Living close by, I have tried rock salt and snails on several occasions in the hope that problems were one offs. However, basic problems detract from what could be a really great cafe.
I appreciate that when serving fresh produce, things may run out, but would still expect the kitchen to be sufficiently stocked to have more than 3 lunch options available (out of more than a dozen). Despite this, on another occasion I was served salad which was far past it's best and very unappetising.
Cleanliness does not seem to be a priority. The preparation areas could do with a good scrub and simple things like regularly sweeping the floor (especially after toddlers have thrown food around) would make a vast improvement. Clearing the tables (especially downstairs) doesn't seem like too much to ask but apparently was to the waitress who informed us that they are only three staff on duty as though that should make it acceptable for us to eat our lunch in a mess of someone else's leftovers.
Agree with previous reviewers that the downstairs area is disappointing. It completely lacks atmosphere and feels as though you are eating in a store room rather than the cafe itself. The floor gives the appearance of being covered in food, a simple lick of paint would freshen this area up. Perhaps some music playing, pictures on the walls, etc would help..
The cafe is always busy, which I can't really understand, perhaps like me, people return in the hope of improvement as there are few alternatives nearby. Despite always being busy, it seems they try to get by with an absolute minimum number of staff on duty meaning that simple tasks like clearing tables aren't done routinely.
The cafe has the makings of being great, but I won't be returning for further disappointment unless improvements are made.
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