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“Reliably excellent.” 5 of 5 stars
Review of Hilton Garden Inn Aberdeen City Centre

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Hilton Garden Inn Aberdeen City Centre
4.0 of 5 Hotel   |   31 St. Andrew Street, Aberdeen AB25 1JA, Scotland   |  
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Ranked #3 of 62 hotels in Aberdeen
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Reliably excellent.”
5 of 5 stars Reviewed May 18, 2013 via mobile

This hotel will never win plaudits as s boutique hotel, I've stayed here 3 times and the rooms were identical. However for a three star price of £64 per night I got 4/5 star quality accommodation and service. The hotel is spotless throughout, the rooms are large and very comfortable, the room service menu and breakfast are excellent. The little all night shop in the lobby caters for all emergencies and without price mark ups. Wi-Fi and the small but well equipped business centre simply work, no fuss, no hiccups. And last but not least staff are unfailingly polite and efficient.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 28, 2013
Dear Caitlin 1959,

Thank you for your feedback, I am absolutely delighted that you had enjoyed your stay with us and glad to know that my staff have looked after you well. I willl certainly pass on your comments to them. Thanks again and I look forward to welcoming you back

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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635 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2013

We stayed for three nights. Our queen room was clean, comfortable and quiet. The only down side was that it smelled a little musty at first.
When we arrived, we couldn't get the wifi working in our room. The duty manager came up to see if he could assist. Unfortunately we couldn't connect.
Headed downstairs for and the manager came by to offer us a free drink while we used the wifi downstairs. We were pretty tired so didn't take him up on it. later that night we discovered that we could get online in the bathroom, then had enough reception to move back to the bed.
The staff were all friendly and helpful - more so than I have found at any other hotel.
The parking was £16 a day, but was right under the hotel.
Also took advantage of the washing and drying machines, £2 each to use, which you could do a huge load in.
The gym which had enough equipment for a holiday workout, was across the hall from the laundry so you could keep fit while you waited!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 28, 2013
Dear Kattkattkatty,

Thank you very much for your comments. I have shared your comments with the entire team and we all are so glad that you enjoyed your stay with us.

We all look forward to welcoming you back at our lovely hotel.

Yours sincerely
Nitin
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Macungie, Pennsylvania, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 9, 2013

This was a nice place to stay for a night, although we had a heck of a time finding it. Our first room had no heat, and the staff quickly relocated us to another room. The rooms are small-ish by US standards, but were clean and comfortable. Bathroom was nicely appointed.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 28, 2013
Dear ElizabethM,

Thanks a lot for your feedback. I am delighted to know that you enjoyed your stay with us and found the staff to be very friendly and helpful.

I look forward to welcoming you back

Yours sincerely
Nitin
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Findhorn, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 8, 2013

Stayed here for a weekend catching up with an old friend. Hotel staff couldn't have been more helpful on all fronts really - sorting out parking in space beneath hotel, map for around the city, extra things like teabags for the room. The little things which make a big difference. Bedroom was very comfortable.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 16, 2013
Dear FrancesB,

Thanks a lot for sharing your experience with fellow travellers. I am delighted to know that you enjoyed your stay with us and found the staff to be very friendly and helpful.

I look forward to welcoming you back.

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romsey
Top Contributor
68 reviews 68 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed May 8, 2013

The Hilton is an excellent choice if you are visiting Aberdeen. The hotel is central and is an easy walk to most places of interest. The hotel itself is modern, very comfortable and clean. Our twin room on the first floor had plenty of space, and excellent flat-panel TV and space for working. The beds were a good size and gave a great night's sleep. The bathroom was a good size, with a bath and a spacious separate shower. The room had a/c, which we did not use during our stay. WiFi was included in the price of our stay and worked very well for our tablet & smartphone.
We had a bed & breakfast deal for £109 per night and the buffet breakfast was very good - excellent choice of hot and cold foods, including porridge and waffles. The staff were very friendly and always helpful and made you feel at home.
The hotel has an underground car park, although this is limited in size (about 20 spaces), so there is no guarantee that you will get a place, although we had no problem during our stay. The hotel is central, so getting to and from the hotel by car means dealing with the somewhat complex one-way system in Aberdeen - we worked out a route to and from the major roundabout on the north east of the city center.
The hotel is a short step to the John Lewis store, the Bon Accord & St Nicholas shopping mall and Union Street. The hotel is well placed for the Music Hall and for the restaurants in the Golden Square area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 16, 2013
Dear Inglenook,

Thank you for your feedback, I am absolutely delighted that you enjoyed your stay with us and glad to know that my staff have looked after you well, its always encouraging to hear and I’ll certainly pass on your comments to them.

Thanks again and I look forward to welcoming you back

Yours sincerely,
Nitin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erskine, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 7, 2013

Stayed here Saturday night with my wife on a last minute (Proseco Break ), and must say it was in an excellent position for Union Street and Bon Accord Shopping Centre. Hotel is modern and bright with good sized rooms and comfy beds. The staff were all very helpful and friendly and the food in the restaurant was surprisingly good for an "offer deal".
The hotel has a small car park attached but not big enough so you will probably be parked near in a multi story but only 2 or 3 minutes away. I would certainly recommend this hotel for a weekend break and especially the Proseco Break as very good value for money.

Room Tip: Rooms to the back overlook a small courtyard
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 16, 2013
Dear LPD_10,

Thanks a lot for your wonderful review. I am delighted to know that you enjoyed your stay and your meal at our restaurant. My team is very passionate about delivering great food and service. Your review put a big smile on their faces. Thanks once again for recognising and appreciating their hard work.

We look forward to welcoming you back

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, Scotland, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 7, 2013

My husband and I stay at this hotel at least once a month due to work commitments and we now regard this hotel as our home from home. We are always greeted with a smile at reception and because we've stayed so often many staff now remember us by our name!! The rooms are very spacious and clean. The bathrooms all have a bath and seperate shower and again all very clean and well appointed with Neutrogena toiletries. The only small thing I can maybe critisise on is the depth of the sink in the bathroom....although I do understand that it has modern fittings the sink is a bit too shallow for washing your face without making a mess all around it. Breakfast is always a pleasure at the Hilton Garden Inn (except for the coffee but I'll explain this in a bit) ....as with most hotels these days its a buffet affair although the chef is on hand to cook your eggs just as you like them and not only that but you can also make your own fresh american style pancakes to boot!!! We do have one small gripe with the coffee though and thats the strength of it (or lack of) ....we both love strong black coffee and unfortunately the coffee served from the urn is a bit like dirty dishwater to us....we have on occasion ordered coffees from the waiting staff but were a bit put out when we found on our bill that we had actually been charged seperately for them...especially since we are gold members of Hiltons HHonors loyalty scheme!!!! However, having said that its our choice to order stronger coffees and not everyone likes their coffee the same way so it must be hard for hotels to cater to everyones taste!!!

Room Tip: The Superior King Rooms are our preferred choice of room.....very spacious with a small sofa!!!
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinRamtri, General Manager at Hilton Garden Inn Aberdeen City Centre, responded to this review, May 16, 2013
Dear KatrinaK,

Thank you very much for your comments. I have shared your comments with the entire team and we all are so glad that you enjoyed your stay with us. It may sound strange but we try to run this hotel not like a hotel but like our home and therefore its nice to hear that you consider this as your second home.

We look forward to welcoming you back

Yours sincerely
Nitin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Aberdeen City Centre

Also Known As:
Hilton Garden Inn Aberdeen City Centre Hotel Aberdeen
Hilton Garden Inn Aberdeen City Centre Hotel
Hilton Garden Inn Aberdeen City Centre Scotland
Address: 31 St. Andrew Street, Aberdeen AB25 1JA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Aberdeen
#3 Luxury Hotel in Aberdeen
#5 Family Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Aberdeen City Centre 4*
Official Description (provided by the hotel):
Conviniently located modern hotel with great service. Hotel has won several award for its impeccable service and modern decor. Recent addition to the hotels dining scene is Native by Celebrity Chef Nick Nairn. Native by Nick Nairn celebrates the best of land and sea with finest steaks, seafood and wines. ... more   less 
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