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“Don't book this based on parking” 4 of 5 stars
Review of Holiday Inn Express Aberdeen City Centre

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Holiday Inn Express Aberdeen City Centre
3.0 of 5 Hotel   |   Chapel Street, Aberdeen AB10 1SQ, Scotland   |  
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Ranked #30 of 62 Hotels in Aberdeen
Darwin, Australia
Top Contributor
96 reviews 96 reviews
53 hotel reviews
Reviews in 56 cities Reviews in 56 cities
60 helpful votes 60 helpful votes
“Don't book this based on parking”
4 of 5 stars Reviewed August 14, 2014

My minimum requirements are parking (because of mobility issues) and gud if I can get WIFI and brekky. Wifi was fine - parking difficult at best - this is a reasonably large property and there is only about 8-10 places. I require a disabled place and whilst there are 2 - both were taken.. one left within minutes of me arriving and the other car didnt have a sticker or badge displayed .. so perhaps as ive seen on other feedback - these are used for able bodied people. Seems to be the 'sticking point' with this property.
Room was fine - standard HI express - neat clean - has everything - including the loo that almost appears to be in a cupboard but cleverly hidden behind the bathroom door (which doubles as door for the loo) .. shower is big and walk in - so perfect for my needs.
Location is great - its right in the middle of town - so great if you want to walk uptown
Breakfast was chaotic and as a solo traveller difficult to get a table and breakfast - as it was i had placed some cereal thinking that would show someone was using the table but some young girls just pushed them to one side .. of course that isnt the fault of the hotel
overall good value for money - and if parking isnt an issue - then this would be perfect

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, August 19, 2014
Thanks for your review SDDarwin

Parking is indeed very limited at the hotel but we are lucky to have a large multi-storey facility just 100 yards up the road. As you may have noticed, our 2 accessible parking spaces are kept locked and only available on request. There are occasions from time to time when guests genuinely need them but do not posess a blue badge and we happily make exceptions for this. It is also quite common for departing guests to fail to re-lock them when leaving and this can sometimes lead to able-bodied guests taking the space. Unfortunately we do not have the manpower to constantly monitor the car park.

Rest assured, we make every effort to ensure that those who really need the spaces are the only ones permitted access.

Kind regards

Martin Thow
Operations Manager
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435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed August 12, 2014

Considering the price of hotels in Aberdeen this is a decent basic hotel. Its clean the staff are nice enough and its one of the cheaper places to book. I recommend booking in advance as hotel rooms book up fast if alot of oil workers stranded are in town due to bad flying conditions.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 10, 2014

Holiday Inn Express, Aberdeen is nicely located close to the centre of Aberdeen. The lobby and reception are staffed by well turned out courteous staff but ultimately the hotel feels like what it is - budget. The rooms are clean (though the carpet in mine had seen better days) with no frills, only complaint being the wafer thin walls meaning the traffic in the corridor and toilet habits of adjacent rooms are a bit too audible.
Bar area is functional rather than welcoming and same goes for breakfast area and parking is very limited
If you wanted something a bit special, then this isn't where you want to be but for a bed in a convenient location and polite, efficient service then it ticks all the boxes.

Room Tip: Arrive early to get a parking space and don't take the car out unless you really need to or you...
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, August 19, 2014
Thanks for your comments pjmoorhouse

I'm glad we met your needs and that you liked the central location. We are hopeful that a full refurbishment will be taking place soon and I am sure this will address your concerns with regard to the decor.

Hopefully once this is complete you will have the chance to come again and experience the difference.

Kind regards

Martin Thow
Operations Manager
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Kendal, United Kingdom
Top Contributor
188 reviews 188 reviews
73 hotel reviews
Reviews in 76 cities Reviews in 76 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed August 8, 2014

This Holiday Inn Express is of a very high standard. The rooms are clean and very well appointed, with a great internet connection.

There was a lamp not working in may room and the staff ensured it was fixed by my second night (which shows me that the service is really good and works).

My only reason for a 4/5 is that the breakfast is somewhat weak for this type of hotel. Porridge would be a welcome addition.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, August 19, 2014
Thanks for a great review StephenCKendal

It's really good to see that you rated us so highly and that the small maintenance issue in your room was fixed so promptly.

I appreciate your concerns regarding breakfast and will ensure that this feedback is passed to the brand team who specify what the buffet contains.

Kind regards

Martin Thow
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Top Contributor
74 reviews 74 reviews
54 hotel reviews
Reviews in 51 cities Reviews in 51 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed August 6, 2014

I have stayed here before.

This was a business trip for two people in two rooms.

Reservation exactly as shown on confirmation. PLenty of information about parking and breakfast on check in.

Rooms are not air conditioned and windows do not open fully - shame as it was nice weather and would have been great to have the fresh air in.

I struggled with wifi and phone signal - but receptionist was super proactive - turned up at my room with a big long list of rooms to try - only too happy to help. We found a room - and she even ran down to get me a new key. This kind of care is much appreciated.

Bed great, bathroom great - was in a disabled room (as I had moved) great walk in shower, tv worked well, tea/coffee etc in room. Enough storage.

Breakfast - sausage and eggs, plus some cheese, yoghurts, not a great selection - no brown rolls, only one kind of fruit in fruit salad, but I was happy enough. If you need a big hearty start to the day - this is the not the place.

The hotel is a in good location - just off union street. Shops and places to eat nearby. Small car park at hotel - free of charge - we got in there on day 2 of 4 - and they allowed us to stay on a few extra hours after we checked out - very nice of them.

Would I stay here again - yes - I have stayed here before and am glad it is as comfortable and friendly as I remember.

Room Tip: 201 - great disabled room.
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, August 19, 2014
Many thanks for your review Rugbyw11

Apologies for the issue you found with the WiFi signal, we have now had our IT supplier check and rectify this for the room you were first allocated.

The breakfast is indeed a limited selection and as a brand, we are constantly reviewing this so thank you for your feedback. Please note however that we don't actually offer a fruit salad - the dish that you mentioned was the grapefruit segments.

We're delighted that you will consider us again in the future and hope that it is not too long before we see you back again.

Kind regards

Martin Thow
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armadale, United Kingdom
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 4, 2014

Stayed here as part of a hen weekend, the staff were fantastic, they were friendly and helpful.

The rooms were clean and serviced each day and there were tea and coffee making facilities in the rooms.

The location was ideal, just a short walk from all the shops, pubs and clubs.

Breakfast was included it didn't have a huge selection but most people would find something to eat.

I would definitely come back, it was very reasonably priced.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, August 19, 2014
Many thanks for your comments C10mmy

We're delighted you had a good stay at the hotel and appreciated the efforts of the staff.

Look forward to seeing you back again soon.

Kind regards

Martin Thow
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 31, 2014

My husband and I like to stay in small B&Bs and guest houses when traveling, but sometimes one wants the predictability and efficiency of a chain hotel. We stayed here only one night before leaving the country. The hotel met all our expectations. The room and bath were very efficiently laid out, the bed was super-comfortable and the wifi was free. The staff were helpful in checking our bags when we arrived early and the room was not ready; they also ordered taxis for us and gave us directions to sights. The breakfast area was large and comfortable and the food was fine. We were able to walk to most of the tourists sights from the hotel. We did not have a car, so parking was not an issue. We would definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review, August 1, 2014
Many thanks for taking the time to leave a review NewYorkCityJoan

It's great to see that the hotel lived-up to your expectations and that you found the staff welcoming and helpful.

Hope to see you back again soon.

Kind regards

Martin Thow
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Aberdeen City Centre

Address: Chapel Street, Aberdeen AB10 1SQ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#15 Family Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Aberdeen City Centre 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Holiday Inn Express Aberdeen City Centre Hotel is situated in the West End of Aberdeen City Centre within easy walking distance of all the City Centre attractions. The hotel is only a stone's throw from Union Street and is ideally situated for your business or leisure stay. Holiday Inn Express is the common sense choice for the value-conscious traveller. All of our bedrooms boast a power shower, direct dial telephone and satellite TV channels. There's a bar in the hotel and many restaurants and pubs close by including the stylish new Albyn Restaurant & Bar just 5 minutes away. The Holiday Inn Express Aberdeen City Centre Hotel is the perfect base to explore Royal Deeside, The Whisky Trail, the many Castles or some of the North East's Championship Golf Courses. If you are travelling to Aberdeen on business, the Holiday Inn Express Hotel is located close to many large companies such as Shell, Exxon Mobil and BP. At the Holiday Inn Express Aberdeen City Centre Hotel we also have 2 superb air-conditioned meeting rooms with natural daylight which can accommodate up to 40 delegates theatre style. ... more   less 
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Also Known As:
Holiday Inn Express Aberdeen City Centre Hotel Aberdeen
Express Aberdeen City Centre
Aberdeen Holiday Inn
Holiday Inn Express Aberdeen City Centre Scotland

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