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“Overpriced” 3 of 5 stars
Review of Hilton Aberdeen Treetops Hotel

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Hilton Aberdeen Treetops Hotel
4.0 of 5 Hotel   |   161 Springfield Road, Aberdeen AB15 7AQ, Scotland   |  
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Breakfast for Two
Ranked #48 of 63 Hotels in Aberdeen
Brimscombe
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
“Overpriced”
3 of 5 stars Reviewed January 29, 2014

This is an average hotel charging top prices....rooms are OK but small, it takes an age to get meals in the bar (sandwich takes 1/2 hour), no decent beer,. Shower weedy, bathroom tiny etc etc.
Gym is OK but often crowded.
In summary it would be OK if you were paying £70 per night not £200.
I'm sure there are many better options in Aberdeen.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 31, 2014
Thank you for taking the time to share your feedback following your recent stay at the Hilton Aberdeen Treetops Hotel.

I am disappointed to read that your recent stay did not meet your expectations.

With regards to the price of your room, Aberdeen is extremely busy and our prices are competitive within the market we operate and other hotels of similar standard in the area. Some fantastic deals can be found by booking in advance, at quieter periods or by choosing a restricted rate like one of our advanced purchase rates which are fully pre-paid at the time of booking however are discounted from the flexible rate.

Thank you for your review and I hope you will consider the Treetops in the future.

Kind regards,
Mike Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Epsom, United Kingdom
1 review
2 of 5 stars Reviewed January 28, 2014

Room was tired, TV ancient, takes ages to switch channel, and no room safe, internet £10/nt - way behind modern hotel standards. Two hours to get dinner in the restaurant - 15 tables seated and never more than 3 or 4 eating at any one time - painful!

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 29, 2014
Thank you for taking the time to share your feedback following your recent stay at the Hilton Aberdeen Treetops Hotel.

I am sorry to hear that your visit did not live up to your expectations. The description you have given of your experience in the restaurant is certainly not reflective of the usual service we offer here so be assured that your comments will be discussed with the relevant team members.

I am pleased to advise that we will soon be offering complimentary Wi-fi access for all of our guests for general web browsing and we are continuing to invest into our property in 2014 to ensure that we are offering the best choice for our guests.

Thank you for your review and I hope you will consider the Treetops in the future.

Kind regards,
Mike Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
2 of 5 stars Reviewed January 27, 2014

This hotel is trading on the Hilton name. It does not provide a Hilton experience. Basic ammenities are charged and the restaurant/room service can't get orders right. If your going to Aberdeen, don't stay here

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 28, 2014
Thank you for taking the time to share your feedback following your recent stay at the Hilton Aberdeen Treetops Hotel.

It's disappointing to read your comments as we are dedicated to customer satisfaction. Please accept our apologies that your stay did not meet your expectations and be assured that we are investigating the points you have raised with the management team at the hotel.

Thank you for your review and I hope you will consider the Treetops in the future.

Kind regards,
Mike Marshall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2014

What a lovely hotel and we received quality and friendly service throughout our short stay (2 nights). The DBB deal we booked was excellent value for money and the food in the restaurant was superb. A great choice of breakfast dishes all very fresh and inviting whilst the evening meals were mouth-watering and again a very good range to choose from.
We really enjoyed our short break and given we had our 3 dogs with us the room we were allocated was ideal.
We will be more than happy to enjoy a return visit to the Tree Tops and plan to stay longer next time in order to take better advantage of the excellent facilities.

Room Tip: Just ensure you can open a window as the rooms are very well heated.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 24, 2014
Thank you for taking the time to share your feedback following your recent stay at the Hilton Aberdeen Treetops Hotel.

i am delighted to read that you enjoyed your recent stay with us. I will certainly make sure I pass on your comments with regards to the service and food with all of the staff here at the hotel.

Thank you again for your review and we hope to welcome you back to the Treetops in the near future for a longer break where you can take advantage of all of our facilities.

Kind regards,
Mike Marshall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
109 reviews 109 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed January 18, 2014

As a member of the Living well leisure club, I was encouraged some time ago to learn that the changing rooms in the Hotels club were to be completely renovated - long overdue. The changing rooms were duly renovated using the old lockers from the now closed Dundee hotel club.

Unfortunately they do not have a regular cleaning regime for the male changing rooms and the changing rooms are absolutely filthy. The floors are dirty with wet towels strewn across the floor. This is not an isolated incident. Same plastic rapers and debris remained on the floor for three days running last week! The shower room needs a good deep clean around the base. I appreciate that the changing room is busy, but this requires increased attention from the staff - something they claim they do not have when I pointed out the state of the place. Surrounding Pool area is slightly better, but watch out when using the pool as you could get gravel rash from the sand at the bottom! Apparently due to failing filters.

Room Tip: Don't be tempted to select this hotel because of its leisure facilities.
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  • Stayed January 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 24, 2014
Thank you for your review. I am disappointed to read your comments concerning the cleanliness of our health club facilities, as I can assure you that we have a strict and regular cleaning schedule throughout the day. At times during the peak periods a number of used towels are left on the floor however the leisure staff do make a concerted effort to have these removed as quickly as possible.

Presently we are experiencing problems with our pool filtration system which has caused a small amount of the filter sand to enter the main pool, I assure you the amounts of sand that has entered the pool will not cause harm to any of our members and guests.

Thank you for your review and assuring you of our best attention at all times.

Regards,
Mike Marshall
General Manager
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Falkirk, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 12, 2014

Stayed at this hotel for two nights. Rooms are a bit tired and small. £14.99 for wi-fi in this day and age a bit of a rip off. Breakfast was good. When we arrived at 5pm there was a dirty tray lying in an upstairs corridor when we went to bed at 2pm it was still there.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 17, 2014
Thank you for taking the time to share your feedback following your recent stay at the Hilton Aberdeen Treetops Hotel.

I am pleased to advise that we have reveiwed our Internet provision and are now offering complimentary Wi-Fi for general web browsing to all of our guests.

The team at the hotel perform regular checks of the corridors in order to collect room service trays so I apologise that they missed one on this occassion.

Thank you for your review and I hope you will consider returning to the Treetops in the future.

Kind regards,
Mike Marshall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 8, 2014

Having stayed in various Hilton's worldwide, I was surprised how poor this was. The reception staff were very good, but the room was tired and the view was of a very dirty back yard.

What was more of a surpise was the fact the room was a 'Upgrade' deluxe double, that was offered at additional cost on checkin!

The room was in need of an update, however it would have been better, if only it had been cleaned, my wife found black hairs in the bath and sink, and I found an empty Dairy Milk box on top of the wardrobe.

Upon checkout, the recpetion team member did not seem surprised that we were very unhappy with the quality of the room, and removed the upgrade from the bill.

To be honest, I wish I had paid the extra £25 and stayed at the Malmaison, not only a better location, but a far superior hotel in every way.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Hilton Aberdeen Treetops Hotel, responded to this review, January 13, 2014
Thank you for taking the time to share your feedback following your recent stay at the Hilton Aberdeen Treetops Hotel.

Please accept my apologies for the inconvenience caused with regards to cleanliness in your room. I have raised your comments with our Housekeeping personnel for further action and team training. As one of our most valued guests I understand this is certainly not the standard you have come to expect from the Hilton Brand and apologise for you having to experience this.

I hope the removal of your supplement cost demonstrated our dedication to customer satisfaction.

Thank you again for your review and for bringing this to my attention.

Kind regards,

Mike Marshall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Aberdeen Treetops Hotel

Address: 161 Springfield Road, Aberdeen AB15 7AQ, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Aberdeen
#20 Luxury Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Aberdeen Treetops Hotel 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Treetops Hotel Aberdeen
Hilton Hotel Aberdeen
Hilton International Aberdeen
Aberdeen Hilton
Hilton Aberdeen Treetops Hotel Scotland

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