This is a nice hotel, in a great location for Aberdeen beach, across the road from, Codonas, Satrosphere and next to Transition Extreme ( all great places to take the kids). The hotel reception is pleasant and staff were helpful on check-in , bedrooms are spacious in the premier club.
Now for the negative! We ordered room service kids meals, chicken fillets and hot dog with fries they quoted a 20 minute delivery, which was great as we have a child with diabetes after 30 minutes we called again to be told it would be another 10 minutes, after 25 minutes we called again. Finally it was on it's way! So 1 hour later food arrived, now if they had told me it was going to take this long we would have walked the short distance to one of the restaurants at the
beach. We visited the swimming pool it was nice with a very helpful young man On duty.
We had the buffet breakfast, the restaurant/ staff really let this hotel down, very disorganised, jt wasn't particularly busy no one seems to know what they are doing, tables are left overflowing with dirty plates whilst empty tables being cleared, their time would have been better served looking after their customers. They ran out of eggs, which when replacements arrived could only be described as flat and rubbery...we asked for coffee which took about 15 mins to arrive, not the most relaxing start to our day. I would recommend for location but not eat there again.
Might be worth paying the extra to stay in Platinum rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback, I am pleased that overall you enjoyed your stay with us here at Doubletree by Hilton Aberdeen and I will be certain to share your comments regarding Restaurant and room service experience with my Restaurant Manager to address the training needs within the department / team, please accept my sincerely apologies for obvious inconvenience caused on this occasion.
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Thank you once again for sharing your experience and I look forward welcoming you back to Doubletree by Hilton Aberdeen
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.