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“Short walk from rail station, typical city center business hotel” 4 of 5 stars
Review of Thistle Aberdeen City Centre, The Caledonian

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Thistle Aberdeen City Centre, The Caledonian
4.0 of 5 Hotel   |   10-14 Union Terrace, Aberdeen AB10 1WE , Scotland   |  
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Ranked #18 of 62 Hotels in Aberdeen
Atlanta, GA, USA
Top Contributor
247 reviews 247 reviews
52 hotel reviews
Reviews in 63 cities Reviews in 63 cities
173 helpful votes 173 helpful votes
“Short walk from rail station, typical city center business hotel”
4 of 5 stars Reviewed July 8, 2014

The hotel is well located in the city center and a short walk from the rail station. The property is a typical business hotel with adequate rooms. The staff was very helpful and professional. If you need a location in the city center, this hotel will work just fine.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, July 9, 2014
Dear Jan_from_Atlanta,

Thank you for reviewing your recent stay.

I am glad you found the hotel to be convenient for your needs, being in the very centre of the city it is one of our main advantages. I was happy to read that our excellent team of staff looked after you too.

Kind Regards

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Elgin, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2014

stayed at hotel on Fri 27th June 2014,first class experience staff were excellant most helpful, breakfast very good and room was lovely, very happy and will definately be staying again next time we come through to aberdeen.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, July 8, 2014
Dear diane m,

Thank you for reviewing your recent stay with us. It is fantastic to see you rated us 5 out of 5 for all aspects of your stay.

I am particlaurly happy you mentioned the staff, they are at the heart of everything we do and are a real asset to us.

We hope to see you again next time you are in Aberdeen.

Kind Regards

Colin Gunn
Operations Manager
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Shetland Islands, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

Excellent access to union street, near union square, free wifi is always a bonus, i order room service most nights and it was delivered quickly food was very good as was the portions. Room was spotless all the staff were very friendly would definatley stay again :)

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, July 8, 2014
Dear Colin5524,

Thank you for your recent 5 star review on your visit.

It was a pleasure to read that everything was to your satisfaction, your room spotless and the food tasty and plentiful. Its great that you took advantage of our free fibreoptic broad band too.

We hope to welcome you back again soon.

Kind Regards

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 28, 2014

Booked a table in the cafe bar for Saturday lunch with friends. Had problems when booking as receptionist said they were very busy. As it turns out there were only 3 tables booked. And, if they know in advance they are busy, they can rota on extra staff. So, I really didn't understand the issue. Was pleasantly surprised to find they have carpeted the cafe bar. Have been an occassional diner/drinker here for several years, and always found the wooden floor caused any noise to echo round, and it had no atmosphere. Just putting down the carpet has made a big difference (although I'm not sure how easy it is to keep clean). On arrival, drinks delivered swiftly, and food order taken. No issues with starters. When the main courses arrived, there was an issue with one of the dishes. We had asked for a classic burger with 'NO' salad and cheese as an 'EXTRA' topping. When it arrived, the burger was on the plate, with NOTHING. It was sent back and promply returned in a bun, but without cheese. When we queried this with the waiter, he said that the chef refused to put cheese on it as there is NO cheese on a classic burger. We pointed out that we had requested it from the list of optional extra toppings listed on the menu. By this time, our food was going cold. One of our party went and found ketchup and mayo as this was not offered. Neither were we offered any more drinks. Once we had finnished the meal, our table was cleared. We were not asked if we wished coffees or deserts, or another round of drinks. After around 10 mins the duty manager appeared. He had obviously been given a brief outline of what had happened. We would have been happy with a genuine apology, and perhaps some coffees. However, the duty mamager waived our entire food bill for ALL the food, and only charged us for the drinks. We had a tastecard, so the foodbill would have been half the normal rate anyway. So this gesture was totally unexpected, and made us feel a little guilty as 3 of the meals had been fine. However, he pointed out that the 3 diners with good food, would have enjoyed it more if the 4th diner had been happy. Occassionaly problems arise, but it is how the venue deal with them that will dictate whether the customer is happy and will come back. We will be back.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, June 30, 2014
Dear MrsS304,

Thank you for taking the time to review your recent visit to us.

The Bistro area is certainly a marked impovement on days gone by and I'm glad you too found the changes to be favourable ones.

I am sorry you experienced some issues with your order when dining. I have spoken with the team and this was a genuine misunderstanding.

I was very pleased to read that you accept that mistakes happen and it is how a team resolves the situation that is of highest importance. I am glad that because of the manager on duties actions that you will be back to dine once more.

Kind Regards

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds UK
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2014

We booked this as somewhere reasonably priced and central to stay over when visiting relatives.
We were pleasantly surprised on arrival, the accommodation was better than expected and the customer service was excellent. The rooms were a good size and very comfortable. We didn't eat there as we already had plans so cannot comment on the food. We will be travelling to Aberdeen in the future and will likely stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, June 26, 2014
Dear gaylie,

Thank you so much for your 5 star review.

Its great to hear that the hotel exceeded your expectations and you gave us 5 out of 5 for every aspect of your stay.

I hope you do indeed choose us again on your next visit.

Kind Regards

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turriff, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 23, 2014

As part of my Birthday Celebrations I booked an Afternoon Tea Party for my friends. From the initial contact in early March through to the actual event on Saturday 21 June, I cannot fault the arrangements made. The "team" were wonderful and nothing was too much trouble. I had booked for 11 which meant we had to book a separate room and The Diamond Suite was just perfect. We had the room to ourselves from 2-4pm and because no-one else had booked this room after us, we were able to stay on longer which was just as well, as we over-ran!!! We had the "standard" tea, and I arranged for a pre-tea drink for everyone before we had our food which consisted of a good selection of sandwiches, scones and cakes - and was enjoyed very much by everyone. We had great service and I can thoroughly recommend this venue for an afternoon tea party. Many thanks to Chris Plant and his team for making this so special for me - oh yes, and Brian was a STAR!!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, June 26, 2014
Dear Dykeside,

Thanks for taking the time to review your recent event with us at the hotel.

Our afternoon teas are becoming ever more popular for special occassions such as birthdays, hen parties and even Christenings so its great to hear that Chris, Brian and the team met your needs from the first point of contact.

I have shared your feedback with Brian and Chris who are both delighted.

Kind Regards

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
59 reviews 59 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 23, 2014

I believe that a good portion of what separates a passable hotel and a great hotel are the people working there. While the Thistle Aberdeen is quite a nice hotel, the staff went out of their way for me with check-in and out, and did everything with extreme friendliness and courtesy. The only reason I wouldn't give this hotel a 5 is that it IS a bit loud and creaky, but not in any way that disturbed me too much- it's just the nature of the building, and I think it's as lovely as it can be. However, if you need extreme silence, stay in a modern-built hotel. However, you will be missing out on the charm of a wonderful hotel in a great location with the best staff you could ask for.

Room Tip: Ask for a room off of the street, maybe on a higher floor.
See more room tips
  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin G, Manager at Thistle Aberdeen City Centre, The Caledonian, responded to this review, June 26, 2014
Dear vanilarama,

Wow. What a fantastic review. Thank you so much on behalf of all the team at the hotel.

I am glad that you saw past the ocassional creek in a floor board and took the hotel for the charming 121 year old characterful building that it is, your review really did make for pleasant reading for us all.

The team are as you said what sets the competition apart and we are very lucky to have a great one working with us here.

Thank you once again and kind regards,

Colin Gunn
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Aberdeen City Centre, The Caledonian

Address: 10-14 Union Terrace, Aberdeen AB10 1WE , Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Aberdeen
#15 Romantic Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thistle Aberdeen City Centre, The Caledonian 4*
Number of rooms: 83
Official Description (provided by the hotel):
Located right in the centre of Aberdeen, close to the railway station, and handy for the airport and heliport, The Caledonian is an ideal venue for business meetings or simply exploring Aberdeen’s parks, gardens, museums, galleries and many other attractions. ... more   less 
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Also Known As:
The Caledonian, Aberdeen Hotel Aberdeen
The Hotel Aberdeen
Caledonian Thistle
Thistle Aberdeen City Centre, The Caledonian Scotland

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