I can only comment on our restaurant and bar experience this evening. While we had high hopes and expectations we were let down. We entered the bar at approximately 6:30 pm to a buzzy atmosphere but it quickly became evident the bar staff was a bit overwhelmed and confused. I asked if it would be OK to take recently vacated table. The waiter it was no problem and he would be back to clean the table as it was wet and sticky. The server took the drink glasses but never returned to clean the table.
We had a 7:00 pm reservation in the restaurant and when we arrived our reservation could not be found. The hostess managed this very well and we were quickly seated. The staff attempted to be very conscientious but things did not jell. While everyone looks busy, the attention to detail is lacking. Once our order was placed, the bread server presented our bread options it was several minutes later that it was realised we had not been served butter. The bread options are limited and the olive focaccia lacked flavor.
The white wine we ordered required further chilling before drinking. Once chilled it was very good.
Our starters of oysters and scallops were prepared very well and the flavour was exceptional. On to our mains of halibut and cod. The halibut was prepared and presented beautifully. The taste and spicing were very nice. The cod while prepared very well lacked seasoning. The accompanying ox cheek was wonderfully prepared and seasoned. The fritter of monk fish check was not prepared well and was ‘rubbery’.
The presentation on silver platter and white gloves is over the top. The seating area near the wine cellar is stark and not welcoming or warm in its design and layout.
The bright lights in both the bar and the restaurant does not make it welcoming or comfortable for a quiet evening out.
I know this is the first week the restaurant has been opened, I would have expected an experienced hotelier such as the Chester would have been able to present itself in a much better presentation.
While I wish the Chester success, the opinions on TripAdvisor will have to be outstanding before I would make a return visit. As a local, I had hoped for more and look forward to improved performance in the future.
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- Also Known As:
- Simpsons Aberdeen
- The Chester Hotel Aberdeen, Scotland