We stay in the Oban area frequently and in all types of accommodation. In this case we were invited to do a review on another review website 'Upfront 'and did so. The reply from the owner said that we were being unfair.
We stayed for four nights in a Pet Free Inner Hebridean Lodge.
One of our party had stayed previously when the lodges were new. We had also visited the pub many times for meals when our child was small and we liked the fact that there was a playground for the children and there were ducks around. The setting is very pretty.
When we arrived the TV was on and we thought there was someone else in the lodge. The interior of the lodge was very clean and modern. The seating area was black leather Ikea furniture and there were two small cushions which we thought was a bit sparse. The kitchen was probably Ikea too. The utensils did look a bit sparse as well. Having already ran a self catering establishment we know what basics should be supplied but we thought that was unlikely in this case but could not say for sure without counting everything. Anyway we weren't there to cook or count the utensils. We always take our own washing up gear so did not use their supplied washing up liquid and we took our rubbish away with us to recycle.
The outside of the lodge was grubby. There was a dirty barbecue with a dirty fork, a plastic pen top and cigarette end on the area with the seating and table with parasol, not beside the bin that the owner said in his reply. When asked if we could have these items removed we felt as if we were making a fuss over nothing. A quick brush round about wouldn't have gone amiss.
Later on we wanted to watch a programme on TV BBC 1 Scotland but despite our efforts we could not get BBC at all. We asked at the pub and were told that we had to switch on and off etc. and after that didn't work we were told it was the weather. So we gave up. The owner states that we were 'rude and adamant' that we wanted 'a channel that they could not provide'. So much for BBC 1. He states that 'we provide Freeview only'. I would suggest they get Freesat costs nothing and has all the basic TV channels. Sky Television wasn't the reason we went there.
After that we did not bother going to ask for assistance with the light bulb that did not work in the twin bedroom or the bathroom door lock that did not work. Nor why there was a plastic bag tied round the shower. There was a feeling that we were being a nuisance to them. So that's why the owner said he had no idea about the light not working and he didn't see the plastic bag.
On the final night Friday 30th May the water went off. Not as the owner says at 1am. but around 10 pm. As we were leaving the next day we were concerned about how to flush the one toilet between four of us. When approached in the pub we were told that the owner would be down but as he did not appear we tried again and were told the whole site was off. We were advised that the hot water was not affected as it was on a different system. So we had to flush the toilet with a basin filled from the bath hot water tap. Fortunately the water did come on by the morning just like he said.
Up to that night the site had been quiet and peaceful but that night in the two next lodges we had an all male group who were quite loud and partying. We think they were workers as they all left in two cars the next morning. One of the cars had logos for a fencing company.
We did not eat in the Barn this time. It was very busy.
The lodges can be owned if you want to buy them and they will let them out for you. The wood on the outside of the lodges is getting rough so some would appear to be being re-clad and getting fitted with new windows.
The electricity is metered and you pay 10p a unit. Because we were out most of the time we hardly used any in fact only 8 units. On the morning of our departure we went to pay up and were met by a gentleman who now appears to have been the owner. He looked at our chit with the 8 units and said that will be £8 please. We asked him to look again and he revised his sum to 80p.
In his reply to our review the owner states ' in fact I took your money the following morning which came to 80 pence again I apologise if you think 80 pence is unreasonable.'
The review website states that you should avoid the use of sarcasm.
In the same parting conversation we commented that at least the water was on to which the reply was 'well that's what happens if you live in the country'
We townsfolk are so soft. Sorry should not be sarcastic. But if you had a medical problem it could be tricky to not have a flushing loo.
When asked if we recommend this to others we said No. But don't let that put you off you might have a wonderful holiday like many of the other reviewers. Oban can be lovely in the weather and the surrounding area with islands and the highlands are lovely.That's why we go there a lot.
Incidentally we had already booked another lodge in the Oban area for the rest of our stay same price but superior as everything worked with no extras.
- Official Description (provided by the hotel):
- One bedroom 'Outer Hebridean' chalets, two bedroom 'Inner Hebridean' lodges, Cologin Farmhouse and Cruachan Cottage are all nestled around the old farmstead at Cologin and the Barn Bar rustic bar and restaurant. Less than 3 miles from Oban with free fishing, way marked forest walks, play park and duck pond, this family owned and run self catering complex has been welcoming guests for over 35 years with many families having enjoyed holidays here for several generations. Pets are welcome and kids can be kids with plenty of space to explore and play. The lodges and chalets are all well equipped for 3 star standard, the farmhouse and Cruachan are 4 star and all properties are well maintained and decorated annually! We are not offering luxury - we are not that sort of place and never will be. You may find duck poo outside your chalet door and we don't have street lighting (great views of starry skies!) or Tarmac roads so don't come and stay if you want city style. What we do offer is good value, family friendly accommodation in a great location with easy access to Oban and a great pub and restaurant on site. You will sleep well (we are quiet and tranquil) and you will return home relaxed and refreshed. We look forward to welcoming you to Cologin. We don't feature regularly on review sites because most of our customers are return guests! ... more less
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- Also Known As:
- Cologin Country Chalets And Lodges Oban, Scotland