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“perfect service” 5 of 5 stars
Review of Skene House Whitehall

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Skene House Whitehall
4.0 of 5 Hotel   |   2 Whitehall Place, Aberdeen AB25 2NX, Scotland   |  
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Hotel amenities
Ranked #1 of 63 Hotels in Aberdeen
Certificate of Excellence 2014
Gent, Oost-Vlaanderen, Belgium
Top Contributor
121 reviews 121 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
63 helpful votes 63 helpful votes
“perfect service”
5 of 5 stars Reviewed July 30, 2012

Skene House is a very welcoming alternative to an "ordinary" hotel.
The suites are furnished with style and good taste, have all modern comfort.
Very clean and well equiped.
Breakfast is something you do not have to worry about if you do not want to.
Excellent and friendly service.

Room Tip: No elevator.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2whitehall, Manager at Skene House Whitehall, responded to this review, August 19, 2012
Thank you for taking the time to review Skene House Whitehall, following your recent stay. Serviced Accommodation is a much better option than Hotel Accommodation, you really have the best of both worlds. Space to relax with all the facilities of a hotel.

Hopefully for your next visit to Aberdeen you will be able to stay a little bit longer and we very much look forward to welcoming you back.

Kind Regards

Karen Barbour, Manager
Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Edinburgh, United Kingdom
Top Contributor
178 reviews 178 reviews
83 hotel reviews
Reviews in 88 cities Reviews in 88 cities
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed July 30, 2012

I had a few problems on my stay but can see why so many people give Whitehall top marks. For me I need my wifi morning and night. For three days I had to speak with reception and complain there was no wifi eventually downloading my own wifi testing tool to convince them to call someone in to fix it. On the last night they offered to change my room but that wasn't really convenient as we were leaving the next morning. The other disappointment was the pool at the gym was closed. We had planned to use the pool on a couple of days. It rained the whole time we stayed and the lack of wifi and pool plus the fact a lot of Aberdeen seems to close on a Sunday gave us limited entertainment options. I was disappointed that there was no bath and only a shower room. I missed this fact when booking.

On the plus side there were very many things and I would stay here again. We were treated to a free drink on arrival, there is an honour bar where guests are trusted to list the drinks they have from the bar (amazing), the rooms are spacious, the value amazing, the beds kingsize and comfy, the kitchen and cleaning spotless, the staff very attentive and my wife said the room had the best hairdryer in 20 years of staying in hotels. The continental breakfast is excellent and the Scottish one superb although I felt a bit pricey in addition to the price already paid for breakfast. (£7.50)

The Queen Vic pub 5 mins is turn left out reception and if going into town go straight ahead from reception to find the shortest, most interesting route.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2whitehall, Manager at Skene House Whitehall, responded to this review, August 19, 2012
Thank you very much for taking the time to post a review following your recent stay with us at Skene House Whitehall. I am extremely sorry that the wifi problems you experienced were not dealt with promptly. We pride ourselves in providing excellent customer service, so this is very disappointing to read. It is also very unfortunate that the swimming pool at our partner gym was closed, this was due to essential maintenance and therefore out with our control.

I have made a note on your profile, for any future stays to allocate a suite with a bath and shower, if possible. We have many suite types some with full bathrooms and some with shower rooms.

We have an excellent Housekeeping team and all the staff, take real pride in their work. I am delighted that that our staff looked after you in the way that Skene House is reputed for.

I hope we have the opportunity of welcoming you back soon.

Kind Regards

Karen Barbour - Manager
Skene House Whitehall
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Leamington Spa, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 30, 2012

Skene House was a great find. We had a studio suite, which was clean and light with a small kitchenette area. The hotel had free wi-fi with proper milk in the fridge and plenty of tea bags. The staff were polite and helpful and the inclusive continental breakfast was fine.
We would stay here again without hesitation.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2whitehall, Manager at Skene House Whitehall, responded to this review, August 19, 2012
Thank you very much for your kind comments. We are always grateful to hear directly from our guests, about how much they've enjoyed their stay with us. The team at Skene House Whitehall are very proud of our No 1 status on Trip Advisor and keen to maintain our position at the top, they will be delighted to read your review.

We look forward to welcoming you back on your next trip to Aberdeen, don’t leave it too long….

Kind Regards

Karen Barbour - Manager
Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, North Carolina
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 23, 2012

We booked at Skene House because of TA recommendations, and we certainly weren't disappointed. The staff were all courteous, professional and knowledgable about Abedeen; the hotel offered many amenities, including a welcoming "wee dram" from the bar. Our suite, which was upgraded gratis, was spacious and well-appointed (if a little bleak - try a few prints on the walls?). The bed was comfy and the bath was bright and clean, with lots of towels.
Reception helped us choose a fine restaurant (Howie's - not to be missed!) within walking distance. Ala in all, a fine experience

Room Tip: Be polite when arriving, and ask for a good room.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2whitehall, Manager at Skene House Whitehall, responded to this review, August 19, 2012
Thank you for choosing to stay at Skene House Whitehall and for taking the time to post a review. It is lovely to read that you had a great stay.

We have an exceptional team of staff who genuinely enjoy making our guests stay as comfortable and enjoyable as possible.

I am sure you will agree a staying in a suite is much more comfortable than staying in a hotel room. I am pleased that you enjoyed your stay and that we were able to upgrade your suite.

I hope you will choose to stay with again for your next trip to Scotland.

Kind Regards

Karen Barbour
Manager – Skene House Whitehall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oban, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2012

Really nice hotel, refreshing to meet staff that really seemed to like their job. Rooms were spotless, kitchen well appointed. Even found fresh milk in frig.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2whitehall, Manager at Skene House Whitehall, responded to this review, August 19, 2012
Thank you very much for taking the time to post a review on Trip Advisor, following your recent stay at Skene House Whitehall. I am delighted that you enjoyed your stay and that our staff looked after you in the way that Skene House is reputed for.

We look forward to welcoming you back on your next trip to Aberdeen.

Kind Regards

Karen Barbour
Manager – Skene House Whitehall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 21, 2012 via mobile

Stayed here few nights and loved this hotel. Lovely staff, beautiful rooms,great service and lovely atmosphere. Highly recommended!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 17, 2012

Stayed a long weekend in one of the serviced apartments at Skene House Whitehall. Very helpful staff, good service allover (except for 1 day in the breakfast room, where breakfast took 30 minutes). Spacious apartment w. nice kitchen. One other little minus - boiler in shower ran out of hot water very quickly. But would definately come back.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2whitehall, Manager at Skene House Whitehall, responded to this review, August 19, 2012
Thank you very much for making the effort and taking the time to post a review following your recent stay with us at Skene House Whitehall.

I am sorry that you encountered a delay with your cooked breakfast. All our cooked breakfasts are freshly prepared to order, which can sometimes lead to delays on exceptionally busy mornings.

I am glad that this did not impact too much on the enjoyment of your long weekend with us and we very much look forward to welcoming you back.

Kind Regards

Karen Barbour, Manager
Skene House Whitehall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Skene House Whitehall

Address: 2 Whitehall Place, Aberdeen AB25 2NX, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Aberdeen
#1 Luxury Hotel in Aberdeen
#1 Business Hotel in Aberdeen
#1 Family Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Skene House Whitehall 4*
Number of rooms: 49
Official Description (provided by the hotel):
Skene House Whitehall is situated in a quiet residential part of Aberdeen, yet only 5 minutes walk from the city centre, with its own private garden exclusively for guest’ use. The gardens lend a more residential feel to Skene House Whitehall and make this the perfect place for longer-stays or family trips with younger children.Skene House Whitehall’s interiors are easily the most eclectic of the Skene House collection. From the dramatic grandeur of the reception and Grosvenor Lounge which features an honour bar to the cheerily floral breakfast room. Whitehall has HotelSuites ranging from modern penthouse studios to more traditional townhouse apartment living and a selection of family suites.Free on-site parking, free wifi, breakfast restaurant, honour bar (complimentary drink on day of arrival) and guest lounge with complimentary tea, coffee and daily newspapersBreakfast included in price is a deluxe continental breakfast buffet, with cooked to order menu available at a supplement. ... more   less 
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Also Known As:
Skene Hotel Aberdeen
Skene House Whitehall Aberdeen, Scotland

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