We stayed here on a deal through Groupon and this was our first visit. From the outside the hotel doenst look too pleasing but inside it is clean and tidy. Our room was a suite with ample facilites and again was clean. We also ate dinner and breakfast twice and this was all very nice too. Unfortunately upon arriving back home I found that I had left my £150 GHD hair straighteners in my room. Clearly dismayed by this, I contacted the hotel to advise them. Whilst they were unable to check there and then, I did receive a call back from a member of the reception team some 4 hours after my initial call. I was shocked to learn that my hair straighteners were not there! The same member of the reception team did not seem at all interested and when I pressed her about the matter she became somewhat irritated with me. I manged to confirm with her that someone else had stayed in my room after I left however the rooms are always checked thoroughly after each guest leaves. In light of this, why were they not picked up? Clearly they were not on the hotels itineray so why did the housekeeping team not hand them in to lost property. I appreciate that is my error in leaving the irons there however I am sure I am not the first person in the world to leave something in a hotel room. Fair enough if I had left the item on a train or bus but they never left the hotel room so they cant have just disappeared into thin air? It is incredibly upsetting that they have been lost or dare I say stolen. They were a present from my parents for my birthday and were not cheap. My father has called twice and whilst the reception manager has said the matter has been fully investigated I am at a loss as to why they have not been found? Very dissapointing end to a nice stay in Aberdeen.
- Official Description (provided by the hotel):
- BEST WESTERN Summerhill Hotel & Suites is offering a choice of 23 standard rooms and 22 suites with modern styling. Selected rooms offer views across the Grampian region and sea views on a clear day.Come and relax, soak up the atmosphere in our modern stylish Bistro conservatory Restaurant which offers a wide range of dishes to suit your taste. Whether it’s a light lunch, high tea or leisurely Dinner, a warm welcome awaits at BEST WESTERN Summerhill Hotel & Suites.Our contemporary lounge bar offers a wide range of fine wine, spirits beers and cocktails. Whether it’s a quick drink after work, a bar meal or socialising with friends you’ll find this the ideal place to meet up. ... more less
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- Also Known As:
- Summerhill Hotel And Aberdeen
- Summerhill Hotel Aberdeen
- BEST WESTERN Summerhill Hotel And Suites Aberdeen, Scotland