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“Good city hotel” 4 of 5 stars
Review of Malmaison Aberdeen

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Malmaison Aberdeen
4.0 of 5 Hotel   |   49-53 Queens Road, Aberdeen AB15 4YP, Scotland   |  
Hotel amenities
Ranked #27 of 62 Hotels in Aberdeen
Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Good city hotel”
4 of 5 stars Reviewed April 17, 2014

We enjoyed the hotel bar & restaurant. The bar had atmosphere & the restaurant food was very very good as was the service. Our room was a superior double. It was disappointing. A bit on the small side. No dressing table area to sit & do hair, just a mirror on the wall. The shower area was tight too, with a large shower head that was difficult to control. In general it was ok. Some of the bar staff seemed to be inexperienced & they struggled to cope in the not so busy spells! However they were pleasant & polite.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, May 11, 2014
thank you for your feedback, I will make sure the bar manager looks into your feedback and implement some training. We are pleased you had a good stay, in the future we recommend perhaps you upgrade to a Junior Suite for a larger choice of rooms.
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493 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Stoke-on-Trent, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 11, 2014

We recently had dinner in the bistro to celebrate our friends anniversary. The atmospher is fantastic and the venue had a real wow factor. Staff were friendly and welcoming and couldnt have done more to make the evening special. The food is fantastic and I had the best steak I have ever tasted...even beating the Waldorf Estoria in New York which I thought was never going to be beaten. I would certainly recommend the restaurant as somewhere for a special occasion and would love to try out the hotel if on another visit to the city.
Many thanks to the team for going out of their way for a special visit.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, May 11, 2014
Thank you for your lovely comments, chef is delighted that you have enjoyed your steak, he is also delighted to beat the Astoria in NY, you have made his day. We are very pleased your trip was a success and we look forward to welcome you back soon
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Ayrshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2014

Have often stayed at this comfortable hotel. I enjoy the comfortable rooms and crisp linen. Menus has changed since my last visit, lovely piece if sea bass. However all that aside it is the friendly staff that make the difference. Compliments to Evelina in the restaurant, knew the menu inside out, gave me enough time and space to enjoy each course, even managed to persuade me to have a quite lovely and light cheesecake. Take your time, enjoy the experience. It still competes with the new Chester.

Room Tip: Ask for a quiet room at back of hotel.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, May 11, 2014
Thank you very much for your kind comments, Evelina has been passed on your feedback, we are very pleased that you enjoyed your stay and we look forward to welcome you back soon.
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Montrose, United Kingdom
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 9, 2014 credit card Amex Card Member Review

This is a very nice hotel/restaurant.The service was good and the food was excellent.
It was not too expensive and i would definitely go back.
The bedrooms are very nice ,very comfy beds .All staff very helpful and polite

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, May 11, 2014
Thank you for your kind comments, we will ensure they are shared with the team, and we look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Senior Contributor
38 reviews 38 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 4, 2014

My comments relate to two visits in January. The first was a business dinner. The food was decidedly average. I had a pasta dish that was over cooked. It;s a great venue - no doubt about that.Visitors in business feel comfortable there because there is an air of expectation that you are going to get reasonable food at a reasonable service. It just seems to have really slipped even further though. The bizarre thing about the service was when ordering our main dishes the waiter proceeded to sell dessert by taking a most inappropriate leaf out of the Amazon dot com book of sales techniques. "Sir, what we find is that customers who order the pasta generally order the profiteroles for dessert! May I put you down for profiteroles?" Ok I really can't remember if it was profiteroles - but as each guest at the table ordered they encountered this over zealous and ill-fitting sales assault. Really... It's always notable that from the moment you are seated you are going to get the big sell for the extras - bread for the table, olives, bottled water etc etc etc but this is a step too far.

My second visit that month was to the bar again on business. We had in mind that we might venture through to the restaurant. One thing in its favour is that Mal Maison is good at accommodating late night diners. However, the waitress/bar made was in a sulk. We had been standing at the bar for about three minutes when my colleague had the temerity to ask the bar maid if there was anyone serving as she strutted past. "Wait a minute!" she barked. She came back a minute later and demanded to know what we wanted. "Could I have an orange juice and grenadine?" asked the unfortunate fellow. "A what?" She snarled. He repeated it and she sighed. He said we will have three glasses of Merlot. Off she went to fulfill the order. We drank up but had lost all interest in staying so we left.

I haven't been back since. No doubt I'll be obliged to return at some point because when a client picks the venue you don\t want to appear negative - however, I'm getting close to it because after all you want a pleasant experience.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, April 7, 2014
Thank you for your comments, I appreciate your feedback and would have hoped that this was brought to my attention earlier to enable us to identify the service failings and deal with them. Most of our team has changed since January with students movements and career developments. I will share your comments with the team to ensure that we learn from our mistakes Our teams are incentivised to upsell like most businesses this is a great skill, I appreciate maybe the waiter employed a creative tactic that may seem far fetched; non the less we encourage the staff not to be order taker but sales assistants.
I do hope your client picks this venue soon in the future to enable you to experience the changes in the past 3 months.
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Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2014

We had lunch here the other day and have vowed now not to return after another very disappointing experience. The food, although nice was cold and the service was slow despite there being only three/four other tables with guests. My husband received the wrong sauce for his steak and despite waiters going passed our table we could not get a response so he ate the steak without any sauce.
We have stayed at the Malmaison several times since it opened and initially you we guaranteed a great time. However, the over last year or so the food and service has been terrible. On one occasion, when dining with friends we had our starters delivered before we got our dinks and even then it was at least twenty minutes after ordering!
This hotel has got constantly worse and each time we say we wont return but invariably end up doing so in the hope things have improved but I'm sorry to say they haven't.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, April 7, 2014
Thank you for your feedback, I would really appreciate if you could email me direct with some more specifics of your experience so I can follow up personally with all concerned. I am sorry you did not enjoy your meal and was let down by the service.
My email address is rsamaha@malmaison.com
thank you
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Scotland
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed March 28, 2014

I have eaten in Mal in Aberdeen probably around 10-12 times (not my choice!). EVERY SINGLE TIME the service has been terrible. Slow, rude and unhelpful is standard here. The food is good, and I love the cocktails. Unfortunately the staff are totally incompetent. Now the Chester is open hopefully never have to go here again!!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roula S, General Manager at Malmaison Aberdeen, responded to this review, April 7, 2014
Thank you for your comments, I am sorry that we seem to consistently disappoint you. Our staff are well trained, and consistently monitored for their performance and attitude, so please if you would like to bring any specific incident to my attention I would be very grateful. my email address is rsamaha@malmaison.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Malmaison Aberdeen

Address: 49-53 Queens Road, Aberdeen AB15 4YP, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Spa Hotel in Aberdeen
#13 Luxury Hotel in Aberdeen
#15 Business Hotel in Aberdeen
#22 Romantic Hotel in Aberdeen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Malmaison Aberdeen 4*
Number of rooms: 80
Official Description (provided by the hotel):
Malmaison Aberdeen is the latest luxury hotel to join the Malmaison family. This boutique hotel used to be the famous Queen’s Hotel and truly is fit for a Queen. Retreat from daily life in the spa or enjoy a work out at the gym. Look no further than Malmaison Aberdeen for the perfect venue for business trips or leisure breaks. ... more   less 
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Also Known As:
Malmaison Aberdeen Hotel Aberdeen
Malmaison Hotel Aberdeen
Aberdeen Malmaison Hotel
Malmaison Aberdeen Scotland

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