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“Luxurious room, with nice touches” 4 of 5 stars
Review of Hilton Garden Inn Aberdeen City Centre

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Hilton Garden Inn Aberdeen City Centre
4.0 of 5 Hotel   |   31 St. Andrew Street, Aberdeen AB25 1JA, Scotland   |  
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Ranked #7 of 63 Hotels in Aberdeen
Certificate of Excellence 2014
Edinburgh, United Kingdom
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
68 helpful votes 68 helpful votes
“Luxurious room, with nice touches”
4 of 5 stars Reviewed December 13, 2013

I was booked into this hotel for one night by my company when working in Aberdeen, and I absolutely loved the room.

There had been some delay at check in, as they wanted a scan of my credit card for any extras, even though I told them there would be none, and they thought I still had the room to pay for, but it was already pre-paid through a booking agent. Not the best first impression.

However, on entering the room, the WOW factor kicked in and blotted that out. The room was beautifully lit, with spotlights, a standard lamp or two, and reading lamps.

The colour scheme was warm and inviting. Crisp white bedding, white inner curtains, and rich red curtains providing a cosy atmosphere. The settee with plump cushion was comfy to sink into after a day at work, much nicer than standard hotel chairs There was an internet cable provided on the desk. There was also a business centre which I used as I had not brought my laptop with me. Also, there was a cube clock radio, with MP3 player, another nice touch. The king size bed was so comfortable, I did not want to get up next day!

The spacious bathroom was lovely too with a separate bath and shower cubicle. The toiletries were displayed in a nice wooden display shelf. The shower itself - bliss. No worries about mixing taps like in most hotels where you have to figure out how to make the water come from shower head not the bath taps. It was easy to use and hands free, with nothing sticking out to bang into, due to the shower unit being totally contained inside roof space, (see photo). My boyfriend who is partially sighted would love this!!! The hairdyer was contained in a drawstring bag with word HAIRDRYER embroidered on it, a nice touch. This meant you could use it anywhere in bedroom, fully portable, unlike the ones usually hidden inside a drawer in other hotels.

The restaurant was Nick Nairn, and as such pricey. Cheapest main course £16. I did not eat there, it may be ok if you are on company expenses, or on a luxury break, but a bit out of price range for many. I did however have breakfast, which was a disappointment. Having served myself sausage, bacon, mushrooms I looked around for eggs, None. No fried eggs, no scrambed eggs. Then I saw a frying pan set up, with empty eggshells beside it, and new eggs in a bowl, but no staff to cook them!

I waited, and eventually a girl appeared from kitchen, she proceeded to fry an egg for me, then walked away and left it unattended. When it was almost ready, she re-appeared. Not good to keep a customer waiting for a breakfast item.

I did go back later, to make toast for myself, and noticed that some scrambled eggs were now available. I had read the in room brocure that they also had waffles and pancakes, I saw neither.

Despite the initial problems at check in, and the poor service at breakfast, the room itself was a delight, and I would definitely come back.

I was here on a business trip, but would like to come back for a weekend treat, and have even checked out weekend prices, they compare favourably with other hotels.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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834 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Macduff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 13, 2013

Perfect location with friendly attentive staff. Highly recommend visiting Thurston and his colleagues in the bar as very knowledgeable in cocktail making! On site parking which is handy when in the centre of any city. Would recommend.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed December 10, 2013

My wife and I shared a lovely night at the hotel. The accommodation was first class, well appointed and spotlessly clean. The restaurant food was excellent as was all of the staff we dealt with. The location is minutes away from the city centre so this is an ideal hotel for taking advantage of this.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Scott M,

Thank you for your feedback, I am absolutely delighted that you enjoyed your stay with us and glad to know that my team looked after you well. Thanks again and I look forward to welcoming you back.

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
88 reviews 88 reviews
58 hotel reviews
Reviews in 44 cities Reviews in 44 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed December 9, 2013

I was there for leisure and would say this hotel is better for business, but given the standard of hotels in Aberdeen I was happy with my choice. Rooms were clean, location was good. Interiors could have been better given it is a new hotel and would have expected more from the Hilton, but still good enough. Expansive breakfast - service at the front desk could be faster, seems like there may not be enough staff - stood 30 minutes waiting to check in. Overall would stay again - not for a romantic weekend, but if you are there for business or just for a bed whilst visiting friends and family like me, then it is perfect.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Ionise,

Thank you for your review. I am pleased to know that overall you enjoyed your stay. However, I am disappointed with some aspects highlighted by you which failed to meet your expectations. I have discussed your feedback regarding slow service at Front Desk with my Front Desk team and I can assure you that this has been addressed.
I look forward to welcoming you back to the hotel on your next trip to Aberdeen.

Yours sincerely
Nitin
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aberdeen, United Kingdom
1 review
2 of 5 stars Reviewed December 8, 2013

The rooms on the 5th floor is so noisy and staff refused to change room. I had no choice as it was 1 in the morning so I couldn't change hotels. I was shattered for my work tomorrow. The night staff were absolutely terrible with a bad attitude

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 9, 2013
Dear Kevin Y,

From the outset, I would like to apologies for the inconvenience caused to you. I have investigated this matter thoroughly and unfortunately, the hotel was completely full apart from one room that was supposed to be a late arrival. I understand that this room was offered to you after our night audit was run.
I can assure you that I will also investigate the attitude of the night staff that has been highlighted by you. This is the first time that I have received such feedback about my night team and I will address it as a matter of priority.

I hope this does not influence your decision of staying with us again. We look forward to welcoming you back.

Kind Regards
Nitin
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Shropshire, England
Top Contributor
267 reviews 267 reviews
147 hotel reviews
Reviews in 168 cities Reviews in 168 cities
195 helpful votes 195 helpful votes
5 of 5 stars Reviewed December 3, 2013

We frequently visit Aberdeen, but have not been for a while, when we realised there is now a Hilton Garden Inn we decided to go for it as they are always fabulous and reliable in the USA.
This one did not disappoint, it was great in every way. We had a superior room at the back of the Hotel which overlooked the courtyard and was very quiet. The room although not as spacious as those we have stayed in in the USA, was a good size, especially by UK standards, it was very clean & comfortable with every amenity you could wish for including a small fridge. We stayed for 3 nights over the weekend and although I believe this can be a very expensive hotel on week nights (as are most in Aberdeen) we got an excellent weekend B &B deal by booking in advance on the Hilton website. The breakfast was amazing with every hot and cold choice imaginable, the staff were all most helpful and friendly and it is a 5 minute walk to Union Street. The hotel does have a small car park which is on a first come first served basis, it cost £8 per 24hours, there are also other car parks close by. We will definitely be returning.

Room Tip: The rooms at the back of the hotel are probably quieter.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear stokersam,

Thank you so much for such a wonderful review. I really appreciate the time and effort that you have taken to describe the facilities of our lovely hotel.

I'm really glad to hear that you enjoyed your stay with us. We always strive to put guests first and provide a warm and engaging service to all our guests.

Thank you for your kind comments regarding our staff and for the recommendation, we look forward to welcoming you back very soon.

Yours sincerely
Nitin
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Pau, France
1 review
4 of 5 stars Reviewed December 2, 2013

a very nice hotel for a business trip but too expensive for a personal trip. located in the center of aberdeen. newly constructed building. as it is only worth for a business trip i do not thing a bath tube is necessary in the bathroom. the room amenities are sufficient and i am sure we can ask some more if it is really necessary, suchas shaving kits etc. the hotel is well situated, close to the busy union street. the reception staffs are effective and friendly on treating the customers.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, December 12, 2013
Dear Laufer S,

Thanks a lot for sharing your experience with fellow travellers. I am delighted to know that you enjoyed your stay with us and found the staff to be very friendly and helpful.
We all look forward to having you back with us.
Yours sincerely
Nitin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Aberdeen City Centre

Address: 31 St. Andrew Street, Aberdeen AB25 1JA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Aberdeen
#3 Romantic Hotel in Aberdeen
#5 Family Hotel in Aberdeen
#6 Luxury Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Aberdeen City Centre 4*
Number of rooms: 100
Official Description (provided by the hotel):
Conviniently located modern hotel with great service. Hotel has won several award for its impeccable service and modern decor. Recent addition to the hotels dining scene is Native by Celebrity Chef Nick Nairn. Native by Nick Nairn celebrates the best of land and sea with finest steaks, seafood and wines. ... more   less 
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Also Known As:
Hilton Garden Inn Aberdeen City Centre Hotel Aberdeen
Hilton Garden Inn Aberdeen City Centre Scotland

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