I am a female business traveller and have stayed in many hotels in and around Aberdeen.
This, most recent stay at the Dunavon, was my second time; it would not have been my first, second or third choice but most of the other hotels in the area that I prefer to stay in were fully booked.
My first stay (around June 2011) was ok but one minor dislike that I had at that time about the Dunavon on that stay was the lack of windows in any of the public areas e.g. dining room/bar. I was also, on that trip, allocated a room on the ground floor that had no windows and overall I felt rather claustrophobic. That was in the summer though and now it's winter and dark outside anyway, I decided that this was not likely to be an issue for my second visit.
This time, I was given a room on the first floor, it had a window. Yaay. What it also had was a remote control for the TV that did not work, though a call to reception quickly brought a lovely lady with replacement batteries – this did not fully solve the problem though - not her fault-, bedside lamps which gave off little or no light, a bathroom which bizarrely had no radiator or form of heating (the temperature in there was arctic ,being January), no shelf or anywhere on which to put toiletries and no towel rail. So toiletries and towels had to ‘live’ on the floor of the bathroom, or in my case, in my luggage as this was the more hygienic option. Who designed this bathroom?? Seriously. The room also had a ‘desk/dressing table’ which was positioned under a sloping part of the ceiling in the room that had no mirror and the desk lamp did not work. What was the point in this? It could be used neither for work or as a dressing table.
On my first night, while brushing my teeth in the freezing bathroom, I noticed that the ‘stubble’ from the previous occupant, who had obviously had a shave, was all over the tap area of the sink and had been missed by the cleaners. On opening the bedside drawer, I saw that his half eaten bag of peanuts and discarded beer bottle top, had been missed too.
The food at the Dunavon is reasonably good, and I found the staff that I encountered to be pleasant and helpful, so why do they let themselves down by not paying attention to the detail? This is the difference between a good and a bad hotel.
Dunavon is by no means the worst hotel I’ve ever stayed in and has some good points but I will not choose to stay there again. Can I suggest that he owner/manager goes into each room and tries to envisage being a guest in their own hotel? This might help them to see the shortcomings and to rectify them.
- Also Known As:
- Dunavon House Hotel Aberdeen, Scotland