We have just returned form an overnight stay at The Queens Hotel ,Oban and still cannot believe the events which took place.
Our bedroom backed onto a lift shaft and the walls and floors were so thin that you could hear every word spoken in the rooms next to us and below. In total we slept about 2 hours and even phoned reception to complain.
Upon our departure we advised the girl at checkout that we were not satisfied with the room or the £120 tariff and asked to speak to the Manager to discuss the situation.
The girl contacted the Manager/Owner, Susan Hyams, 3 times and each time she declined to come through and speak to us and we even heard her phone reception to see if we had left yet.!She only graced us with her presence when we told the receptionist to inform her that we would wait all day if necessary.
When she did appear she told us we could have £10 knocked off our bill. As far as I'm concerned that's a joke for a miserable night spent in a vastly overpriced, mediocre establishment where people had to queue for breakfast for a least 10 minutes and when eventually got to eat it, it wasn't warm enough.
Even though we put our query across in a very measured manner ,she responded in a hysterical and over the top fashion. At one point she stood so close to me that I Ifelt she was going to lash out at me. She was shouting and creating a scene in the main entrance hall in front of other staff and guests. If this is how she speaks to her guests, who knows how she speaks to her staff.
She said we were making her "feel ill", pointed at us and virtually spat at us that we would have to "pay up". This continued for about 5 minutes. She then hotfooted it out the door but not before she told us we were "disgusting"! It was at this point that we could not believe that a simple query about a bedroom could evoke such a hysterical reaction from a Manager/Owner. We paid and left.
It was only in the car on the way home that her comments about us being "disgusting" and making her "feel ill" seemed really strange and i can only guess that this has been brought on by us being a same sex couple. Susan Hyams could not hide her venomous and homophobic feelings. We frequently travel throughout the west coast of Scotland and have never once experienced such poison.
- Official Description (provided by the hotel):
- Family owned and managed 4 star hotel branded through Best Western situated next to the bay of Oban with wonderful views of the Island of Kerrera ... more less
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- Also Known As:
- Queens Hotel Oban
- BEST WESTERN The Queens Hotel Oban, Scotland