Stayed here for two nights whilst attending an event at "The Venue" just over the river. Handy central location near the walls, restaurants and bars, but the decor in the room was a bit tired, though I understand they are being refurbed soon. Decent breakfast.
As a light sleeper, I noticed that my room was facing the road, so I asked the receptionist if it was OK to swap with my colleague, whose room was at the rear (and could sleep through a war). She agreed and this is what I did. As soon as I entered the room, there was the sound of what I thought was a small motorbike coming from outside. It turned out to be the extractor fan from the kitchen. I checked my colleagues room and, as expected, due to its proximity to the road, it was noisy, so I asked at reception if it was possible to move rooms, but I was informed this wasn't possible as they were full, however I was assured that the fan would be switched off at 9PM. When I returned to the hotel at 11:30PM it was still running, so I called reception and they informed me that I had been given incorrect information - the fan ran all night. Result - very little sleep in a very hot room that I couldn't cool down by opening the window as that made the noise even worse.
The next night I asked to move rooms, but was informed the only room available was two floors below mine and therefore nearer to the source of the noise. I was informed again that the fan would be turned off at 9PM. Despite me querying this due to the previous night's events, I was assured this would happen. When I returned to the hotel at 11PM, you guessed it, the fan was still running. Result - another hot and sleepless night.
I didn't appreciate being lied to by the staff, and it's unlikely I'll be going back.
Bring some ear plugs!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Gary B
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Thank you firstly for choosing to stay with us at the Tower Hotel, we apologise that the noise of the fan had affected your stay and I have contactedy you and hope to hear from you soon. My direct email is firstname.lastname@example.org should you wish to contact me.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.