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“Great Value, lovely staff and good value restaurant” 4 of 5 stars
Review of BEST WESTERN PLUS White Horse Hotel

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BEST WESTERN PLUS White Horse Hotel
3.0 of 5 Hotel   |   68 Clooney Rd, Derry BT47 3PA, Northern Ireland   |  
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Ranked #8 of 11 Hotels in Derry
Certificate of Excellence 2014
Belfast, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Great Value, lovely staff and good value restaurant”
4 of 5 stars Reviewed March 20, 2014

My husband and I stayed here for 2 nights in March to celebrate our anniversary. We found the hotel staff to be very helpful and friendly and the room was comfortable and well maintained. As we arrived late on our first evening, we opted to eat in the hotel restaurant and we were very pleased with the food we ordered. The hotel was very busy that evening with formals and birthday parties, however we were not disturbed by noise at any time. Brekfast was very good and I was delighted to find they were able to meet our dietary requirements without advance warning! We used the swimming pool, steam room and sauna, all of which were clean, if a little in need of updating. Again the staff were very helpful and friendly. We would definitely recommend this hotel to anyone looking for a short stay in Derry.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHorseHotel, General Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review, March 26, 2014
Dear Guest,
Thank you for your kind words after your recent stay. I am glad you enjoyed your experience and especially the food in the restaurant. Looking forward to seeing you again soon
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462 reviews from our community

Traveler rating
    252
    103
    51
    23
    32
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107
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Antrim
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 18, 2014

We have stayed at this hotel on numerous occasions but I think we will miss it from now on. The hotel has a very welcoming owner and friendly and so are all the staff except the Manager. I was taken aback at the desk on leaving the hotel. The Receptionist was attending to my needs as I was paying for my stay. He came out of his office, no eye contact with me at all and no excuse for butting in to my conversation, one thing or another, said something to the girl and went back into his office. I think All Hotel staff should realise that, if I was not standing at one end of the desk, they would not be at the other. Really disappointed. Jean Watt

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHorseHotel, General Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review, March 26, 2014
Dear Mrs Watt,
Thank you for your review of our hotel and please accept my apologies for your experience at check out. I am sorry if it appeared rude but I was trying to be as unobtrusive as possible so I did not disturb the check out process. I would not normally interrupt as we do value every customer but I had to get a quick message to the receptionist before I left the premises. We do appreciate your custom and hope to welcome you back soon.
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Newtownabbey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

We booked a last minute stay here and got a great deal of £65 for a family room with breakfast. Room was lovely, spacious with double & single bed. Family rooms are at the back so away from any noise. We used the swimming pool twice which was clean and ample for our 4 year old daughter to enjoy. We had lunch in the bar while watching the rugby. Staff and food were excellent. Dinner in the restaurant was beautiful and they had a girl playing piano in the background which created a lovely atmosphere. My husband had the fillet steak and said it was one of the nicest he had ever had. Meal was very reasonably priced and again satff were excellent. Was also good that the hotel had wifi as our daughter was entertained on her kindle while we relaxed with a few drinks. Overall lovely stay, excellent satff and would def visit again

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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WhiteHorseHotel, General Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review, March 26, 2014
Dear Guest,

From all the staff and management here at The Best Western Plus White Horse Hotel, we would like to thank you for your very gracious comments. And also thank you for taking the time to write this review. We Look forward to your return

Keith Baldrick
General Manager
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Blackpool
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 9, 2014

Great welcoming staff, comfortable rooms and easy access. I have stayed at this hotel quiet a few time and find it relaxing and get a great night sleep.

Will look forward to staying again in July and probably another great review.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 7, 2014

My wife and I visit Derry at least once a month and every time we stay at this wonderful hotel. As we were checking out in January I told Keith (who incidently drove us in into Derry) that Id planned a wee surprise at end of Feb. It turned out to be some surprise when we checked in.....Keith the General Manager told Carmel hed a surprise for her and directed her to the Donnybrewer Suite..........Wow what a room, lavisly and luxuriously furnished, king size bed (or the battleground as Ive caled it in Facebook), seperate seating area for watching the massive wall mounted Tv, jacuzzi bath and walk in shower. Add to that the coffee tea and biscuits provided and the complimentary bath robes and slippers.....would make you want to stay in room all day..............but no we had to visit Lenny in the bar...he was a lot quieter this time as he was dying with the cold, but hey still makes a fuss out of everyone...a pint or four later and into the restaurant for a gorgeous meal served by the lovely Monika on the first night and Dil on the second night....4 courses it was excellent....chicken caesar salad for starter, daube of beef and side order and trio of desserts then tea/coffee. Its not hard to work out why we come here this often. Lights out.............have already booked for end of March...thank you all

Room Tip: Every room is excellent but if you get the chance of the suite...........i
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 3, 2014

Myself and my partner stayed here last year. The hotel was very clean and nicely laid out. The restaurant served lovely food although it could have been better (bigger portion). My only complaint is that we were booked into the very first room at the top of the stairs. We had fallen asleep quite early but were woken at about 1 in the morning by laughter and shouting. It was a weekend stay and there was a function on just below us so it was very noisy in our room. We didn't get to sleep until around 4 in the morning. Apart from that, i would recommend the hotel. The staff were very pleasant and very helpful. Ideal if you want a more secluded place away from the city.

Room Tip: Ask for a swap if you get the first room at the top of the stairs
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MIDLANDS
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 18, 2014

I attended with a group of 7 children and 4 adults. We received a fantastic welcome from the receptionist Emma. We were appointed 2 family rooms and 2 double rooms as requested which were all very close to one another. The food in the bar was lovely, with the children enjoying the fresh food at a very reasonable price. I dined in the restaurant on two occassions, the food and service was exceptional.

Must commend Keith- he was extremely accomodating with my wifi/internet connection needs and the speed of connection was very good.

The hotel was lovely, rooms lovely and clean, we will definately be back. I also left behind some items in the hotel in my rush to check out and i have been contacted to say that they will be returned to me.

Room Tip: had the ground floor rooms and were fabulous.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS White Horse Hotel

Address: 68 Clooney Rd, Derry BT47 3PA, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Derry
#6 Family Hotel in Derry
#8 Romantic Hotel in Derry
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS White Horse Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Combining warmth and elegance with modern facilities, the White Horse Hotel is the ideal venue whether you travel for business or for pleasure. This 4 Star BEST WESTERN PLUS property is located on the main route from Derry-Londonderry to the famous Giants Causeway This ensures our guests are perfectly positioned to experience both the vibrancy of the historic Walled City and the stunning natural beauty of the North Coast. We are the most closely located hotel for the City of Derry Airport which is just 1km away.With just fifty-eight guest bedrooms we place an emphasis on personal service & a friendly attention to detail. Our hotel facilities include a Bar, Restaurant, Leisure center (with pool steam room,sauna and extensive gym) and beauty salon. ... more   less 
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Also Known As:
Best Western Derry
Derry Best Western
BEST WESTERN PLUS White Horse Hotel Derry, Northern Ireland

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