I have waited for a full week to get feed back of my complaint i have had none so have decided to put it on TA.
Peebles Hydro Hotel
I am writing to you with regards my recent visit to your Hotel with my family. ROOM 141.
Having booked into your Hotel for four nights we left after one totally unhappy with our stay.
I was asked to give feed back so I will.
First complaint, Having first arrived at the Hotel we were asked about dinner and at what time we would like to dine at that time we were told that it would cost £14.00 per night for my son to eat with us. I was gob smacked as I thought at least there would be a bar for dinner if you did not want to go to the dining room at no time did I think it was the only place to eat. This is ridiculous this is the only Hotel I have stayed in that does not have a bar and a fine dining room to eat in and this seems to me to back parents with one child into a corner as there is no way I would let my son run about a hotel on his own (NOT IN THIS DAY AND AGE) this is not just because my son has learning difficulties . Also when I told the receptionist he had learning difficulties and that’s why I wanted him to eat with us she said sorry cuz basically he looked normal There is more than obvious physical impairments and it sounded quite insulting to me she also said she would try and get the dinning fee waved but she would have to get back to us to confirm this but no one did get back to us. I am amazed that putting this charge on does not cause you many complaints and in my mind definitely does not make your Hotel family friendly. Also it was said there was a dress code (NO JEANS ETC) yet it was perfectly fine to come in with fancy dress as the Hen party did this makes no sense to me.
Secondly, To put a family into the first floor when a wedding is going on is crazy after it turned 4.30 am with no sleep we just gave up and got dressed and packed as by that time we were just fed up with the loud singing and banging doors and loud voices.
On the service side of things we were acknowledged twice in the evening everyone else seemed to just scowl although I did appreciate the Lady trying to sort out the situation by giving an upgrade in the morning and being very attentive but I hope you will understand by that time I would have felt far too awkward after having to complain so much.
On the condition of the Hotel itself I found very disappointing, Frayed carpets grubby paintwork in the corridors and in the room, A hole in the bedroom wall and Dirty windows, No iron, The door to our room would not close unless we slammed it. The toilet seat was the cheapest possible also the heating in the room never seemed to come on and some of the hotel areas were also cold especially the bar area. Also the shower was the oldest I have seen. I realise now we were in a basic room but as far as I am concerned what we were due to pay in total was way over what this package was worth. I have stayed in four star hotels and sadly Peebles does not even come close to them.
On a health and safety point door chains on the windows to me are not an acceptable restrictor as they can be easily removed. A child could deal with these easily the correct restrictors for these windows should have a cable with a key lock.
All in all this was a really bad experience and I would not use a Mc Millan hotel again if this is how they are operated.
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- Also Known As:
- Hydro Peebles
- Hydro Hotel Peebles
- Peebles Hydro Hotel
- Peebles Hydro Scotland