This is the worst Hotel I have ever stayed in and anyone reading this review please don't step one foot inside this Hotel, Faulty Towers springs to mind with bells on.
The receptionist was very rude, although the bill had been already been paid she said she would need to take a credit card from us, or someone from my head office would need to fax a letter to her, you don't need that when you have just had a hard day at work.
The evening meal was supposed to be a carverie, mm well where do I start, the starter was a selection of salad cold pasta and pate, no toast or biscuits to go with the pate.
The main meal was a selection of pasta ( hot ) bowl of rice, burnt baked potatoes, French fries,
1 piece of chicken in a sauce, two bowls of gravy, a bowl of lemons oh and a plate of fishy things, totally disgusting is the only way to describe it.
The staff need some customer care training, no one seemed to really be bothered apart from the assistant I complained, she looked totally embarrassed,
Breakfast was no better, the tables were filthy from the night before, with ring stains on the table, dirty napkins, stale bread, and the fry up would make would make anyone sick.
The list goes on, while waiting in the foyer the guests were all complaint about how shocking the breakfast was, the receptionist out her head own with embarrassment.
I phoned Britannia's Head Office where the booking was made and I never really got anywhere, I was told to speak to the Manager which I did and all I got was oh I'm sorry, oh dear so sorry ,etc etc, please don't anyone stay at this Hotel.
My friend was up sick all night and she felt ill the following day, I didn't feel great myself, I'm sure it was down to poor food and hygiene in this Hotel
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- Also Known As:
- Britannia Hotel - Aberdeen Scotland