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“Lovely experience” 4 of 5 stars
Review of Regent Hotel

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Regent Hotel
2.0 of 5 Hotel   |   Corran Esplanade, Oban PA34 5PZ, Scotland   |  
Hotel amenities
Ranked #11 of 13 Hotels in Oban
Stirling, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Lovely experience”
4 of 5 stars Reviewed November 3, 2012

We are just back from the Regent in Oban where we spent 5 days Bed, Breakfast and Evening Meal. Yes, the Hotel needs a wee upgrade but that is immaterial when the room and the beds are very comfortable and the food is great. Wonderful value for money. We stayed on the second flooor and had a glorious view - could not have asked for better. The breakfast and evening meals were lovely, (what I would say to the management is - please dont go "Fine Dining" - you dont need it, the food is wonderful just the way it is). In other words, if it aint broke, why fix it? We sampled Fine Dining on the last night of our stay and were a wee bit disappointed. Thank you to all the staff for their friendliness and professionalism - especially Irene in the dining room and Ryan the Chef, who do a fantanstic job. Was a wee bit disappointed there was no Rose wine - strange, but did not matter a great deal when everything else about the Hotel was so enjoyable. Oban is lovely and we will be back, and will definately stay at the Regent again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy S, Manager at Regent Hotel, responded to this review, February 7, 2013
Thank you for your kind comments on trip advisor.
Your review was a delight to read and a pleasure to pass on to our team ,I’m glad you found your room and beds very comfortable and that all your food was “great” and that you found the entire experience wonderful value for money. I will also pass on the individual praise you gave to our staff members.
We hope to welcome you back to the regent hotel and Oban very soon .
Thank you again.
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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glasgow
1 review
4 of 5 stars Reviewed November 1, 2012

hi decor could have been better but all staff where excellant and polite went out of their way to assist us food was excellant value for money
kind regards to simon david and irene

keep up the good work that you do
kathleen and gordon richards and ann coda

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy S, Manager at Regent Hotel, responded to this review, February 7, 2013
Thank you for your lovely review on trip advisor
It is a pleasure to read you kind comments regarding our staff being “excellent and polite “and that they went out of their way to assist you . I will also pass on your comments to the head chef and his team that you found his food excellent value for money .
We hope to welcome you back to the regent hotel very soon .
Thank you again .
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 27, 2012

All the previous reviews about this hotel being a bit tired and in need of renovation are true. However we just spent a couple of nights here and really enjoyed ourselves. What the hotel is lacking in upkeep and decor is made up for by the service provided. Our break was booked at the last minute and we got a great bargain for B & B (Laterooms). The room we were given was on the second floor and unfortunately overlooked a derlict site (which it seems is about to be redeveloped into a new hotel). This was not a problem for us as we did not intend to spend our time looking out of the window in such a beautiful place as Oban. What really mattered was that the bed was clean and comfortable. The bathroom shower was powerful and there was plenty of hot water. Abundant white towels were provided.

We did not have evening meals in the hotel, but breakfast was very nice and the service in the dining room was quick and efficient. Evenings in the hotel lounge were pleasant (lovely views from both the dining room and lounge area) and the prices of the drinks were very good. The atmosphere was extremely friendly and relaxing and everyone seemed to be enjoying thenselves. All of the staff went out of their way to be helpful, friendly and polite. They all seem to work extremely hard for long shifts, but remained attentive to the hotel guests.

We found this to be a great, quirky little hotel and will without doubt return at some time in the future.

The only thing that let Oban down, was the lack of a decent pub. We visited The Lorne, The Harbour Inn and and a couple of others whose names I cannot remember looking for a "village inn" sort of atmosphere with good bar meals. The Harbour Inn (which is part of the Columba Hotel) looked okay from the outside, but inside it is dirty, grim and uninviting. We went in on Thursday lunchtime and it was very quiet, but no staff member made an appearance to serve us. After waiting a few minutes, we just left. We then went to the Lorne Bar. This has a huge square service area in the middle, with all the customers tables against the bar walls. This again was lacking in atmosphere, with the staff seemingly more interested in taking personal phone calls than looking after their customers. It also smells! If anyone can recommend a good pub in Oban that we may have missed, we would appreciate this advice for our next visit.

We were extremely lucky with the weather (two days of glorious autumn sunshine) and took a walk up to the top of pulpit hill (there is a bus which goes up for the less able). The views from the top were fantastic and on the beautiful day we did the walk, we could see for miles - well worth the effort.

All in all a lovely short break. Thanks Regent Hotel - we will be back!

Room Tip: If you want a sea view ask for a room at the front of the hotel. No view from the rooms at the back...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy S, Manager at Regent Hotel, responded to this review, February 7, 2013
Thank you for taking the time to write such a nice review of our hotel , I was glad to read that you enjoyed the meals you had at the hotel and that our staff looked after you during your stay and were pleasent and friendly ,as always the reviews we recieve are disscussed with the entire team and reviews such as yours put a smile on the teams face.
We hope to see you back in the near future

Thank you again
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 17, 2012

Yes, the hotel has seen better days; yes, the lift is clunky; yes, a total facelift might do the trick. But if you want shiny and new, go elsewhere! We were looking for something more interesting. The Regent Hotel has somewhat dilapidated elegance in spades; it has atmosphere; it has amazing views over the harbour to the hills beyond. It has friendly, efficient staff. It even has a collection of WW2 artefacts in its lounge bar. We had a lovely stay here and would be very happy to return.

Room Tip: Ask for a sea view on the upper floors.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Regent Hotel, responded to this review, October 22, 2012
Thank you for taking the time to leave your kind review on Trip Advisor.
I was happy to read that you found the staff friendly and efficient and enjoyed the stunning views from the hotel - they certainly are beautiful.
We have had our WW2 display for years now and find that many residents and visitors regularly take time to enjoy what is a wonderful slice of history of the war and the part the Regent Hotel had to play in housing the armed forces at the time. I will pass your comments to the team who voluntarily maintain this display.
We hope to see you back in the near future.

Thank you again
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 15, 2012

got this place last minute and only paid 30 pounds through late rooms well worth the money and that was for a couple with breakfast included. was dreading the room but it was beautiful clean and warm would defo go back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Regent Hotel, responded to this review, October 22, 2012
Thank you for taking the time to leave your thoughts on Trip Advisor.
I’m glad to read that you found your room beautiful and clean and found the hotel 'well worth the money’. Our staff work very hard and it’s great to see this reflected in our reviews.
We hope to see you back at the Regent Hotel Oban very soon

Thank you again
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matlock
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2012

We had an overnight stay in the hotel and, although it is rather tired, we found it to be very good value. The staff were excellent and their friendliness made up for the shabiness in some of the decor. We were travelling with our dog and she was made welcome as well. It is in a lovely location; a down side is the lack of car parking but there is street parking nearby and Oban has some free car parks. Breakfast was good and dining room has lovely sea view. We stayed on a Saturday night and had a room to the rear of the hotel with nice view of Tower; there was some noise from local pubs at closing time but it didn't go on for very long - this is not a fault of the hotel and would have affected any hotels near town centre. We will certainly use the hotel again.

Room Tip: Try to get room at front as I think it will be quieter and will have sea view. If you are in the re...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Regent Hotel, responded to this review, October 22, 2012
Thank you very much for posting your kind comments on to Trip Advisor. I’m glad you found the staff excellent and very friendly. I was also happy to read that you enjoyed the food during your stay. I was happy to read that your dog was also treated well!
We hope to see you back at the Regent in the not too distant future.

Thank you again
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 2, 2012

As we arrived, the lift broke down, trapping elderly customers inside. We had to carry our bags up 79 stairs to the 4th floor. On recuperating in the bar, we witnessed a rant from the duty manager at unhappy elderly customers - he said that the hotel did have a second lift but that it had been condemned 4 months ago and that the owners had not fixed it, so everyone would have to walk ... A lovely 86 year old gent on a coach party, commented that he moved from his house to a bungalow to get away from the stairs! When the general manager returned, he did at least apologise for the lift problem & offered free drinks in compensation. I could say more about the lift issue, but in short, you could make a training video from how not to deal with customers from what we witnessed. Generally, the hotel is in a perfect location on the waterfront in Oban but is very tired and suffers from lack of maintenance - there were stains & crumbling paint, drafts from old windows, a faulty electric point in our room ... only the TV looked new. The breakfasts were plonked on our plates - my husband's eggs were inedible and when we complained we got excuses from the waitress, not an apology. I would love to return to Oban, but not to this hotel.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Regent Hotel, responded to this review, October 16, 2012
Thank you for taking the time to leave your comments on Trip advisor .We take all feedback for the Regent seriously whether positive or negative.
Unfortunately during your stay the elevator did suffer a breakdown which was caused by one of the many safety features incorporated in the lift itself. I am well aware of the huge amount of issues that this breakdown caused and although you felt that we could have dealt with the related problems better we did move as many elderly guests as possible to lower floors. We also offered (as you mentioned) every guest complimentary drinks ,we recalled every member of our staff from their days off and in some cases their annual leave to help guests with mobility issues. We also employed the services of two major elevator repair specialist to ensure that the repair date could be brought forward by two full days.
These points are only mentioned not as an excuse but to ensure our guests are aware we do everything possible when we are faced with major issues such as the ones you encountered.
I would once again like to apologise to yourself and your party as I am sure this would have tarnished your holiday .
Regent Hotel management and on behalf of all the staff at the Regent Hotel Oban
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regent Hotel

Address: Corran Esplanade, Oban PA34 5PZ, Scotland
Location: United Kingdom > Scotland > Argyll and Bute > Oban
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Oban
Price Range (Based on Average Rates): $
Hotel Class:2 star — Regent Hotel 2*
Number of rooms: 81
Official Description (provided by the hotel):
An Art Deco hotel, The Regent is located on the Esplanade of Oban, opposite the pier. Just a few minutes walk from the town centre, the dramatic views across the sea to the distant islands will captivate guests upon arrival. The restaurant offers a choice of table d’hote or à la carte menus both of which utilise the best of local produce and our bedrooms offer magnificent views across Oban Bay. Local attractions in the area include visits to the sacred isle of Iona, trips to Mull and the opportunity to take a boat ride to the local seal colony, making the hotel ideal for your leisure break. ... more   less 
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Also Known As:
Regent Hotel Oban, Scotland
Regent Oban
Oban Regent

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