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“great leisure centre breakfast good rooms quite small thou” 5 of 5 stars
Review of Cairndale Hotel & Leisure Club

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Cairndale Hotel & Leisure Club
3.0 of 5 Hotel   |   English St., Dumfries DG1 2DF, Scotland   |  
Hotel amenities
Ranked #6 of 8 Hotels in Dumfries
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“great leisure centre breakfast good rooms quite small thou”
5 of 5 stars Reviewed November 5, 2012

stayed here with my wee girl overnight as husband was working overnight .. was nice enough rooms quite small thou
. the decor of whole hotel needs an upgrade and could do with lick of paint all in all had a nice quiet night .. location is excellent near all shops and really central for pubs and clubs ..think its a little overpriced for standard ..

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, December 17, 2012
Thank you for taking the time to post a review following your recent visit to the Cairndale.
As you have highlighted our hotel is ideally located close to the centre of town and with the added benefit of our Leisure facilities on site the Cairndale is perfect for a short break.
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436 reviews from our community

Traveler rating
    134
    167
    81
    31
    23
See reviews for
74
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48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Scotland
Top Contributor
59 reviews 59 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

Stayed for one night on first floor. Room was large, huge bed (great sleep), small bathroom. All a little dated but fine for the money.

Ordered room service and food was very good and service fast. Didn't eat breakfast here.

Spa looked nice (although we didn't try it).

Free wifi in room.

About 5 minutes walk from both the train station and 'main street'.

Good value for the price we paid.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, December 17, 2012
Thank you for taking the time to post such an excellent review following your recent visit to the Cairndale.
I was particularly pleased to hear that you found the hotel to be of good value , and when it is considered that we offer free use of our leisure facilities, wifi and regular entertainment it's not difficult to see why we have so many returning customers.
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ABERDEENSHIRE
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 4, 2012

We have just stayed at this hotel and found it to be a beautiful hotel but would not return because of the squeaky floorboards. We were in room 48 and the floorboards were the worst I have ever come across. The corridor was just as bad.You actually could hear people in the corridor over the t.v. The breakfast on the first morning was not good at all. All food was cold and very little choice. No fried eggs ,fresh fruit salad, rolls or croissants. The toast was even cold!! The following two mornings it was lovely with plenty selection and everything was hot. Definately would not return but purely because of the floorboards.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 26, 2012

On arrival I was allocated a large room but it was freezing with no tv reception and a dripping noise so they moved me to another room. This one was very warm, small and right next to the stairs. The staff were friendly and accomodating and breakfast was generous. I have had better hotel breakfasts but it was more than adequate.
The spa is a good size and the gym is large for a hotel gym, however if you want more facilities you are only over the road from the large council gym/pool complex.

Room Tip: Ask for one away from the stairs and with a thermostat/aircon
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, November 6, 2012
Thank you for taking the time to post a review.
I am sorry to learn of the problem you experienced when first checking into the hotel and I can only apologise for any inconvenience caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2012

I had to go to Dumfries for my uncles funeral and decided to stay at the Cairndale for two nights. One of the best decisions I've ever made. Firstly, Dougie at reception made me feel welcome and was very polite and helpful. Next I had to collect a cousin from Glasgow airport and she wasn't going to arrive until late at night and we wouldn't arrive back at the hotel until gone midnight. I was told it wouldn't be a problem and the night porter would check her in. Alan was also excellent and friendly, I asked if he could serve us a couple drinks and it was no problem. The room was very comfortable, the breakfast was amazing and all the staff so polite and friendly. I shall definitely be staying there on my next visit to Dumfries. Thank you very much!!!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 15, 2012 via mobile

Stayed for a week on a coach trip and was thoroughly impressed. From the staff at reception, to the staff in the restaurant, we were given a warm welcome.

The food at breakfast and dinner was exceptional. My husband love the buffet breakfast and I was very pleased to see Smoked Haddock with a poached egg on a separate made to order menu! The dinner was superb. We both said we would have paid good money for the meals we had eaten.

The rooms were very comfortable. Tea and coffee making facilities were replenished every day.

All in all a fantastic stay

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, October 31, 2012
Thank you for taking the time to write such a positive review following your recent visit to our hotel.
It is always appreciated when our guests take the time to thank us for a job well done and your comments about the friendliness of our staff and the quality of meals ,and the service during your stay will be welcomed by everyone concerned.
Thank you once again for your kind comments.
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Liverpool, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 11, 2012

We were in the lakes and decided to pop to Scotland. The tourist information at Gretna green found us this hotel. When we arrived we were not impressed from the outside but you cant judge a book by its cover. the receptionist Derek gave us a warm welcome and could not have been more helpful, lots of local information. We went to our room but asked to be moved because it was by a duct outside. We were given an alternative room in the old part of the hotel without any fuss . the room was great , beds comfortable and the room spacious. we decided to stay for dinner in the hotel after reading the reviews . We had an absolutely lovely meal , the restaurant (not sawney beans ) was great, it was busy , lovely ambience and John and the staff on duty couldnt have been more helpful . food was out fast and it was delicious, we are all vegetarians. The staff were friendly and the service was excellent. the following day we used the pool and the cafe. Our little girl aged 8 really enjoyed it. Staff lovely again a nice young man , very helpful What stood out in this hotel was the staff , they were lovely ,helpful and really seemed to care about the customers . I would definately recommend this hotel and the restaurant. if we are in the area we would definatelty go back . well done everyone. date of visit Sunday 2nd September

Room Tip: go to the restaurant beats going into town and food and service lovely
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, October 16, 2012
Thank you for taking the time to write such a positive review of our hotel following your recent visit to the hotel in September.
I was delighted to find that you enjoyed your stay and I'm sure that both Derek and John will be very pleased with your feedback about the service they provided during your stay.
It is always appreciated when our guests take the time to thank individual members of staff personally for their efforts and I know you comments will be particularly welcomed by those concerned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairndale Hotel & Leisure Club

Address: English St., Dumfries DG1 2DF, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #6 of 8 Hotels in Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cairndale Hotel & Leisure Club 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Cairndale Hotel And Leisure Club
Cairndale Hotel & Leisure Club Dumfries, Scotland
Cairndale Dumfries Hotel

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