My husband and I stayed here for a week in August as a base for part of a month's driving tour in the UK. Lovely property, very nice large rooms. We liked the dining experience so much we ate there every night which is extremely unusual for us. My husband has celiac and we were very happy with the gluten-free offerings for breakfast, tea and dinner. Nice to have a scone rather than the usual GF biscuits. We always carry tons of that stuff with us. Biscuits and fresh fruit in room every day and it was a nice enough room that you would be happy enough sitting at a table looking out the window and having an afternoon cup of tea. Plenty of parking, good location for exploring castles since you don't have to fight your way out of town. Bar has really outstanding cocktails, and before dinner we would have a cocktail in the drawing room and Iain the mait're d would go over the menu and let us know about any specials and go over what could be done gluten-free. One of the young fellows (sorry I didn't know his name) always knew us after the first day and would make sure we had a spot and that my husband had gluten-free tea things. Very good food every night. Stephen the wine steward was also very good. Another standout in the dining room was a young fellow named Craig who was very helpful and anticipated needs.Very good breakfast with cold buffet and then cooked to order. The ladies waiting at breakfast were most helpful. The hotel arranged for tee times for my husband and for fly-fishing equipment and fishing for both of us on a fantastic beat. I would definitely stay here again. Several areas for improvement. When we were arranging things before our trip, communication was spotty - we would send e-mails and then never hear back. For instance, I e-mailed that when my husband was playing golf one day I wanted to have some treatments at the spa and how could I book. I never heard back, and when we got there the time I wanted was booked up. Housekeeping was also a problem - room was very clean, but they sometimes came very late in the afternoon when we had come back from our day out and wanted to relax in our rooms. Other problem was not replacing toiletries and toilet paper. We came back from fishing soaked and I wanted a hot shower. We had been low on the shower gel the day before so I assumed they would leave more. No soap. I called the desk and told them my plight. I waited in my robe for a half hour and then called them back before they finally sent someone with soap so I could wash. The last night they took the empty toilet paper roll off and didn't replace it. This is far too good a hotel for these errors. One night Iain was off and it was very busy and we were at a table that was a bit exposed. After having the young waitstaff bump the back of my chair eight times (never with a "pardon me") I finally moved my chair to the other side of the table next to my husband. The bearded gentleman who seemed to be in charge never even asked why I moved or if he could help. Pretty much ruined my meal. Last suggestion is that there is not much place to sit in a common area if you want to read, but not in your room. The drawing room is too busy at virtually any time, even the morning when ladies come in to coffee, and the lobby is too hectic. They really need a library or quiet spot to relax. All suggestions/complaints given, we still loved the Marcliffe and would stay again and recommend it to our friends.
- Official Description (provided by the hotel):
- Opened by Mikhail Gorbachev in 1993, this is one of the cities more exclusive hotels.I am delighted to inform our valued clients that we have now upgraded all our TV's to slimline models with plenty satellite channels.Thank you all for your patience.J Stewart SpenceOwner ... more less
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- Also Known As:
- The Marcliffe At Pitfodels Hotel Aberdeen
- Marcliffe At Pitfodels Aberdeen
- Marcliffe At Pitfodels Hotel Aberdeen
- The Marcliffe At Pitfodels Aberdeen, Scotland