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“Not Bad for the Night” 3 of 5 stars
Review of Maldron Hotel Derry

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Maldron Hotel Derry
3.0 of 5 Hotel   |   Butcher Street | Off the Diamond Road, Derry BT48 6HL, Northern Ireland (Formerly Tower Hotel Derry)   |  
Hotel amenities
Ranked #5 of 11 Hotels in Derry
Certificate of Excellence 2014
Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Not Bad for the Night”
3 of 5 stars Reviewed August 14, 2013

I stayed at the Tower Hotel Derry on the evening of July 16th, checking-in that afternoon and checking-out after breakfast on July 17th. Although I was traveling with a tour group from the States, along with a friend of mine, personally I was traveling for business in relation to academic research which I was completing while in Ireland and Northern Ireland. Our group had come from a brief guided tour of the City Walls after a City Wide bus tour. As a result the lobby was total Bedlam with our tour group picking up our assorted luggage while simultaneously getting our room assignments. Fortunately, our tour Hosts had already given us the details about that evenings dinner. While all this craziness was going on I was chatting with our guide, Ronan, to get information about going to see Grianán of Aileach (technically in Donegal but very close to the Derry border). After arranging for a cab, my friend (who already grabbed our key)and I headed for the elevator. YES, THE ROOM KEY/LIFT SITUATION IS ODD as many reviewers have stated. However, I saw this feature as a security measure; if you are not a registered guest you can not get up stairs. And it was a feature that I greatly appreciated having in hotel located in a major city. The room was basic but adequate for the one nite we were staying. It was a bit hot and stuffy and as we discovered with most hotels on this tour, no fans available. Further the windows were nearly useless, ok for ventilation but not much more. To explain the window was a picture window with two narrow window panels on either side which was sectioned so that the top third on each side opened on an angle. However the sections that opened could only be opened a few inches. The only way to get any air was to leave the curtains open and unlike other reviewers we weren't worried about privacy since there was no one in the offices across the street from us. Still, I did end up sleeping with the earphones to my cellphone, which doubled as my alarm clock, in to block out the noise from the street. The bathroom was clean and well stocked, no complaints there. We stopped at the Lyric Bar before dinner which was very nice and then met the rest of our group for dinner in the hotel restaurant. Dinner was delicious and well proportioned. The wait staff and service however was a mixed bag. Trying to grab someone to get a second soda or cup of tea was little complicated and one of our 3 tables hadn't been served their first course when the rest of us were nearly finished our second. There were about 25 of us in the group so some confusion is understandable. Breakfast the next morning was ok and most of "problems" stemmed from another tour group and not the hotel staff. There was a VERY large group in the dining room most of whom did not speak English but only had 2 perhaps 3 interpreters amongst them. As a result there was a great deal of confusion with people standing around trying to interpret the finer nuances of Irish Puddings! The Breakfast Buffet at The Tower had plenty to choose from but the eggs were a bit runny and trying to get a cup of tea, let alone two was becoming a personal challenge and one I was not winning! We didn't get to do a whole lot in Derry out side of walking the shopping district before dinner and the Walls after dinner. I was just thrilled to be able to visit Grianán of Aileach which was key to my research. I gave the Service, namely Management and the two woman at the front desk, top marks because they were extremely helpful with a personal matter concerning both my phone card and my bank back in the United States. They were very helpful, very understanding and very courteous.

Room Tip: ear plugs were helpful for the street noise.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Dear Snoqueen313

Thank you for taking the time to leave some feedback on your stay with us at the Tower Hotel, we are happy you appreciate the reason for our room key / elavator activation, in order to prevent non residents accessing the bedroom corridors, this is a great security measure at the hotel. It is great you had a declicious dinner in our Lyric Bar and that our reception staff helped you to organise your trip to Donegal. We hope that you will come back and visit should you return to Derry in the future

Angela Fitzpatrick
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572 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Dublin, Ireland
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2013

Stayed here in August 2013 - the hotel has an excellent location - right beside the old city walls. Friendly reception staff - held our cases as the room wasn't ready - we were there before official check-in time. Room was great - bright and clean - bathroom was very spacious - and spotlessly clean. Breakfast food selection very good - juices, fruit, cereal and hot food. We ate in both the bar and the restaurant and the food in both was excellent.

Room Tip: Ask for a room overlooking the city walls if possible.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Colette62

Thank you for taking the time to write such a lovely review on your stay at the Tower Hotel we are delighted you had a lovely time with us and we hope to welcome you back to stay with us in the future.

Angela Fitzpatrick
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Midlands,UK
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 9, 2013 via mobile

We arrived early and parked in a compact car park..would not cope if all visitors had cars! Great reception, nothing too much trouble! Fantastic room overlooking bogside and river. 4th floor corner room. Ate in bar..fish and chips beautiful and dinks very very reasonable. Free wi if in reception are and bar. Food for breakfast varied and very plentiful! Would most definitely stay again.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Oventry,

Thank you for firstly choosing to stay with us at the Tower Hotel and secondly for taking the time to review your stay with us. We are delighted you had a lovely stay with us and found the reception team, rooms, bar, WIFI and food all of a high standard. We really are so delighted and we hope that you will come back and visit in the future.

Angela Fitzpatrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belfast
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 9, 2013

This is the third time I have stayed at this hotel and the standards have definitely improved. The reception and lobby area is spacious and bright and makes for a pleasant area to sit. The staff were courteous and efficient. The bedroom was super. It was spotlessly clean and had lots of room. The bathroom particularly was great. I would recommend this hotel to others.

Stayed August 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Aggiedo

Thank you for choosing to come back and visit us at the Tower Hotel we are delighted you had a lovely time with us. Thank you for taking the time to review your stay and we are delighted you would recommend the Tower Hotel to others.

Angela Fitzpatrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armagh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 8, 2013

Stayed at the tower hotel on 6/7/13. Arrived at 11.00am, a few hours early for check-in but had no bother getting parked in thier underground garage. The hotel is situated a few yards from the diamond, smack in the centre of the walled city. Location could not be beaten. The staff were first class and nothing was too much bother. We dined in the hotel bar and the service and food were excellent. Room was on the third floor and although the view was not the best.... we still had a peek at the Guild Hall, but the room itself was spotless and had a really comfy bed...
We would have no hesitation returning or recommending this hotel...Fantastic Hotel, City, and the craic in the local pubs was brill...

Room Tip: If possible, and you want a view, choose a room as high up as you can
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Michaelbeattie007

Thank you so much for taking the time to write such a lovely review of your stay with us at the Tower Hotel. Its lovely to read that you had a great stay with us and even nicer that you would come back again and visit, we hope you do and we can look forward to welcoming you back to the heart of the city :-)

Kindest Regards

Angela Fitzpatrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballymena, United Kingdom
1 review
5 of 5 stars Reviewed August 8, 2013

I recently stayed with a group of girls on a hen weekend and booked a package through the hotel. All through the booking the hotel were very helpful, the package included dinner and VIP into a nightclub. The hotel rooms were clean and spacious and all the staff were very friendly. The food was great and the girl Natalie who looked after us was excellent. I would highly recommend the hotel to anyone we all had a fab time and will be back anytime we are travelling that way, maybe for a weekend shopping. Will definately be back!!

Room Tip: We stayed in a triple room and it was very spacious and clean
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Lisa B

We are delighted you had a great time on our "Girls Wanna Have Fun" Package, it is great that you found so many nice things about your stay and I will certaintly pass on your compliments. We are delighted you will be coming back to visit :-)

Kindest Regards

Angela Fitzpatrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 6, 2013

My wife and I recently stayed in this hotel (Tower). The location is second to done it is ideal for those who wish to avail of the modern shopping centres one minutes walk away. It overlooks the famous Derry walls and the Bogside area of the town. It is also a short walk away form St Colums Chuch of Ireland Cathedral which is steeped in history. We had a room on the 4th floor 419 if you can get this room or one on the same wing you will have the most panoramic of views. The food was top class and reasonable and could be taken either in the the restaurant or in the hotel bar. The customers were from around the world we met German, French, Australian, English , Scottish, Welsh, and of course Americans. Everyone we spoke to was enjoying the craic in Derry where everyone is exremely friendly to visitors and always glad to see them. The staff from manager to porter could not be bettered.

Room Tip: If you want to look at places of local history turn left when leaving the hotel or right to go shopp...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager2013, Guest Relations Manager at Maldron Hotel Derry, responded to this review, August 18, 2013
Ridgepool 2

Thank you so much for choosing to stay with us at the Tower Hotel it is great you had such a great time here. It is great you had a room over looking the Bogside as these rooms definately have breathtaking views. It is lovely that you found all our staff to be lovely and we hope that you will come back and visit us again. Thank you for such a lovely review

Angela Fitzpatrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maldron Hotel Derry

Address: Butcher Street | Off the Diamond Road, Derry BT48 6HL, Northern Ireland (Formerly Tower Hotel Derry)
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Derry
#4 Business Hotel in Derry
#7 Romantic Hotel in Derry
Price Range (Based on Average Rates): $
Hotel Class:3 star — Maldron Hotel Derry 3*
Number of rooms: 93
Official Description (provided by the hotel):
Modern building and interior, The only hotel within Derry's historic walls - City centre, ideally located and the closest Hotel to both of the Citys Shopping Centres. Has on-site Restaurant, Function room, meeting spaces and Music Themed Bar ... more   less 
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Also Known As:
Hotel Derry
Maldron Hotel Derry Northern Ireland

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