Went for a meal to the County Hotel recently and was disappointed by the lack of staff and the impact it had on the service of our meal. One poor waitress (who was lovely) was left serving almost the whole restaurant on a busy Saturday night and we got the impression she was also serving people in the bar. Have had this problem at the Willow before and thought it was a one off, complained and got pretty rubbish feedback from the owners.
Like some small, independent hotels/restaurants, complaining isn't worth doing as it goes no further than the owners who do nothing to listen to what you have to say, and nothing to verify problems. When you complain about something you feel that they are basically thinking "fine, there's nothing I can do, don't come back"... so TripAdvisor is probably the best place to let complaints out about these sort of places and let others know that the food is fine, if you don't mind waiting and getting annoyed at the unorganised service!
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- Also Known As:
- County Hotel Selkirk, Scotland