I'll open by saying we eat at the Armagh City Hotel's Sunday carvery reasonably regularly and find it very good. However, I opted for their bar menu for a quick dinner for the kids and I at the weekend and thats what this review relates to.
Firstly, if you had to wait on the staff to bring you menus you'd be in for quite a wait; I ended up sending my eldest on a search mission to get them. And its really hard to explain why, as there is an abundance of staff; many of them look like they are school/college age and may not have received a minute of training from the hotel -- this could explain why you're not asked if your food was OK etc. There's something seriously wrong with the customer experience; for example, 5 minutes after we ordered a waitress came and asked if we needed menus -- is it really that hard to operate a sensible system for seating->menus->take order->etc.etc????? Also, during our meal a guy wheels a trolley with dozens of empty jugs to the downstairs bar we were sitting beside and starts to noisily unload them unto the bar 2 feet from us. My youngest was physically covering her ears and wincing as this was going on!
But the real villain is the food - I am annoyed with myself for not remembering to take photos as words alone won't convey the degree to which it is substandard. I had scampi and chips, the kids had pizza and chicken goujons. The chicken goujons were ordered with beans which were *stone cold*. As in, not even room temperature. The kids pizzas were horrendous -- hard to describe but a bulk pack of dirt-cheap pizzas from Makro is a good illustration. My scampi (at more than £10 by the way) were in an insipid, squishy batter but I can't blame the hotel as they looked to have come from the same "super cheap" catering supplies place that the pizzas came from. Tragically disappointing - I didn't know it was possible in a high-volume catering operation in 2012 to screw up scampi so monumentally :-(
Best given a wide berth in my opinion.
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