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Loch Fyne Hotel & Spa: Traveler Reviews


Loch Fyne Hotel & Spa
Shore Street, Inveraray PA32 8XT, Scotland
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Traveler Reviews

65% Recommend
3.5 of 5 stars 234 reviews
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[ Date ] [ Rating ]
NEVER will we hasten back

Loch Fyne Hotel & Spa

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2 of 5 stars
Forloppin 1 contribution
Edinburgh
Jul 6, 2009 | Trip type: Couples
2/3 found this review helpful

I returned yesterday from a visit to the Loch Fyne Hotel in Inveraray. The weekend I spent there was the gift of a friend who wanted me to share the beauty of the surrounding Lochs and forests. How disappointed we were in this hotel apart from its wonderful position. The reception staff were surly and unwelcoming and not once did a friendly smile appear on their dour faces. The Argyll restaurant although pleasingly decorated had the air of a large institutional refectory. The waiting staff worked very hard and rushed around at top speed, often in circles, wearing a surprising array of uniforms and a varying level of ability to launder. The more senior appeared like René of Allo, Allo, while one ‘fresher’ on breakfasts wore a shabby school shirt and tie, with a pencil in her hair. The aubergine vegetarian dish on my first evening was uncooked and not edible, but no reaction was provided by the kitchen when I commented this to the waiter. The means to acquiring a table for dinner at an appropriate time was both a mystery and a struggle even although the evening meals had been paid in advance. Breakfasts were an experience, as one became aware of the lottery this could be, the winners being those lucky people who received tea, toast (not blackened at edges) and cooked breakfast in the correct order.

Worst of all, however, was the bedroom itself, situated in the garret level with no view unless one stood on toilet seat or did an impression of ‘Spring Heeled Jack’ to look out of the window to view the roof of the Leisure Centre. The room was not big enough to "swing the dog” which had accompanied us and was so tiny that the Sox had to sleep in her bed in the ensuite bathroom. There was insufficient room to gain access to the bed from both sides, and it was nearly impossible to open the door of especially custom built wardrobe, i.e. of child sized proportions. The chamber staff have to be commended for their ability to tidy the room without bruising their elbows and shins. The blind was hanging half off the window, and the dressing table space was fully taken up with TV and tea tray. I doubt that this room was in fact within the legal limit for the number of occupants, a fact yet to be established.

To round off the disappointing experience of this hotel, a power cut in the area, on Sunday evening increased the speed of staff circle running and proved too that the Crerar Management had not instituted any contingency plans for such a calamity. We did not wait to find out when the lights came back on: cutting our losses seemed the best option which we did with a promise never to return. Forloppin

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 06, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GM-LochFyneHotel, General Manager
(Management representative)
Jul 8, 2009
Thank you for taking the time to complete your recent review, I am dissapointed that you did not enjoy your stay with us. We do have a complete new team in the restaurant and I would like to assure you that full training is ongoing. The bedrooms at Loch Fyne do vary in size, however had we had know that you were not satisfied we would have done our very best to accommodate you in a different room. The Power cut on Sunday as you will appreciate was completely out of our control, we do indeed have contingency plans for such an event and every resident on Sunday night was catered for all be it with a limited choice than usual under the circumstances.
I do hope that you will give me the opportunity in the future to improve on your most recent stay.
Kind regards
Marc Gardner
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
Another good break, well done Crerar

Loch Fyne Hotel & Spa

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5 of 5 stars
Holytown-blue-eyes 4 contributions
Holytown
Jul 6, 2009 | Trip type: Couples
1/1 found this review helpful

Arrived at The Loch Fyne Hotel on Friday afternoon 4th July or a 2 night break. After going through some horrendous weather on route to the hotel, our welcome was very pleasant from the receptionist.
We were allocated our room, which to our expectations was excellent, after reading some poor reviews of lately about the hotel. We had last stayed at the Loch Fyne Hotel last year and enjoyed our stay then, Our room was 1st class, immaculate, and everything that you would require in the room.
After unpacking our bags, we went down and used the spa facilities, which were excellent, the only probem was that the jaccuzzi was not working due to a power surge and the balance valve would not circulate the water properly, the pool attendant could not have been more apologetic, all other facilities was in working order and we spent the best part of an hour in the hot tub.
We went down for dinner at 8pm, and the service in the restaurant was good, and the staff very freindly. having stayed at the Loch Fyne Hotel numerious times over the last 12 years we have noticed changes, one of the changes I did not like was the limited choice on the table de hote menu, now only 3 choices on Friday Night, but the food was excellent well prepared and well presented,
After dinner we went out for a walk into the village if Inverary and got eaten by midgies, but hey were in Scotland.
On Saturday morning we went down for breakfast just before the restaurant was due to close, and once again the staff were very pleasant, and we served our breakfast's which were piping hot and fresh.
Later on Saturday we came back to the hotel, and made full use of the spa facilities again, with all facilities in working order, and to say, when you are sitting in the jaccuzzi, overlooking the loch, that when you unwind.
Dinner on saturday night was excellent as well, I decided to go for a steak from the Bistro menu, and it was perfectly cooked just the way I like it, and was very tender.
After our dinner we sat outside, only to get attacked again with the midgies, so we went inside and back to our room.
On Sunday morning it was that time, to pack up & go home, all I can say was our break at Loch Fyne was not long enough,
My Thanks goes to the management and all the staff for a most enjoyable short stay at The Loch Fyne Hotel, my only critism,is after so many visits here, and other hotels within the Crerar Chain,is to have a wee bit of entertainment on at the weekend, or is this a new policy at Crear Hotels not to have entertainment

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since February 21, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from GM-LochFyneHotel, General Manager
(Management representative)
Jul 8, 2009
Thank you for taking the time to write such a positive review, I am delighted that you enjoyed your stay with us & I will pass on your comments to all of the staff who too will be delighted. Entertainment during the evenings is something that I will look at other the comming months. I look forward to welcoming you back very soon.
Kind regards
Marc Gardner
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
good value mid week break

Loch Fyne Hotel & Spa

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4 of 5 stars
loatie 1 contribution
Hampshire uk
Jul 2, 2009 | Trip type: Couples
1/1 found this review helpful

We recently stayed at the Loch Fyne Hotel arriving Monday 22nd June and departing Thursday 25th. Having read previous reviews our main concern was that we might be kept waiting an awfully long time each evening for our meal. On all three nights the service was excellent. We tended to go for the latest time (8.30 p.m.) available to dine and did not have to wait long to be served. The quality of the food served at the evening meal was pretty fair on the whole - not brilliant but perfectly adequate at the price we paid for our 'June special' and the breakfasts were very good indeed. Our bedroom was spacious and clean and tidy as was the bathroom. The decor and furnishings were a little bit tired but once again we were perfectly happy with it. The staff were without exception extremely polite and helpful. When I requested a hairdryer (which was supposed to be in every room) it came pretty quickly. I can't comment on the Spa facilities as we were too busy enjoying the stunning scenery on our days out to ever get back in time to use them. We were very lucky with the weather so were able to sit outside in the evenings to enjoy the lovely views over the loch. I did get the slight impression that we brought the average age of the guests down by a little bit even thought we are in our forties, but out of school holidays that's probably to be expected! We paid £35.00 per person per night for dinner bed and breakfast and at that price I think it was exceptional value. I would definitely go back on the same deal.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 02, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from GM-LochFyneHotel, General Manager
(Management representative)
Jul 6, 2009
Thank you for taking the time to write your recent review, I am delighted that you enjoyed your midweek break with us. I will pass on your great comments about the service to the staff who will be delighted. I look forward to welcoming you back to Loch Fyne in the near future.
Kind regards
Marc Gardner
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
pretty good

Loch Fyne Hotel & Spa

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3 of 5 stars
fibee 5 contributions
scotland
Jun 29, 2009 | Trip type: Couples

We stayed at the Loch Fyne this weekend ( 26th and 27th June) , I had booked it as a birthday treat for my husband who was keen to fish one of the local lochs. The hotel is in a good location , a nice wee walk into Inverary . We got a room in the old part of the building which was absolutely fine , no view to speak of , but a decent sized room with a very firm , but comfortable bed. I liked the stairway up to the older rooms , nice big chandelere (sp?) , paintings and the obligatory tartan carpet - I actually did like that , makes you feel as though you are in an old country house.
The public areas are nicely decorated and very comfortable although they did get quite busy. To be fair it was the start of the school holidays and when we were checking in it was really busy. This may also have accounted for the delay at breakfast on the Sunday , Saturday had been fine given that we had gone down for breakfast before 9am but on Sunday we didn't manage down until well after 9 and ended up waiting for 45 mins for our food and coffee. As I said , the hotel did look very busy , but there were a few other tables who were having to wait an awful long time to get their orders. I would say however that the food was very good when it did come .
The staff were perfectly pleasant and the service was generally good. I would probably stay here again if we were coming up to Inverary , although I'm not sure that I would pay full price.

Just one other thing which isn't necessarily a critisism of the hotel . Why is it , that when you have a room above you in a hotel does it always sound like the occupants are moving furniture? Really, does anyone actually rearrange the room layout when they go away for the weekend ?

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since August 25, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from GM-LochFyneHotel, General Manager
(Management representative)
Jun 30, 2009
Thank you for taking the time to write your recent review, guest feedback is vital to help us achieve and exceed our guest expectations. I am delighted that you enjoyed your stay with us and your constructive comments have been taken on board. We have a great location at Loch Fyne & the new team are working hard to ensure all guests have a great time at the hotel. I look forward to welcoming you back in the near future.
Kind regards
Marc Gardner
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
Fantastic weekend!

Loch Fyne Hotel & Spa

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5 of 5 stars
Baxters50 1 contribution
West Lothian
Jun 28, 2009 | Trip type: Couples
1/1 found this review helpful

My Husband and I are just back from a fantastic weekend..Hotel is Lovely..staff polite and very helpful ..very relaxing..Food was great ... Spa, Hot tub and pool really nice..

Overall a superb hotel in a Beautiful part of Scotland..

We will visit again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 28, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from GM-LochFyneHotel, General Manager
(Management representative)
Jun 29, 2009
Thank you so much for your very kind and positive words about our hotel, I am delighted that you enjoyed your stay with us and look forward to welcoming you back very soon.
Kind regards
Marc Gardner
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $184 (year-round)
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Loch Fyne Hotel & Spa Also Known As

Address: Shore Street, Inveraray PA32 8XT, Scotland