being finalised and full details of our Christmas and New Year packages will shortly be highlighted on our website.
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Malton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2013

Stayed 3 nights over Hogmanay and have to say the Cairndale was an excellent choice. Staff friendly and efficient, food very good and always served hot. The entertainment over the 3nights was most enjoyable, all in all an excellent way to start 2013 ... Thanks to all concerned.
Ron Wilson, Norton, North Yorkshire

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, January 29, 2013
Dear Mr Wilson
Thank you for taking the time to write such a positve review following your vist to the Cairndale at Hogmanay.
We've been delighted with all the favourable feedback we've had from our New Year festivities and your comments are particularly welcomed by everyone in the hotel who worked so hard over the Christmas and New Year period to ensure that all of our guests enjoyed their visits.
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Kinross, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed for Christmas with my mother and had such a good time that my husband and I returned for New Year.
The meals were all excellent and varied and served piping hot, great service and very friendly staff. We have stayed before and recognized quite a few of the staff from previous visits.The meal on hogmany was absolutely fabulous. Several of the guests we talked to had been before and were back again, so obviously they enjoyed their visits on previous years. We will be back. Well done to all the team for making our visit so enjoyable.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, January 29, 2013
Thank you for taking the time to write such a fantastic review following your visit to our hotel in December.
I think the fact that you rebooked for Hogmanay after enjoying your stay at Christmas speaks volumes and the fact that so many of our guests return to the hotel year after year at this time is just reward for everyone who works so hard over the Christmas and New Year period.
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Glasgow
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 3, 2013

not my first and certainly not my last visit to this highly recommended family run hotel.Our 3 night hogmanay break now requires a 48 hour recovery programme ! the word EXCELLENT describes all aspects of our visit - staff ( senior management to juniors )-- entertainment - food - bedrooms.My only negative comment is the lounge bar adjacent to reception which is small.Wishing the Wallace family and their staff continued success in 2013 - they are doing a great job.

Room Tip: rooms on first floor above the function room - Park House - are a little noisy if function downstair...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, January 4, 2013
Thank you for taking the time to post such an excellent review following your visit to our hotel for our Hogmanay Celebrations.
As you appreciate many of our guests return every year at this time and many have already booked again for Hogmanay 2013.
Our Hogmanay Ceilidh was just one of the highlights at New Year and there has also been excellent feedback regarding the Magic Musicals Show on the 30th of December.
It was particularly nice of you to wish my family and staff continued sucess in 2013 and it will be 30 years since we took over the hotel back in June 1983.
We very much appreciate the support we have received from so may of our guests who have returned to the hotel year after year and take this opportunity of wishing all of our customers (past and present) our best wishes for a Happy New Year!
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Leigh-on Sea, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 2, 2013

We recently performed our two shows at the Cairndale; 29th December our Abba show and 30th our Magical Musicals Show. We have performed there many times over the years.
The food we enjoyed especially the breakfast, the rooms are spotless and very comftable.

But one main fact, we have seen the same staff in the hotel for years which is a good indication on what a happy place it is to work. I would reccomend a visit without hesitation.

Room Tip: Be very hungry for breakfast
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, January 7, 2013
i was delighted to hear from you following your recent visit to the Cairndale and to hear how much you enjoyed your visit between Christmas and New Year.
As you know we have been welcoming the Abba Girls to the hotel for many years and this is one of the most popular tribute acts in the hotel.
The Magical Musical Show was also a huge hit this year and was one of the highlights of our Hogmanay Celebrations with many of our guests suggesting it was one of the best shows they'd seen in the hotel.
It is very nice of you to recommend the hotel to other guests and this is very much appreciated by everyone concerned.
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Preston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 31, 2012

This hotel must have an expensive heating bill, as the whole place was very hot and stuffy constant creaky floors were a nusance esp when trying to rest late at night,overall not a bad stay breakfast was generally good but, Xmas day lunch was shambolic,everyone was crammed in around too small tables and had to wait for what seemed like forever for each course to arrive,evening buffet consisted of cold meats desserts etc left over from the Xmas lunch.
Not very impressed with that!

Room Tip: Try to ask for one which has no creaking floors
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, January 29, 2013
I have personally taken time to respond to this review and to be honest words fail me.
Anyone who reads other reviews from guests who stayed over the Christmas period will be able to decide for themselves about the contents of the review.
As far as the actual feedback from the reviewer is concerned we served a Four Course Lunch with Coffee to around 200 guests in the hotel on Christmas Day. The service of this meal was completed in less than two hours with many favourable comments made on the day.
The hotel was fully booked over a four day period and we already have 3 large parties (over 100 guests) who have rebooked for 2013.
The comments about the evening buffet are quite simply inaccurate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairndale Hotel & Leisure Club

Address: English St., Dumfries DG1 2DF, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #6 of 8 Hotels in Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cairndale Hotel & Leisure Club 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Cairndale Hotel And Leisure Club
Cairndale Hotel & Leisure Club Dumfries, Scotland
Cairndale Dumfries Hotel

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